SpotOn Reviews - Page 6

Ease of use, it’s so easy to navigate! I recommend to everyone I know

There is nothing I don’t like about this software

The system is relatively easy to use once it is customized to remove tabs and items that are not relevant to our type of business. The reporting functions are really nice as well as the customer loyalty/marketing features.

It is somewhat difficult to update items quickly on the back end.

Easy to setup and use. Provides in depth analytics.

Glitchy hardware. Had to replace several tablets.

Very easy to use and change things when needed.

Can’t think of any. Bernadette is awesome and very helpful.

The thing that I liked most is the online ordering capability.

I’m used to setting our daily specials but now it’s all done through sending an email to our rep for SpotOn

Worked ok post hand held constantly going freezing customer service takes 45 mins to fix anything

I will not use the service again to money out account multiple times with no explanation am never got refunded the money. Been trying to get the issue resolved for three weeks still nothing. They say we will send to our team an contact you back an it’s been three weeks. I’ve called several times still Nothing. I recommend you don’t use this system

We are sorry to hear you've experienced challenges with your device! A member of our team will be reaching out to you immediately to assist.

Easy implementation, excellent customer service and support

So far have had no issues at all. Minor changes that needed to be made were handled by the support team quickly with no interruptions in my business.

back of the house is nice so employees cant access

handheld mobys are junk. not able to split tickets and pay off them you have to go to the main sation to do it.

Customer service is a complete ease. They have been so helpful anytime I’ve needed to call them.

I don’t think there’s anything I don’t like.

Integrated with mobile, next day deposit, can manage remotely

Back office is not user friendly hard to edit menu items, change prices

Super easy to learn and use. The reports features are great.

Nothing really! I struggle this the house accounts but call call anytime.

el software no esta mal el servisio si.

el personal pocas veses te pueden resolver algo pronto y se pierde mucho tiempo ablando con alguien y el serviccio de transacciones muy mal serviccio muy probable que lo camviare.

Everything! Very simple and easy to navigate.

Nothing! Everything has been simple and I have the ability to change anything I don’t like on my POS.

the main screen layout is easy. their customer support actually helps.

the fact that its like opening an internet browser and that once you start clicking the edges of the screen your bound to mess something up.

SpotOn for restaurant POS is ideal. Very easy to use, best customer support I've seen in that sector of the industry. Highly recommend.

I have not experienced anything I do not like.

Our customers now have an online order option.

Continue to be problems with basic use, multiple calls to multiple techs telling me what I want isn't possible -after installation. Was told that unless it affects all their customers it's not a priority and they don't seem to know how to fix things efficiently.

Easy to use, 24/7 customer support, restaurant-specific platform.

What I like least about this software is there is no way to not be live.

Very good team easy to reach when I need updates

Updates are hard to learn but I call and they help with updates and proving.

Many features to help the flow of the restaurant.

Integrate took a little longer than it should.

The ease of use on this new pos has been great

Change is always a concern when switching to a new system

Ease of use, customer service and reporting

Its not very easy to add items to the menu correctly.

Nothing they make your life so hard they suppose to help you

Everything was bad customer service the wait is too long

Dear Enedina, We are sorry to hear about your frustration and are working hard to resolve this. Your account manager, Ervey, has been in contact and is assisting with your refund. Thank you for your patience!

Cloud based software - very use to use and setup

cloud based is both a positive and a negative for some