Most popular features of all Retail & Consumer Services apps
25 reviewers had the following to say about Toast POS's features:
We have a lot of modifications and Toast has been helping use to get the POS system we envision.
Pros
Easy of data reporting and management.
Cons
Still many features only available at certain levels. Can't have both online ordering and pre-order. Controlling where online orders print in house. Force printing needed information.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Hi Jamie,
Thank you for the honest and constructive feedback about our Point of Sale. We're happy to hear that Toast has been able to help 312 Pizza Company grow in ways Micros was not able to do for you, and we fully acknowledge that there's a whole lot more we want to do for you and your team moving forward. We hope that we can continue to learn from each other and help build a strong partnership through it. Thanks for being a part of our family!
Best Regards,
Cassy & the Toast team
There are also a ton of data points available in reporting function.
Pros
Toast is our third & last POS & we love it.
Cons
The credit card processing fee is a bit high but it is NOT costing us more than before; I had just hoped to save a few dollars in this area.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Marie - We love to hear that Toast is your LAST POS system. We're here to get out of your way and enable your business to thrive. Thanks for the great review.
fast check out, ease of use
Pros
Customer service is wonderful and we love their gift card and tracking programs
Cons
It took a few tries to have all of our products entered in the system correctly.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Good system, great interface for employees.
Pros
Hand-helds very easy to use and speed up ordering
Cons
Other POS systems allow you to swipe a Credit card once, and it logs the #'s for payment and manes the tab using the card holders' info.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
I would suggest this POS over any other I've worked with (Micros and Aloha).
Pros
Toast is an easy to use POS system. Managers and servers are easily trained on all functions.
Cons
Some flawed features that they need to get fixed. Inventory needs more checks and balances to make it more efficient.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
It's good but need improvements
Pros
Toasts Pricing is reasonable, less than other POS systems I looked at.
Cons
So far toast doesn't have Inventory program integration.
Rating breakdown
Time used: 1-2 years
Likelihood to recommend
Recommendations to others considering Toast POS
Let your employees try it before purchasing. This will help you get feedback from the people that will be using it
I sat down with a computer tech to figure out the best POS system for my business.
Pros
If my call isn't answered right away or I get busy, they have the feature to leave your number and they will call you back ASAP.
Cons
Credit Card Processing Fees - With other Processing companies out there some are cheaper but overall with Toast, they win.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
My restaurant had a Micros POS system for over 12 years.
Pros
Toast is a great POS system. It is easy to use for both front office and back office features.
Cons
We have had issues with credit card readers on the tablets and have not gotten much support with the support teams.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Easy to learn if you have prior computer and POS experience.
Pros
Ease of back end work making menus...reporting etc .
Cons
Not many cons that I can think of...have to reset register tablet fairly often due to unresponsive touch screen.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering Toast POS
More beginning training...I was able to understand the system fairly quickly but I have an IT background. I know of another business who implemented toast and were very frustrated with the lack of training as far as making the menu. My advice would be to not focus so much on attempting to make the "starter menu" for the client but rather use the time to show them how to make their own menu from scratch. There are different little quirks about how every restaurant prices their menu, and while toast does extremely well in allowing for those, where they are lacking is making the customer comfortable in making those changes.
Pros
And the website is reliable to give most current updates in sale and labor and other statistics.
Cons
And the customer service representatives respond in emails , most of the time they don't really know what the real answers they are providing but some generic email templates.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
linking with other apps / software (scheduling, HR, gratshare)
Pros
24 hour customer service; merchant processing and the ability to look up old checks and payments as well as reports
Cons
gaps in features (e.g. tracking transfers); back end can be convoluted sometimes with too many steps and layers.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
The online menu is a feature all customers will love with a layout that is mobile friendly.
Pros
Easy of use and great Tech support.
Cons
Rewards program to recognize phone numbers and names when assigning support.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering Toast POS
Keep improving your a great company with a good product.
Pros
Support is very responsive and they listen to what the customer wants.
Cons
Really about the only complaint is that you have to use their credit card processor, I loved the one I had previously but haven't been upset with the Toast one just wish I had the flexibility.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
We no longer need to walk away from a table with a customers credit card in hand, great for improving customer security.
Great support. Very quick to remedy any issues I have . Good value for the money with a solid line up of features that expands often!
Pros
Price, functionality, great support.
Cons
Can't find a way to integrate an inventory program
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering Toast POS
Super happy with my decision
Thanks so much for the glowing review, Paul! Our support team will be encouraged to hear your feedback. Inventory is a focus for our product team, so hopefully we can support those features soon.
You must use their credit card processors.
Toast is a full-service POS that works for our three very different restaurant concepts, including a high volume bar, a deli counter and market, and a fine dining, multi-course dining establishment.
Pros
Toast seems to be the most put-together of the next wave restaurant POS. They offer a few styles of terminals for greater flexibility in the unique spaces that are restaurants.
Cons
The ability to pull up custom reports and analyses are their weakest feature. Toast can also have very occasional connectivity issues which is scary in a restaurant setting.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
We have been using toast for a year in our restaurant and love it.
Pros
Intuitive functionality. Design.
Cons
Cost is a bit higher than others.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering Toast POS
Do a demo and you'll be sold.
Peace of mind, modern and easy to use especially with staff who is accustomed to cloud based software.
Pros
I enjoy the easy access without fussiness, it allows for customizable features that work for our restaurant, it makes updating menu items/labor simple instead of a headache that it was on other POS systems. I think the ease of functionality lies in their cloud based system that allows you to run credit cards even when offline.
Cons
There are some sluggish features within the software, however Toast happily accepts feature requests and has fulfilled a few of mine!
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
So glad to hear that Toast has worked so well for State Park, Alexandra. As you know, we're constantly working to improve performance and optimize the system for restaurants like yours. Thanks for all your great feedback!
Pros
Easy to learn, adjust and use Staff is super responsive to questions Low flat rate for credit card processing
Cons
The setup was very involved and was frustrating to have to do over the phone.
Rating breakdown
Time used: Less than 6 months
Likelihood to recommend
Recommendations to others considering Toast POS
Be sure to consider every facet of the decision to purchase a point of sale system. The credit card processing ended up being what made our decision.
