Toast POS Features

I have been using restaurant POS for over 20 years and Toast has shown itself to be one of the best on the market. It is so user-friendly and easy to work in, including the handhelds, that it's amazing. In training new teams they offer a great program and support team. The layout is ideal for high-volume. Reporting is excellent. I refer Toast to most of our clients.

As with any new system you install, there will be issues and "clunks." Toast is no exception. The worst was the display screen and the use of it on the line. If you do not set aside enough time to train, prior to opening or first use, it will be challenging to understand, especially if you are not used to systems other than tickets and calling out. It just takes time getting used to and working out the kinks upon install.

Hi there, Mora from Toast here. It's great to hear that your positive experiences with Customer Care have enabled you to efficiently train up new team members. Thank you for providing this feedback!

*user friendly *online reporting accessible from anywhere *online food ordering *easy to add menu items

*excessive hold times to reach support, ie: more than one hour and no way to email support anymore (as was the previous system.) *no way to reach support via email, even when Toast emails a restaurant, the restaurant can't reply because the email gets bounced back...instead you have to get off email, find a computer, log in and navigate to support, find the case and respond there. This is a big problem...

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Hi Elizabeth, Mora from Toast here. I'm sorry this has been a frustrating experience. The process for applying relief credit does involve multiple internal teams, so thank you for working with our Customer Care team to resolve this. We have been investing in growing our Customer Care team to address the concerns of our community, but we recognize that we still have work to do. Thank you for this feedback, it's helpful to hear what areas need improvement.

Toast is a simple to use and even easier to train POS platform for all restaurants. Setting up menus and editing are both quick and easy and can be done for multiple restaurants at the same time.

Some of the reports have a time constant that you can run them for, like 6 months, would prefer to be able to run full year sales reports or more if needed.

The suite of features in the software make it easy to integrate into almost any restaurant environment. They have an excellent team to get you started and help you design your system to your specs. Email marketing and loyalty program have been great for us.

I am not very happy with the fact that we were forced to take on Toast as our payment processor! This is costing us way more in fees than my original "Interchange Plus" processing that I had through my bank. This is a little disconcerting and could add up to some major dollars in expense!

Functionality, ease of use, price, adaptability, continues upgrades with additions of new features, ability to request features

Customer phone service is very poor. Often get new and/or not well trained agent.

I love how robust it is! The search bar feature at the top makes it easy to find what you are looking for in a platform that is really encompassing of any of our retail and restaurant POS needs. I also love Quick Edit and that people on the floor can make quick changes without relying on management to go into the back office.

I wish there were a mobile app that would allow me to quickly check sales instead of having to login through a browser.

Easy to use, easy to set up different stations (bar, kitchen, prep), very little goes wrong day to day

I've stopped contacting customer service because, most often, I know more about the system than they do. Multiple times I've called or chatted, asking for some feature to be implemented to be told that it can't be done; only to find, after some detective work by me, that it can, in fact, be done.

TOAST is a solid point of sale system available for a very reasonable price. Adding, editing and removing menu items can be done quickly and remotely. Printer routing and other back of house set up is a breeze. Customer service staff is well trained and very reliable.

Not really designed for large scale/ high volume operations. KDS screens have some issues.

There are a lot of features and functionality with Toast, how to use them is another thing

Not very intuitive to use. Also i have not been able to get ahold of customer service

Hi there, Jasmine from Toast here. If you're having trouble reaching Toast Support over the phone, log on to Toast Central to chat with them live during business hours. This is also where you can find Toast University, a library of all the training courses you need to be successful with Toast!

Very feature rich with a robust online delivery platform that seamlessly integrates with the POS solution. Synchronization is almost immediate and we have seen a huge increase in online ordering already. The self service kiosk was easy to setup and has a great look and feel

Overwhelming and we have barely begun to turn on all the other features - customer loyalty, customer feedback, delivery and so on.

Hi Anang, Jasmine from Toast here. We're thrilled to hear you have been driving online orders with Toast Digital Ordering as well as enjoying Toast Kiosk. We hope you will soon be able to take advantage of everything Toast has to offer! Please refer to Toast Central at https://central.toasttab.com/s/ for best practices and educational material while you get rolling.

Online Ordering, reporting, ease of Menu updates, delivery by DoorDash… there is anything that I’m not impressed with.

Truly nothing… I absolutely love all the features that Toast offers

Deep easy to use functionality Incredible reporting and kitchen management.

