Most popular features of all Retail & Consumer Services apps
25 reviewers had the following to say about Toast POS's features:
We have a lot of modifications and Toast has been helping use to get the POS system we envision.
Pros
Easy of data reporting and management.
Cons
Can't have both online ordering and pre-order.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Hi Jamie,
Thank you for the honest and constructive feedback about our Point of Sale. We're happy to hear that Toast has been able to help 312 Pizza Company grow in ways Micros was not able to do for you, and we fully acknowledge that there's a whole lot more we want to do for you and your team moving forward. We hope that we can continue to learn from each other and help build a strong partnership through it. Thanks for being a part of our family!
Best Regards,
Cassy & the Toast team
I don't have any bad things to say about the POS system or the Toast team!
Pros
The inventory feature on Toast has revolutionized the way we track our products.
Cons
We receive a sales report from Toast each morning, which is great.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Hi Ann, Jasmine from Toast here. I'm thrilled to hear about how Toast Inventory has made an impact on your operations! We appreciate your feedback on the daily sales report, thanks for the review.
Master Menu Management, Loyalty, Online Ordering, Order at the Table
Pros
Love the Master Menu Management so I can manage all of my restaurants from one portal.
Cons
The hardware isn't where it needs to be for a high volume like we have. The software is great, but the hardware needs to stand up to the beatings a busy restaunt will give you.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
I was a POS technician back in the day and this is some of the best put together software I've come across.
Pros
I have the options for gift cards, online and mobile ordering, and I just got the inventory management module and it's just a freaking dream.
Cons
It's got a few bugs -- one is updating the current inventory without our permission.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Hi Amanda, Mora from Toast here. We are thrilled to hear that Toast has been exceeding your expectations. Thanks for the review!
We use the Toast POS system and have added the inventory module which I suggest for anyone tracking cost per event.
Pros
Ease of use Tracking of inventory Reports of inventory used for each event inventory item cost tracking
Cons
Setting up some of the inventory reports i found more difficult then the POS reports.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Hi Sue, Jasmine from Toast here. Thanks for your review regarding the Toast Inventory module. We're happy to hear you have found it to be accurate and easy to use.
Very pleased with our decision to replace our old solution with Toast.
Pros
Very feature rich with a robust online delivery platform that seamlessly integrates with the POS solution.
Cons
Overwhelming and we have barely begun to turn on all the other features - customer loyalty, customer feedback, delivery and so on.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Hi Anang, Jasmine from Toast here. We're thrilled to hear you have been driving online orders with Toast Digital Ordering as well as enjoying Toast Kiosk. We hope you will soon be able to take advantage of everything Toast has to offer! Please refer to Toast Central at https://central.toasttab.com/s/ for best practices and educational material while you get rolling.
Overall 9/10
Pros
The timing features for happy hour pricing, the ease of use for customers and staff, inventory use, ease of changing items on the fly during service.
Cons
Reporting could be better.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Additional CONS that didn't fit in the above box: *Unable to offer discounts for particular items online.
Pros
*user friendly *online reporting accessible from anywhere *online food ordering *easy to add menu items
Cons
*ApplePay on POS terminal is additional.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Hi Elizabeth, Mora from Toast here. I'm sorry this has been a frustrating experience. The process for applying relief credit does involve multiple internal teams, so thank you for working with our Customer Care team to resolve this. We have been investing in growing our Customer Care team to address the concerns of our community, but we recognize that we still have work to do. Thank you for this feedback, it's helpful to hear what areas need improvement.
Pros
Love the reporting, customer support, and customer loyalty points.
Cons
Wish the monthly fee was a little less.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Hi Robyn, Jasmine from Toast here. I'm happy to hear you are taking advantage of the reporting capabilities of Toast!
Good system, great interface for employees.
Pros
Hand-helds very easy to use and speed up ordering
Cons
Starting tabs as a bartender is a disaster. Other POS systems allow you to swipe a Credit card once, and it logs the #'s for payment and manes the tab using the card holders' info.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
I would suggest this POS over any other I've worked with (Micros and Aloha).
Pros
Toast is an easy to use POS system. Managers and servers are easily trained on all functions.
