Toast POS vs Mad Mobile Restaurant POS Comparison

Easy to teach and edit POS that is specific to the restaurant industry.

I would have liked to seen it have an employee schedule system integrated into the POS. Not just a simple time clock.

Hi Jennifer- Jasmine from Toast here. I'm happy to hear you find our POS system reliable and user friendly! We do have integrated employee scheduling partners. For more information on our existing labor scheduling partners, visit pos.toasttab.com/integrations or reach out to your Restaurant Success Manager/Toast Support.

Toast POS work fine with my restaurant and the price is reasonable, I think it easy to use when you use it a lot

there is no continuous support, and the user interface is old, and it requires training at the beginning. i think they can do a lot more on user interface and user experience design

Hi Hassan, Jasmine here from Toast. I’m happy to see that our POS is working well for your restaurant and is easy to use. We do offer support - you can call (617) 682-0225, or log on to Toast Central to chat with them live if you’re having trouble getting through on the phone. Regarding the interface, we are continuously improving our user experience to fit the needs of all of our customers and appreciate your feedback.

Integrations, ease of use, flexibility of what parts you wish to use, interest in feedback, hardware is amazing.

Support is outsourced and often unknowledgeable about problems.

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Thanks for your review, Stephanie! We especially appreciate the feedback about training as it's a major focus for us moving forward. Check out the Customer Training Center when you have a chance: hub.toasttab.com/training

Toast seems to be the most put-together of the next wave restaurant POS. They offer a few styles of terminals for greater flexibility in the unique spaces that are restaurants. Toast also will take feature-requests, something the older generation of products seems to have stopped doing.

The ability to pull up custom reports and analyses are their weakest feature. Toast can also have very occasional connectivity issues which is scary in a restaurant setting.

Toast is a great POS for our restaurant. I have found it to be much more easy to use than our previous system. It's great that we can make changes to our menu from outside computers and have access to the entire system from out of the restaurant. It's great that I can update my menu and make adds and changes without being at work.

I find that at times, the system can lag and can occasionally shut itself down. This causes trouble when it happens in the middle of a guest order. Other than that, the system is great.

great tech support

little challenging to put in the menus the first time

Ease of use, quick editing.

When the network goes down between tablets.

User Interface is absolutely gorgeous So much more intuitive than other systems (seems like it was designed by me) Very fast transaction and screen speed easy to add things to menu/change prices Works very well so any sized restaurant makes splitting checks way easier that most POS systems

Receipt printer that we got from Toast could have been a little nicer. Was very light and moves around a lot.

Hi there, Jasmine from Toast here. I'm thrilled to hear you are in love with our UI - I love how you said "it seems like it was designed by me". That is exactly the user experience we hope for everyone to have. We appreciate the feedback on the hardware!

The software is great when it works. But it isn’t dependable.

The customer service is terrible. Our POS stopped working and the tech support is terrible. Our restaurant was done, and so the customer service escalated it. It took a while to get a call back, and overall, it took a week to get it fixed. For some reason, they needed us to buy a whole new POS computer. This company is terrible to work with and we’ll be switching to Square in the future.

Toast offers training through their website, which is something I took advantage of for sure. We all had to quickly learn Toast, and the online training through Toast University was amazing. It made learning the system very easy and quick to pick up.

Honestly there hasn't been anything negative so far that I have experienced. However I'm just a user, not the administrators. Their answers might not be the same, but I think for the most part everyone appreciates how simple Toast is.

I enjoy the easy access without fussiness, it allows for customizable features that work for our restaurant, it makes updating menu items/labor simple instead of a headache that it was on other POS systems. I think the ease of functionality lies in their cloud based system that allows you to run credit cards even when offline.

There are some sluggish features within the software, however Toast happily accepts feature requests and has fulfilled a few of mine!

So glad to hear that Toast has worked so well for State Park, Alexandra. As you know, we're constantly working to improve performance and optimize the system for restaurants like yours. Thanks for all your great feedback!

