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Toast POS Reviews - Page 6

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507 reviews

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Melissa T.

Writing and Editing, self-employed

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Allows me to work far more efficently

Reviewed 2 years ago
Pros

The handhelds were a game-changer. Instead of running to the nearest station and waiting for other coworkers to finish, I was able to take the order at tableside. They also reduced errors significantly. When inputting orders, all of the prompts for temperature, sides, and modifications came up automatically. This reduced the number of times that orders were inaccurate. By doing all this in real-time while taking the guest's order, It made it possible to take a higher volume of tables, consequently raising sales and revenue. It also made it impossible to forget to ring in the order.

Cons

I'm not sure if it was software or connectivity issues, but we ended up offline a bit. The program was supposed to still send orders to stations offline, but it printed multiple copies. Although I have been around long enough to know how to take orders by hand and deliver them appropriately to support staff, the majority of our employees were much younger and did not. This caused chaos. The handhelds needed frequent rebooting.

MF
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MIke F.

Restaurants, 11-50 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Big Problems w/ 3rd Parties

Reviewed 9 months ago

for the last two weeks we have used Toast the 3rd parties are still not set up correctly, there is ZERO RESPONSE FROM UPPER MANAGEMENT INCLUDING THE [sensitive content hidden] OF TOAST, they just send you links to articles for you to solve problems on your own, meanwhile charging $600 per month, I WOULD NOT RECOMMEND TOAST AT THIS TIME

Pros

when Toast is fully functional its great

Cons

Totally lack of ownership from Toast w/ regard to 3rd parties, Toast continually blames the 3rd parties for their own short falls, losing thousands per week because Toast does not know how to set up 3rd parties

Vendor response

Hi Mike, this is Carrisa with the Toast team. We're sorry that you were experiencing trouble setting up your system. I'm going to be following up to make sure we can get you set up correctly.