SuperSalon Pricing, Features, Reviews & Comparison of Alternatives

SuperSalon

Customizable, cloud-based salon management & POS software

4.38/5 (636 reviews)

SuperSalon overview

SuperSalon is a complete salon management platform that includes Point of Sale (POS) capabilities designed to grow small, medium and large businesses. Based in the cloud and promising secured offsite centralized data storage and access, the solution is available across three SaaS pricing plans with variable licenses for multiple locations, scalable to meet the needs of single start-ups or larger franchises.

Optimized for touchscreen deployment, the software delivers online appointment availability checking and booking while mobile app and customer kiosk support facilitates self-service check-ins and video menu display boards. An iOffice Back Office Management system then augments appointment scheduling and daily administration features with cash flow monitoring and predictive reporting tools. Costs can be controlled by cash drawer management, activity auditing and staff attendance tracking by time clock, while sales-to-payroll, traffic-based staff scheduling, inventory measuring and purchasing predictions help forecast sales.

SuperSalon also builds a picture of a customer base with personalized profiles, purchase histories, plus targeted discounts, promotions, deals or coupons. Loyalty programs help bring clientele back, while text-based SMS communications are joined by engagement features such as Facebook-based booking, email marketing and smart receipts carrying special offers. Customers can then submit feedback and ratings through integration with RateMyVisit.com and satisfaction surveys that feeds information back into staff development. The system assists workforce management with employee performance and productivity monitoring, skills improvement and also incentivizing with compensation plans or reward schemes. Subsequent key features include the processing of all payment types, internal messaging, fingerprint check-in, SKU / barcode printing and more.
www.supersalon.com

Pricing

Starting from
$125/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
SuperSalon screenshot: Customers and salon guests can be searched by first / last names or phone numbers etc to view customer information and service historiesSuperSalon - Unleash GrowthSuperSalon screenshot: The ticket options screen allows selected services to be assigned to a customer via a menu containing a collection of customizable categoriesSuperSalon screenshot: The edit customer screen enables personal information to be viewed and edited, along with menu links to alert options, purchase history and appointmentsSuperSalon screenshot: Pending appointments and services can have work tickets generated detailing the scheduled service and allocated stylist, printed at the receipt printerSuperSalon screenshot: The Show Appointments popup within the Sales tab lists appointment bookings by time through a given daySuperSalon screenshot: The appointment book provides a more detailed timetable planner for showing block bookings labelled with customer name and serviceSuperSalon screenshot: Point of Sale (POS) features include itemized ticket billing and the ringing up of salon services with totalling to send to paymentSuperSalon screenshot: The system supports the acceptance and processing of multiple payment types including cash, check, credit and gift cardsSuperSalon screenshot: The salon management client syncs and integrates with the centralized online iOffice back office management systemSuperSalon - Manage EverythingSuperSalon - Scale Profitably

SuperSalon reviews

Value for money
Features
Ease of use
Customer support
  4.1
  4.2
  4.3
  4.6
Gerrry Waslyk

Payroll/Admin

Used daily for 2+ years
Reviewed 2017-03-06
Review Source: Capterra

Rafael very helpful in fixing the problem we had with the computer. He walk me through so I had an understanding of what I need to do to assist him. He took my call at the salon when I brought out the computer so he could connected it to high speed for me. I give Rafaeal a 10+++ for his help in fixing the problem and his excellent customer service!!!!! As for your receptionist they have the worst customer service I have ever seen. Rude when you ask a question either they ignore you or will not give you an answer. I would have to say hello because the phone line sounded dead and they would come back sarcastic to you "I'm still here" Here are 2 responses I got in one day from your receptionist: I ask how many people are in front of me so I have an idea how long it would be refused to tell me. Here is the other one both in the same day: I was told I was 9th on the list called back about 1.5hrs later to see where I was in the Q was now told I was 15 I was bumped down because they decided that my call wasn't important. I had a virus had to get another computer needed to get it up and running and needed to get the information from the salon inputted onto the computer so the staff can get paid and know our sales. When Matt owned the company never had this problem in the pass only since it has been sold. I told your receptionist that they have very poor customer service skills. They are your front line to your business they are there to help the customer not make them upset or angry.

Read the full review

GALILEE HALBERT

BEYOND INCREDIBLE!!!

Used daily for 2+ years
Reviewed 2018-12-20
Review Source: Capterra

WORKING WIHT OUR REP HAS MADE OUR LIVES EASY AND STRESS FREE!!!! HE IS SUCH AN ASSET TO SUPERSALON. in the 10 years we have had supersalon he is by far the most knowledgeable tech we have ever worked with and what a blessing that HES THE ONE WE GOT THE DAY OF TRANSITION, RESTORING AND REBOOTING!!! AMAZING:)

Read the full review

Michael Melching

We have been using the software for a year and we are very busy salon.