I would love the addition of a report writer. Reporting is deep and covers my needs but I’m a data hound and would love a report writer.

hand helds and their ease of use. Service staff can take care of more guests more efficiently and spend more time with the guest rather than running back and forth to the terminals to input orders.

can't think of anything at this time, it works well for us

It initially fulfilled our need to have orders print out directly in kitchen and for system to integrate with delivery services and online ordering...

1) Overly complicated for our front of house management 2) Customer service is abysmal - there is allegedly a 24/7 help line, which is NOT always available. There have been times when we had major system issues during busy hours and had to leave message to wait for a callback. Unlike every other b-to-b service we use, they don't have dedicated customer reps - all the manpower is in sales, and once they've got you installed -- even before successful setup -- they drop you. Bait and switch. 3) Proprietary equipment is expensive and prone to errors/breakdown

The hardware is nice. Having a handheld order taker is very nice. Also saving some paper with people signing the handheld device, but there are some issues as well. If there is an issue, it is nice to have a US based support center..

Well, You can not add an auto charge of 3% if a person is using a credit card unless you manually add it, the kitchen display has glitches, an order with 5 things will send a text alert for each item rather than the entire order when finished. I was also promised that the credit cards would not cost more, they would match or beet what I had in the past, and that is not ringing true to the tune of around...

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Hi Tim, Mora from Toast here. Thank you for all this feedback, we appreciate hearing from you as we work to continuously improve our product! We do have many great feature ideas in our queue from customers and are constantly working on implementing them. I would encourage you to follow "Feature Release Updates", available on Toast Central (central.toasttab.com). This is where you can find the most up-to-date product release notes for various Toast products.

The UI is pretty intuitive and the reporting is very solid.

It failed constantly. They're charging me anyway.

User friendly! Customer service and software is up to current.

That it's still in the building blocks stages and it's not 100% full proof when integrated with third party deliveries. It will unarchive old data daily. One has to be very dedicated to this position to make it work!

That is super user friendly. Fast and overall a great system. Seriously aside from what I write in the CON section. Toast REALLY is the best software POS system I have worked with. Hands down.

The credit card processing fees they initially promise you they can match your current rates which they DO NOT its a LIE. Then customer service never gets back to you or passes you on to someone else then someone else and someone else. Never follow through with their promises and never can get ahold of your sales rep and he doesn't reply or follow through when you finally do get him on phone. Beware...

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Hi Theo - It's great to hear that Toast has saved you time and made the business more efficient. We strive to make merchant processing as transparent and straightforward as possible. It's great advice to discuss rates upfront and get the clear rate breakdown. Please work with our Support team to address your concerns. We want to find a solution that works for you.

Great analytics but the on boarding and follow up customer service is embarrassing.

I've been trying to set up online ordering for weeks now. It's been counting a lot of problems because of the basic lack of customer support. They are responsive but spend a lot of time telling you how they understand where you're coming from without actually solving any problems. It got so ridiculous that I asked a basic question about how toast had approved a test transaction outside of the 5 mile...

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I love the back end use of toast, once you understand how to set up the menus, it is really easy to go in and make changes. I love the ability to compare sales from any date, and I love the daily/ weekly break down all in one area. It's also very user friendly when ringing up customers, once it is all organized, it's quick and efficient.

Some of the lesser used components are overly complex like the sales categories and how to make changes and groupings. Assigning comp buttons doesn't always work. I just wish that there had been more help upon set up.

nothing.....everytime there is any change or system maintenacne, everything falls apart.

UNRELIABLE!!!!no one in TOAST can troubleshoot because system has gotten too complex and no documentation exists. they keep patching and adding and it's a total disaster. our printers are always messed up!!!! we never know if the system is going to work or not. the reporting is terrible!!! phone support is poorly trained if at all.

The ease of updating menu products, employee information and setting up specials/time specific sales. Also the ease to correct transactions & issue refunds is a pro.

There are some features that could be implemented. Adding drink / food recipes look up to the menu item button would be very helpful. Also adding a generic calculator app for the staff to access would also be very helpful

Toast is mobile for administrative purposes, it's live reporting, and easily used from mobile devices

I don't have control of processing fees, I don't have access to customized reporting

Very intuitive user interface Incredibly easy to pick up and go with previous POS system knowledge Very responsive clicks Great organization tools for menu options Split check function is much easier to use than other systems Credit card transaction time is very fast

Training entire staff over to a new POS Other than the cost of training and time for adaptation there is no reason this POS should not be ranked alongside the industry standards like Aloha and Micros

Hi there, Jasmine from Toast here. It¿s great to hear that Toast is helping your restaurant become more efficient and that it is easy to use and integrate into your restaurant. We are glad some of our features, like the split check function and quick credit card transaction, are helping your operations. We're excited to continue to help you to thrive!