Uphance Reviews

I like its ease of use, especially in these changing times when customers need more and more information about our products online. Uphance has helped our business grow without question this year by having a good user interface for our clients, resulting in more purchases as well as automatically doing all those back end tasks that we had to do manually previously, speeding up the process so that more customers can purchase our products. We found our account interface easy to navigate, it has great integration with other apps such as our accounting package Xero and our online site with Shopify, but most of all its feature rich content (Billing, production costs etc) which in my opinion compared to other B2B's gives great value for the price.

There are always things to improve as the industry and online sales develop, but compared to other B2B platforms Uphance seems to be at the forefront of B2B development, offering us all we require to sell our wholesale products online.

Thank you, Mercedes, for the positive comments.

This has everything we need for wholesale and D2C. They are always quick to help with training!

Little glitches here and there but they always sort out!

Thank you for your review, Regan. Appreciate it very much.

All of our staff say it is easy to use and they can find information that they need fast. For us the integration with Shopify is important as we have our own webshop. This works great! Uphance offers even more features than we use. It is a very complete system. I also want to mention customer support. Uphance has a great team standing by to answer all of your questions and offer help if needed. They respond really fast and they have knowledge of the system.

Not a con, actually a pro is the Uphance mobile sales app. Our sales agents have this app installed on their iPad's to create sales orders when they visit customers. However, this feature could use some improvement. It feels like the app is offered by Uphance as something 'on the side'. It feels incomplete and misses functionality. For example: brand can not be selected, though this is required when you want to create a sales report sorted by brand. This can later be added in the desktop version but would be much easier to do in the app itself. Or maybe (if possible) add a signature feature to the desktop version.

Thank you for the feedback. We will make improvements as needed.

I love the customer service; it is prompt and professional. Also, how easy the software is to navigate.

I don't like that some of the tutuorials refer to stitchtex and are outdated. Also that some functions such as creating line sheets ordering could be easier.

Modern APIs, easy integration with Shopify, easy integration with our partner's WMS.

Import of the catalog was not as easy and quick as expected.

Hi Philippe, we appreciate your feedback. Thank you for the review.

When I discovered Stitchex, I was skeptical about whether it would meet all my needs but, almost immediately, I found solutions to the issues I was having. Not only that, but things became more streamlined and coordinated than they ever were before. Each of my seasons can now be organized in one place that is easily searchable, in addition to being able to input inventory levels for all products....

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To be honest, I haven't encountered any cons and I've been a subscriber for a few years now. When I have found things that could be improved or enhanced, I make suggestions that would help my business run more smoothly and each of them have been promptly integrated into the platform. This includes the ability to download linesheets without prices showing, which isn't always necessary for all audiences,...

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Uphance is very easy to use and has streamlined our business significantly. We operate 3 companies under one roof and Uphance manages this seamlessly from one login and a single database.

It often takes a very long time for new ideas to come to life. Some functions are slow and need work, but fortunately the Uphance team are always working to improve.

Uphance is incredibly user friendly and offers great UX. Our team uses Uphance for wholesale ordering and inventory management which has helped make our team and business more efficient. Not only have we saved time and money with Uphance by streamlining our processes, but the online showroom application was a huge asset this year. Not to mention the customer service is by far the best I've experienced with any software.

Sometimes there aren't always help guides for troubleshooting when needed, but the customer service team is always so quick to respond, it hasn't been much of a problem.

It is a complete package. I get everything to run my operations without needing different software packages.

There are no cons that I can think of. It is perfect for my needs.

Hi Serge, we appreciate the positive comments. Thank you.

Product is really friendly to use. Also the integration to this system was done very smoothly. The team which is helping 24/7 with any question you will have. They will help you out directly and/or will make for you.

I'm missing a good connection with b2b-shop.

Working with this system has been an absolute Godsend! The automation from customers placing orders online, confirming is automated to the customer and making a production order, shipping, picking packing is simplified. Emailing the invoices from the system to customers where they can pay online gives an overall professional image for our company.

We've had to have some customerization within the product management and ordering which is great, however this has not linked in to the production orders, so we still have to go outside of the system to make production orders - so we're doing this twice. In the system, it is very quick, it would be great to only have to do it once.

Very easy to understand and use. Clean interface and excellent support team.

The reporting leaves a bit to be desired.

In a world where buyers are increasingly using the internet to purchase B2B products Uphance has been invaluable to our workflow, production line, receiving orders, managing stock and shipping items. The ease of use is great, it has connections to other apps such as Shopify and Xero and is feature rich for a price other companies want to charge a lot more for.

Honestly there is so much in the back-end that can help our business grow we are only just scratching the surface so it is hard to find anything negative to say. For our company it has everything we need.

Easy to use, responsive in terms of API flexibility, great customer service

We would probably set up our SKUs/colors/sizes a little bit differently than what we did initially if we were to implement Uphance now, as we have increasingly learned more about how Uphance works.

Thank you for the review and the feedback. Appreciate it greatly.

Easy to understand, ergonomic interface, import/export features and a very good customer support. Good integration with Shopify. Great online showroom feature.

Some production features are missing (but the software is in constant update)

Thanks Uphance for the excellent service and support with the best helpdesk ;-) It's easy and efficient working with you guys.

It's perfect on everything. I have what I need for my business.

Thank you, Xavier, for the positive comments.

Very easy to set up, modern looking and almost self explanatory, once you play around and navigate for a few hours, you definitely understand the easy logic. I can set up, follow my product, easily connect with Shopify and Quickbooks, and the support is very efficient. They sometimes even answered immediately on a Sunday. I really like working on Uphance

I don't believe they are a lot of customizable areas but I haven't needed that yet.

It's easy to use, also we have been using the Uphance platform in the last six months and the customer service is very good with fast answers and jumping into calls if it is necessary to help us to move forward over the doubts or informations we need as new users.

The integration was little bit difficult, but they provide a really good assistance during all the process and after.

We can manage every step ouf our product and collection, from proto to consumer in on platform ! We earn time and money each day ! esay to plug on Shopify

The Showroom need to be improved but it's already under development.

Hi Rachel, we appreciate the feedback. Thank you for the review.

User Friendly / Amazing online support Nothing Yet!

Nothing Yet!