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Toast POS vs NCR Aloha Comparison

Overview

Toast POS solution is a cloud-based restaurant management platform for restaurant owners to reduce staff & operational costs...

NCR Aloha is a cloud-enabled restaurant management and point-of-sale (POS) platform that helps restaurants focus on their...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$100.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

165

54

20

6

19

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

3.7

(70)

5

4

3

2

1

23

22

11

7

7

  • Value for money
  • Ease of use
  • Features
  • Customer support
81%
would recommend this app

Pros

It has tremendously improved efficiency and flow of our Taproom. We now have the ability to swipe a card and store credit card information; which is a huge benefit for those of us in co-op spaces.
The best part of using Toast is the fact that you can check in from any mobile device to gain access to all of restaurants core information. The UI is also very user friendly.
The online ordering, gift cards and rewards has made an impact on our business. They also back up their product with solid customer support.

Pros

The layout is nice and easy to read and find what you are looking for. I mostly liked the ability to pull up the reporting on my phone via the app.
It seems like a solid system which would be durable and good through wear and tear. Can have multiple units in one restaurant as well.
Ease of use, staff friendly, back office ok, once set up. Reporting is easy & efficient.

Cons

Their technical support is AWFUL. Every time we have a major support issue- now only does it take them DAYS to respond via email, but they almost always find a way to deflect the blame.
Before that, I worked in the industry for another decade. Ask ten restaurants what they think of Toast, and 9 of them will tell you how awful they are.
Install was Worst Experience in my 45 years in this business.

Cons

Terrible customer service. If you have multiple locations it's a terrible idea to have this.
Set up is brutal, cost is high, customer service was non existent. System did crash more than once.
Lack of ability to speak with service managers. We are operating a business and struggle to maintain standards when fighting with the computor.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review17 days ago

Key features

  • Total features18
  • API
  • Accounting Integration
  • Activity Dashboard
  • Analytics
  • Authentication
  • Automatic Notifications
  • Barcode Scanning
  • Batch Processing
  • Business Analysis
  • Categorization
  • Contact Database
  • Credit Card Processing
  • Customizable Categories
  • Data Import
  • Data Import/Export
  • Data Synchronization
  • Delivery Tracking
  • Discount Management
  • Electronic Payments
  • Employee Management
  • Inventory Management
  • Inventory Tracking
  • Labor Cost Reporting
  • Labor Management
  • Loyalty Program
  • Mobile Alerts
  • Mobile Integration
  • Order Entry
  • Order Management
  • Order Processing
  • Order Tracking
  • POS
  • Partial Payments
  • Payroll Integration
  • Payroll Management
  • Product Catalog
  • Productivity Reporting
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Role-Based Permissions
  • Sales Analytics
  • Sales Forecasting
  • Sales Reporting
  • Status Reporting
  • Summary Reports
  • Third Party Integration
  • Total features50
  • API
  • Accounting Integration
  • Activity Dashboard
  • Analytics
  • Authentication
  • Automatic Notifications
  • Barcode Scanning
  • Batch Processing
  • Business Analysis
  • Categorization
  • Contact Database
  • Credit Card Processing
  • Customizable Categories
  • Data Import
  • Data Import/Export
  • Data Synchronization
  • Delivery Tracking
  • Discount Management
  • Electronic Payments
  • Employee Management
  • Inventory Management
  • Inventory Tracking
  • Labor Cost Reporting
  • Labor Management
  • Loyalty Program
  • Mobile Alerts
  • Mobile Integration
  • Order Entry
  • Order Management
  • Order Processing
  • Order Tracking
  • POS
  • Partial Payments
  • Payroll Integration
  • Payroll Management
  • Product Catalog
  • Productivity Reporting
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Role-Based Permissions
  • Sales Analytics
  • Sales Forecasting
  • Sales Reporting
  • Status Reporting
  • Summary Reports
  • Third Party Integration

Integrations

  • Total integrations14
  • Authorize.net
  • Braintree
  • Facebook
  • Google Analytics
  • Google Calendar
  • Google Maps
  • Magento Commerce
  • Mailchimp
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Shopify
  • Squarespace
  • Stripe
  • Wix
  • WooCommerce
  • Wordpress
  • Worldpay
  • Xero
  • Zapier
  • Total integrations18
  • Authorize.net
  • Braintree
  • Facebook
  • Google Analytics
  • Google Calendar
  • Google Maps
  • Magento Commerce
  • Mailchimp
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Shopify
  • Squarespace
  • Stripe
  • Wix
  • WooCommerce
  • Wordpress
  • Worldpay
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Toast POS

Huge leap forward from our NCR Aloha experience

Reviewed 3 years ago

We switched from NCR Aloha to Toast within our franchise system and it has been a huge leap forward. We went from an archaic product full of unnecessary layers of complexity to a streamlined solution that our entire team loves. Sure there are occassional issues as technology is an imperfect solution, but the Toast team certainly tries harder to resolve issues than some of the other bigger guys we've worked with in the past, including NCR.

Pros

UI is simple and friendly Software is modern and intuitive New features are constantly being developed

Cons

Level 1 tech support is just as useless as most other companies. Our assigned account rep has gone on vacation more in the past year than I have in my life.

Toast POS vs. NCR Aloha

See how Toast POS and NCR Aloha stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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