Toast POS Features

Toast POS

Cloud-based Point of Sale solution for restaurants

4.28/5 (264 reviews)

Toast POS Feature Summary

  • Automatic notifications sent to servers' tablets
  • Customer data combing
  • Customizable menus and workflows
  • Credit card payments
  • Track active & seasonal staff and who clocked in
  • Inventory tracking
  • Split checks
  • Online order entry through Toast POS
  • POS Solution
  • Integration with QuickBooks
  • Monitor restaurants anywhere & anytime
  • Restaurant reports update in real-time
  • Restaurant sales reports
  • Integration with QuickBooks, Peachworks, etc.
  • Restaurant sales report dashboard
  • Discounts for items
  • Export payroll in one click
  • Loyalty programs
  • API
  • Create employee permissions by role

Competitor Feature Comparison

API
Activity Dashboard
Automatic Notifications
Contact Database
Customizable Categories
Data Import/Export
Discount Management
Electronic Payments
Employee Management
Inventory Management
Inventory Tracking
Loyalty Program
Mobile Alerts
Mobile Integration
Order Entry
Order Management
Order Processing
POS
Partial Payments
Payroll Management
QuickBooks Integration
Real Time Data
Real Time Monitoring
Real Time Reporting
Role-Based Permissions
Sales Analytics
Sales Reporting
Status Reporting
Third Party Integration
Visit WebsiteCompare App
API
Activity Dashboard
Automatic Notifications
Contact Database
Customizable Categories
Data Import/Export
Discount Management
Electronic Payments
Employee Management
Inventory Management
Inventory Tracking
Loyalty Program
Mobile Alerts
Mobile Integration
Order Entry
Order Management
Order Processing
POS
Partial Payments
Payroll Management
QuickBooks Integration
Real Time Data
Real Time Monitoring
Real Time Reporting
Role-Based Permissions
Sales Analytics
Sales Reporting
Status Reporting
Third Party Integration
Visit WebsiteCompare App
API
Activity Dashboard
Automatic Notifications
Contact Database
Customizable Categories
Data Import/Export
Discount Management
Electronic Payments
Employee Management
Inventory Management
Inventory Tracking
Loyalty Program
Mobile Alerts
Mobile Integration
Order Entry
Order Management
Order Processing
POS
Partial Payments
Payroll Management
QuickBooks Integration
Real Time Data
Real Time Monitoring
Real Time Reporting
Role-Based Permissions
Sales Analytics
Sales Reporting
Status Reporting
Third Party Integration
Visit WebsiteCompare App

Mobile apps

Android App


179 reviews

Toast POS Feature Reviews

25 reviewers had the following to say about Toast POS's features:

Jamie Dent

Building a POS

2017-03-24

We have a lot of modifications and Toast has been helping use to get the POS system we envision.

Pros

Easy of data reporting and management.

Cons

Can't have both online ordering and pre-order.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Toast Tab


Hi Jamie,
Thank you for the honest and constructive feedback about our Point of Sale. We're happy to hear that Toast has been able to help 312 Pizza Company grow in ways Micros was not able to do for you, and we fully acknowledge that there's a whole lot more we want to do for you and your team moving forward. We hope that we can continue to learn from each other and help build a strong partnership through it. Thanks for being a part of our family!

Best Regards,
Cassy & the Toast team

Read more
Ann Stippec

Toast POS has everything you could want in a POS system!

2019-07-29

I don't have any bad things to say about the POS system or the Toast team!

Pros

The inventory feature on Toast has revolutionized the way we track our products.

Cons

We receive a sales report from Toast each morning, which is great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Toast


Hi Ann, Jasmine from Toast here. I'm thrilled to hear about how Toast Inventory has made an impact on your operations! We appreciate your feedback on the daily sales report, thanks for the review.

Read more
Brendan O'Leary

We believe in their vision.

2017-08-19

Master Menu Management, Loyalty, Online Ordering, Order at the Table

Pros

Love the Master Menu Management so I can manage all of my restaurants from one portal.

Cons

The hardware isn't where it needs to be for a high volume like we have. The software is great, but the hardware needs to stand up to the beatings a busy restaunt will give you.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Amanda Pawneshing

Does literally everything I want it to do

2020-01-18

I was a POS technician back in the day and this is some of the best put together software I've come across.

Pros

I have the options for gift cards, online and mobile ordering, and I just got the inventory management module and it's just a freaking dream.