Easy to add, change or delete items. Great for getting real time sales reports as well as items sold in real time. Always updating as more users offer feedback.

Sometimes a little slow.

Toast is a phenomenal POS system that blows the legacy players such as Aloha and Micros out of the water. Toast is very easy to set up, manipulate on the fly, and track relevant data. The handheld devices allow for a more streamlined ordering system, shaving precious seconds off the time to perform a transaction--something that is essential in a restaurant environment in which throughput is core to success. Toast is much more intuitive than other POS tools and the day to day users have found it to be excellent.

Toast does not allow for the same level of customization that legacy players do, so you can't change every aspect like you can on those tools. Further, the handheld devices rely on excellent Wifi connection, so you may struggle if there is a lag or an outage on the internet. Further, some changes take a little longer than you would hope to update on the handheld devices.

Hi Alexander, Jasmine from Toast here. Thanks for the review! I'm happy to hear you have found the ToastGo to to increase efficiency of your servers - we know how important that is in the fast-paced restaurant industry.

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We have used several POS systems in my restaurant. After trying Toast, I was convinced it was the best. We have had multiple issues with credit card readers not working with promises of new ones (which we have never received) so that’s my only complaint. The ease of use is great and when the cc works, there isn’t a better system.

Credit card readers don’t connect properly and sometimes they don’t work at all. Punching in numbers costs my restaurant a lot of time and money with higher fees.

Hi Chris, Jasmine from Toast here. Thanks for the review! I'm sorry to hear about the issue you have been having with the credit card readers. Your Restaurant Success Manager will be in touch with you soon.

Toast POS system has a VERY short list of pros from my time using it in my restaurant. One of the only pros is the easy-to-read menu set up. While There are not many features or anything about the system that I found unique or helpful, there are not to many bad elements that stand out either. It is a simple and mediocre system.

The biggest con of this program to me is the ridiculous amount of time it takes the systems to download and log on, not just first thing in the morning but periodically throughout the day. There are also issues with set times and online orders being updated because all systems must sync variously throughout the day as well. The system is not user friendly or easy to use right away and takes more time getting use to than past systems I have used.

Hi Lindsay- thank you for your feedback. We may be able to help troubleshoot the loading issue you are having. Please work with Toast Support by calling (617) 682-0225, or log on to Toast Central to chat with them live.

POS system extremely expensive systems

Customer service is the worst ever! So dissatisfied with this service

What we like the most about the software is the constant upgrade, how easy it is to use, the back office is fantastic!! We had Micros before we switched to Toast and it's like we came out of the dark age and into the modern world!

Honestly not much we don't like.....maybe that SOMETIMES it lags. We don't experience that too often but it does happen from time to time.

I love how robust it is! The search bar feature at the top makes it easy to find what you are looking for in a platform that is really encompassing of any of our retail and restaurant POS needs. I also love Quick Edit and that people on the floor can make quick changes without relying on management to go into the back office.

I wish there were a mobile app that would allow me to quickly check sales instead of having to login through a browser.

This is the hardest to use POS and more than that the customer service is the worst!

Customer service is the worst. POS is clunky

Love that this POS is tailored for the food industry. All of the features are spot-on for what we need.

Toast POS isn't directly useable with our accounting software.

I was hired to help customize, train, and implement this new software at a friends restaurant. I have worked with a few different POS systems and this was by far the most user friendly. Easy to customize their menus and check preferences. Easy to update if we figured out how we originally entered in an item needed to be changed. Cloud based so when not on sight I was able to fix remotely when not at the restaurant. Also the handheld option is great for taking orders and splitting checks on the fly. Also were able to implement gift cards with the new system.

No real cons. The only downside was the initial few days after switching for the staff to get used to it.

Hi Rachel, Mora from Toast here. We're thrilled to hear that you've found Toast simple to teach and easy to update. Thanks for the review!