Reviewed 2016-03-15
Review Source: Capterra

Pros Excellent reporting - Everyday day it seems like we find a new report we like. If your coming from another software I think your going to like SuperSalon reporting. You can run a report on just about anything you like. Easy to use for Stylist and Barbers - We love that a lot stylist or barbers already know the system so little training is needed. Even when they don't know the system we have them up and running in no time. This saves a lot money in training. Customer Service- is outstanding coming from Salon Iris where they never answered the phone. SuperSalon has always got back to us right way. Kory Lamme our favorite tech has always followed up with us and let us know what our status been on our tickets. It's nice knowing that your ticking is being worked on and getting status updates gives us a piece of mind. Added bonus a lot of new hires will already know your system so little training is needed. We needed a Software that could handle both walk-ins and appointments at high volume and SuperSalon meets those needs. Our customers love the Salon Check-in and the Online-Checkin I am so glad Jennifer Teague talked me into getting Salon Check-in when we first started it was the best investment ever. I also like that Jennifer still keeps in touch with us. Cons- The system does has some software bugs and the customers services has always been outstanding but instead of adding new features it would be nice if they would correct the bugs they have. Example of bug we have anyone can open a cash drawer with out entering password. (makes it easy for theft) We have been trying to get the permissions fixed for over year now. Our problem may be isolated problem but I want you to know major repairs move slow. Our problem is not a system wide issue but I wanted to show example so you understand things can move slow. After using the software for over a year overall we are happy with it. We are about to open up more stores we have looked at other software companies but their is nothing that even comes close to compare with it and we feel confident that SuperSalon will be able to handle our growth.. Also I know SuperSalon will get our bugs fixed. My wife is a senior web developer so we understand the process it just takes time. And when you have great customer service from Kory Lamme and Jennifer Teague our sales associate that goes long way and so we can handle the growing pains to a point. They need more Senior Developers

Read the full review

Craig Nugent

Working with SuperSalon to resolve BrightSign network issues.

Used daily for less than 6 months
Reviewed 2016-07-28
Review Source: Capterra

I worked with Arik Trejos to resolve issues we had with the BrightSign unit at Supercuts. The interesting part was this never worked from the time the store opened about six weeks ago. As such, things has changed in the environment and when I was brought in, they were looking for someone to figure out what was happening. I ended up figuring out that someone programmed the Brightsign unit on a different IP subnet than they did for everything else on the network. Through working with Arik Trejos, he had to try multiple adjustments to the configuration, including doing a factory default. The USB thumb drive had to be unplugged from the BrightSign and into the POS computer about eight different times in order to finally get this working. Arik did a really nice job, was very helpful and went out of his way to resolve our problem. We wouldn't have been able to get this working without him.

Read the full review

Anna Diep

Easy to use so far!

Used daily for less than 6 months
Reviewed 2018-05-05
Review Source: Capterra

Customer database that syncs between all locations; gift certificate records synced between all locations; ease of use; multiple report functionalities; customizable to fit our needs.

Read the full review

SuperSalon pricing

Starting from
$125/month
Pricing options
Subscription
View Pricing Plans

Basic = $125 per month
Premium = $165 per month
Super = $299 per month

For full pricing details visit:
https://supersalon.com/2019-supersalon-pricing-plans/

SuperSalon features

Activity Dashboard
Automatic Reminders
Customer Database
Customer History
Customer Loyalty Program
Discount Management
Gift Card System
Inventory Management
Multi-Location
POS
Reporting & Statistics
Sales Reporting

API (65 other apps)
Automatic Notifications (74 other apps)
Credit Card Processing (55 other apps)
Employee Management (60 other apps)
Inventory Tracking (85 other apps)
Invoice Management (54 other apps)
Order Management (54 other apps)
Third Party Integration (55 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for SuperSalon

Key features of SuperSalon

  • Activity auditing
  • Appointment reminders
  • Authentication & security
  • Automatic backup
  • Automatic reminders
  • Biometric
  • Booking management
  • Booth rental
  • Calendar management
  • Cash flow statement
  • Customer database
  • Customer history
  • Customer loyalty program
  • Customer profiles
  • Customer ratings
  • Customizable reporting
  • Dashboard
  • Data recovery
  • Discount management
  • Drag & drop interface
  • Electronic payments
  • Employee development
  • Employee incentives
  • Employee time clock
  • Feedback collection
  • Financial analysis
  • Gift card management
  • Inventory control
  • Kiosk support
  • Mobile integration
  • Multi-location
  • Multi-location support
  • Online booking integration
  • POS integration
  • Payroll & commissions
  • Payroll reporting
  • Point of Sale (POS)
  • Point-of-sale
  • Predictive modeling
  • Receipt management
  • Recurring appointments
  • Referral program
  • Reporting
  • Room / equipment booking
  • Room / equipment management
  • SKU & barcode printing
  • SMS integration
  • SMS marketing
  • Sales reporting
  • Search functionality
  • Social marketing
  • Surveys & feedback
  • Wait list
View All Features

Benefits

SuperSalon is a complete salon business management platform that integrates Point of Sale (POS) capabilities within an online SaaS that supports multiple locations within pricing plans suitable for single premise start-ups to franchise portfolios.

Cashflow management tools offer insights into tracked payments in and out, predictive purchasing, future sales etc. while customizable financial reporting features include drag & drop report building, location synchronizing/cloning and more.

SuperSalon also offers staffing tools for managing not just employee attendance tracking via time clock, but also professional performance and career development, customer feedback surveys gauging stylist service, plus the application of employee incentives and compensation plans.

Being cloud-based, customer and business data is warehoused online and encrypted offsite, with SuperSalon automating scheduled data backups while promising configurable system access levels and authentications as required.

Mobile app support invites customers to natively check availability or book appointments while on the move, while touchscreen-based check-in provides a frictionless, automated attendance experience via smartphone or indeed kiosk.