Cons

It's got a few bugs -- one is updating the current inventory without our permission.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Toast


Hi Amanda, Mora from Toast here. We are thrilled to hear that Toast has been exceeding your expectations. Thanks for the review!

Read more
Sue Casper

Toast POS Inventory Module

2019-09-17

We use the Toast POS system and have added the inventory module which I suggest for anyone tracking cost per event.

Pros

Ease of use Tracking of inventory Reports of inventory used for each event inventory item cost tracking

Cons

Setting up some of the inventory reports i found more difficult then the POS reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Toast


Hi Sue, Jasmine from Toast here. Thanks for your review regarding the Toast Inventory module. We're happy to hear you have found it to be accurate and easy to use.

Read more
Anang Mehta

Glad we selected this solution

2019-09-20

Very pleased with our decision to replace our old solution with Toast.

Pros

Very feature rich with a robust online delivery platform that seamlessly integrates with the POS solution.

Cons

Overwhelming and we have barely begun to turn on all the other features - customer loyalty, customer feedback, delivery and so on.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Toast


Hi Anang, Jasmine from Toast here. We're thrilled to hear you have been driving online orders with Toast Digital Ordering as well as enjoying Toast Kiosk. We hope you will soon be able to take advantage of everything Toast has to offer! Please refer to Toast Central at https://central.toasttab.com/s/ for best practices and educational material while you get rolling.

Read more
Courtney Beazell

Toast is great!

2020-07-25

Overall 9/10

Pros

The timing features for happy hour pricing, the ease of use for customers and staff, inventory use, ease of changing items on the fly during service.

Cons

Reporting could be better.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Elizabeth Van Wie

I have gone from recommending TOAST to experiencing extreme frustration w/ terrible customer service

2020-07-21

Additional CONS that didn't fit in the above box: *Unable to offer discounts for particular items online.

Pros

*user friendly *online reporting accessible from anywhere *online food ordering *easy to add menu items

Cons

*ApplePay on POS terminal is additional.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Software Advice
Helpful?   Yes   No

Response from Toast


Hi Elizabeth, Mora from Toast here. I'm sorry this has been a frustrating experience. The process for applying relief credit does involve multiple internal teams, so thank you for working with our Customer Care team to resolve this. We have been investing in growing our Customer Care team to address the concerns of our community, but we recognize that we still have work to do. Thank you for this feedback, it's helpful to hear what areas need improvement.

Read more
Robyn Thomas

A Toast for Toast

2019-03-07

Pros

Love the reporting, customer support, and customer loyalty​ points.

Cons

Wish the monthly​ fee was a little less.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Toast


Hi Robyn, Jasmine from Toast here. I'm happy to hear you are taking advantage of the reporting capabilities of Toast!

Read more
Graeme Nyland

Great POS, needs work

2017-03-24

Good system, great interface for employees.

Pros

Hand-helds very easy to use and speed up ordering

Cons

Starting tabs as a bartender is a disaster. Other POS systems allow you to swipe a Credit card once, and it logs the #'s for payment and manes the tab using the card holders' info.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Nick Sorise

Overall Best POS for Restaurants

2017-07-20

I would suggest this POS over any other I've worked with (Micros and Aloha).

Pros

Toast is an easy to use POS system. Managers and servers are easily trained on all functions.

Cons

Some flawed features that they need to get fixed. Inventory needs more checks and balances to make it more efficient.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Mahesh PR

Best POS with Most Half Baked Features and Worst Support

2020-11-23

Pros

- Easy installation - Easy to use - Suitable for small businesses with doesn't offer delivery services

Cons

- Worst support - Not suitable for Pizza restaurants - Doesn't offer half and half toppings option - Online ordering doesn't provide any protection against disputes - Every module is an additional charge(online ordering, mobile order and pay, marketing, API, integrations, kiosk, kitchen display system, multi location modules) - Reporting doesn't differentiate between overtime and double time pay - Discounts based on dining options are not available(Discounts can not be set only for take out orders - all the discounts are valid on all type(take out & delivery) order ) - Online ordering page doesn't provide required picture specs(like resolution and aspect ratio).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No
Read more
Elizabeth Porter

Toast was a great addition to a business that I did consulting work for!

2020-11-17

Overall, the company that I helped get started are very pleased with their purchase.

Pros

What I liked about Toast was how easy the integration was for our management team and staff.

Cons

What I like least about this software is that it is not well known as other POS systems.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Siva Tadi

It's good and easy to use, missing some features in labor for full-time work

2017-05-23

It's good but need improvements

Pros

Easy to use and update.