I have been using restaurant POS for over 20 years and Toast has shown itself to be one of the best on the market. It is so user-friendly and easy to work in, including the handhelds, that it's amazing. In training new teams they offer a great program and support team. The layout is ideal for high-volume. Reporting is excellent. I refer Toast to most of our clients.

As with any new system you install, there will be issues and "clunks." Toast is no exception. The worst was the display screen and the use of it on the line. If you do not set aside enough time to train, prior to opening or first use, it will be challenging to understand, especially if you are not used to systems other than tickets and calling out. It just takes time getting used to and working out the kinks upon install.

Hi there, Mora from Toast here. It's great to hear that your positive experiences with Customer Care have enabled you to efficiently train up new team members. Thank you for providing this feedback!

It is very easy to use the POS and train employees on. I love the ipad functionality of it. There is training online for the POS.

It has many features that I need to learn more about. We have one system down and it has been 2 weeks now due to waiting on the tech team.

Its useful that this POS offers 3 party features to install, to bad you gotta pay of them. Reports are easy to understand, what comes in and what your taxes are. Easy point of sale to use for your staff.

Alright after 2+ years of using Cake here it is for you guys. 1. On the phone with customer service probably 4 - 6 times a month. This is from reporting / dashboard issues, POS issues. Reporting issues: about 2 times a month we have to call about some kind of labor reporting issue and takes the engineers around 1 to 4 days to fix. Note - same issue occurs, another day or so for engineers to fix....

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Cake is an easy software to understand and use. Compared to Toast or Square the setup is straightforward, the interface is clean and the POS equipment is very high quality. Reports are instantly available, customer service is top-notch, and transactions are smooth and hassle free.

Customizing the online ordering screen as well as the second screen for the POS. Both are very limited and don't allow me to alter font, or layout/style. I'd like to represent my image better and I can't do that if I can't alter the fonts and add graphics.

it has alot of features and is quick to learn. user friendly and good customer support

little expensive compared to other POS software

Reporting, Quick POS processing, next day settlements

Close out time to get funds next day is tight for our operations

Thank you, Phillip, for your review! We're happy to hear that reporting and next day settlements have been helpful in running high school food services. We appreciate you letting us know about the funding deadline, and I will pass this on to our Product Team in case there is any way we can possibly extend this in the future.

Cost, ease of use, cloud based. From a training perspective, it is liteeally a piece of cake.

Back office reports. Would like to also see a more inclusive inventory managemwnt system, not a 3rd part provider

Great customer service and ease of pos system.

Wish when we are closed for a seasonal break you could not charge the monthly rate.

Easy to use, if you can use a cell phone you can navigate this PPS

So many features it takes a minute to learn the POS

User Friendly. Support is very accessible

Lacks multiple course breaks - the POS & BARTENDER screens are double work

Hi Terry - thanks so much for your review! We strive to be the most user friendly POS out there and very much pride ourselves on our 24/7 support, so we are glad that you've found it to be helpful to your business. Thank you for your feedback about coursing, we will pass that onto our Product Team since this is something I know we are working on.

The tech support is great! The software is easy to use both for the management and service staff.

It isn't as flexible as I'd like for custom historical reporting. I'd like to see the "Smart tax" features I've had on other POS systems.

Thanks, Jim! We appreciate your review and love to hear that you've had great support from CAKE. We also appreciate your feedback about reporting. We are making some large improvements here, and will let our product team know your input.

easy to use and pricing at the time was good

need somemore restaurant feature and more reports. was going to switch because of lack of some of the reports compared to Toast. Only thing is no choice for credit card processor

It kept track of everything and generated pretty much any report that you could have wanted. I also liked the rate for CC purchases and customer support was outstanding.

I can't really think of anything. It was a pretty awesome POS System.

Thanks so much, Bryan, for your review! So great to hear that tracking sales and reporting have been a breeze, and that our customer support has been so helpful. Thanks for being a customer, we appreciate your pretty awesome POS review.