Cons
Some flawed features that they need to get fixed. Inventory needs more checks and balances to make it more efficient.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Pros
- Easy installation - Easy to use - Suitable for small businesses with doesn't offer delivery services
Cons
- Worst support - Not suitable for Pizza restaurants - Doesn't offer half and half toppings option - Online ordering doesn't provide any protection against disputes - Every module is an additional charge(online ordering, mobile order and pay, marketing, API, integrations, kiosk, kitchen display system, multi location modules) - Reporting doesn't differentiate between overtime and double time pay - Discounts based on dining options are not available(Discounts can not be set only for take out orders - all the discounts are valid on all type(take out & delivery) order ) - Online ordering page doesn't provide required picture specs(like resolution and aspect ratio).
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Overall, the company that I helped get started are very pleased with their purchase.
Pros
What I liked about Toast was how easy the integration was for our management team and staff.
Cons
What I like least about this software is that it is not well known as other POS systems.
Rating breakdown
Time used: 6-12 months
Frequency of use: Occasionally
Likelihood to recommend
It's good but need improvements
Pros
Its a true partnership, Toast is a company that stays true to their word and works with you to reach your goals. Its always growing and becoming incredibly robust; from the the enterprise level, to the day to day features for the servers. Its a wonderful platform
Cons
It still has some work to be done with the Enterprise menu management, it is really hard to keep organized in its current format.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Toast is flexible for multi concept companies where you need the POS to perform differently while still having the ability to manage and report multi unit operations
Pros
Ease of use and intuitive process reduces training time for new staff.
Cons
Some of the report is basic and could be more specific or drill down more.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
linking with other apps / software (scheduling, HR, gratshare)
Pros
24 hour customer service; merchant processing and the ability to look up old checks and payments as well as reports
Cons
gaps in features (e.g. tracking transfers); back end can be convoluted sometimes with too many steps and layers.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Pros
Toasts Pricing is reasonable, less than other POS systems I looked at.
Cons
So far toast doesn't have Inventory program integration.
Rating breakdown
Time used: 1-2 years
Likelihood to recommend
Recommendations to others considering Toast POS
Let your employees try it before purchasing. This will help you get feedback from the people that will be using it
Easy to learn if you have prior computer and POS experience.
Pros
Ease of back end work making menus...reporting etc .
Cons
Not many cons that I can think of...have to reset register tablet fairly often due to unresponsive touch screen.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering Toast POS
More beginning training...I was able to understand the system fairly quickly but I have an IT background. I know of another business who implemented toast and were very frustrated with the lack of training as far as making the menu. My advice would be to not focus so much on attempting to make the "starter menu" for the client but rather use the time to show them how to make their own menu from scratch. There are different little quirks about how every restaurant prices their menu, and while toast does extremely well in allowing for those, where they are lacking is making the customer comfortable in making those changes.
Below average. They've kept the software running at all times and that's a huge plus. However, they are charging top dollar and we were expecting a fantastic product. The product is only OK. The service has been spotty; at times good, at times not.
Pros
The POS portion is solid.
Cons
Generally it looks like a solid group designed the POS and then those people left or started working on other things.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
As a small business owner, I am able to stay on top of activity even when I am not physically @ my location.
Pros
adaptability, visibility and ease of use
Cons
constant changes and updates, usually good, but most times, a hassle for the management staff.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Pros
It is pretty full-featured but you still need third-party add-on apps to make it a complete POS package (things as basic as employee scheduling).
Cons
Getting things set up for third-party app integration was a real pain.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
It frees up bottleneck at traditional computer terminals
Pros
Toast is an easy to use platform that allows you to streamline POS transactions through the use of handheld POS.
Cons
It's cloud based so make sure you have a strong internet provider. Spotty internet connection can stall the entire system.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Hi Tiara, Mora from Toast here. We're happy to hear that ToastGo has streamlined your responsibilities as a server. Toast's "Offline Mode" does allow you to continue placing orders, printing tickets and receipts, and taking credit card payments until the internet connection is reestablished and you are back online. Please refer to this Knowledge Base article for Offline Mode FAQs: https://central.toasttab.com/s/article/Offline-Mode-Overview-1492794307880
Toast is just a great POS system. Easy to use and easy to learn.
Pros
I like to be able to generate sales reports.
Cons
Not a lot to complain about. Occasionally lags but overall my experience with it has been excellent.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Pros
And the website is reliable to give most current updates in sale and labor and other statistics.
Cons
Also the customer service takes forever to reach every time we call.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