Cons

Need improvements in labor and inventory features. 1.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Paul Zarmati

Best POS experience ever

2017-08-03

Pros

Its a true partnership, Toast is a company that stays true to their word and works with you to reach your goals. Its always growing and becoming incredibly robust; from the the enterprise level, to the day to day features for the servers. Its a wonderful platform

Cons

It still has some work to be done with the Enterprise menu management, it is really hard to keep organized in its current format.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Luke Duncan

POS system for nimble operations

2019-04-27

Toast is flexible for multi concept companies where you need the POS to perform differently while still having the ability to manage and report multi unit operations

Pros

Ease of use and intuitive process reduces training time for new staff.

Cons

Some of the report is basic and could be more specific or drill down more.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Hannah Weisman

Workable for the most part despite service interruptions and some minor and some major deficiencies

2017-09-20

linking with other apps / software (scheduling, HR, gratshare)

Pros

24 hour customer service; merchant processing and the ability to look up old checks and payments as well as reports

Cons

gaps in features (e.g. tracking transfers); back end can be convoluted sometimes with too many steps and layers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
paul jansen

Toast POS Review

2016-07-18

Pros

Toasts Pricing is reasonable, less than other POS systems I looked at.

Cons

So far toast doesn't have Inventory program integration.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Likelihood to recommend

9/10

Recommendations to others considering Toast POS

Let your employees try it before purchasing. This will help you get feedback from the people that will be using it

Source: Software Advice
Helpful?   Yes   No
Read more
Jamey Harland

Toast POS Review

2016-09-13

Easy to learn if you have prior computer and POS experience.

Pros

Ease of back end work making menus...reporting etc .

Cons

Not many cons that I can think of...have to reset register tablet fairly often due to unresponsive touch screen.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering Toast POS

More beginning training...I was able to understand the system fairly quickly but I have an IT background. I know of another business who implemented toast and were very frustrated with the lack of training as far as making the menu. My advice would be to not focus so much on attempting to make the "starter menu" for the client but rather use the time to show them how to make their own menu from scratch. There are different little quirks about how every restaurant prices their menu, and while toast does extremely well in allowing for those, where they are lacking is making the customer comfortable in making those changes.

Source: Capterra
Helpful?   Yes   No
Read more
Chris Stern

Disappointing

2020-06-25

Below average. They've kept the software running at all times and that's a huge plus. However, they are charging top dollar and we were expecting a fantastic product. The product is only OK. The service has been spotty; at times good, at times not.

Pros

The POS portion is solid.

Cons

Generally it looks like a solid group designed the POS and then those people left or started working on other things.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Software Advice
Helpful?   Yes   No
Read more
Remi Bryan

Love my TOAST

2017-04-27

As a small business owner, I am able to stay on top of activity even when I am not physically @ my location.

Pros

adaptability, visibility and ease of use

Cons

constant changes and updates, usually good, but most times, a hassle for the management staff.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tom Handy

Support is Lacking.

2019-11-01

Pros

It is pretty full-featured but you still need third-party add-on apps to make it a complete POS package (things as basic as employee scheduling).

Cons

Getting things set up for third-party app integration was a real pain.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

1/10
Source: Software Advice
Helpful?   Yes   No
Read more
Tiara Hudson

Easy Portability

2020-01-21

It frees up bottleneck at traditional computer terminals

Pros

Toast is an easy to use platform that allows you to streamline POS transactions through the use of handheld POS.

Cons

It's cloud based so make sure you have a strong internet provider. Spotty internet connection can stall the entire system.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Toast


Hi Tiara, Mora from Toast here. We're happy to hear that ToastGo has streamlined your responsibilities as a server. Toast's "Offline Mode" does allow you to continue placing orders, printing tickets and receipts, and taking credit card payments until the internet connection is reestablished and you are back online. Please refer to this Knowledge Base article for Offline Mode FAQs: https://central.toasttab.com/s/article/Offline-Mode-Overview-1492794307880

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Christie Clifford

Simple and Straightforward

2020-06-30

Toast is just a great POS system. Easy to use and easy to learn.

Pros

I like to be able to generate sales reports.

Cons

Not a lot to complain about. Occasionally lags but overall my experience with it has been excellent.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Vicky Chen

Great pos

2017-05-30

Pros

And the website is reliable to give most current updates in sale and labor and other statistics.

Cons

Also the customer service takes forever to reach every time we call.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more