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Treatwell Pricing, Features, Reviews and Alternatives

Treatwell product overview

Price starts from

399

Per year

Flat Rate

What is Treatwell?

Treatwell Connect can be used from a desktop of mobile device, it is available as native Android and iOS apps in order to facilitate booking input and management on-the-go.

Key benefits of using Treatwell

  • Send automated appointment reminders to clients to reduce no- shows.

  • Manage tailored permissions for each individual team member in order to control what employees can and can’t do within the app.

  • Utilize the Treatwell email marketing tool so that employees can contact customers directly.

  • Accept and manage payments for appointments using the POS system within the Treatwell Connect app.

  • Benefit from Treatwell marketplace’s extensive marketing campaigns to help you reach new customers.

  • Flexible pricing so you can use us as often or as little as you'd like
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Chat
    FAQs/Forum
    Email/Help Desk
    Phone Support

    Training options

    Live Online
    In Person
    Webinars
    Documentation
    Videos

    Treatwell pricing information

    Value for money

    4.3

    /5

    104

    Starting from

    399

    Per year

    Flat Rate

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Treatwell features

    Functionality

    4.6

    /5

    104

    Total features

    39

    5 categories

    Most valued features by users

    Inventory Management
    Reporting & Statistics
    Multi-Location
    Point of Sale (POS)
    Activity Dashboard
    Alerts/Notifications
    Billing & Invoicing
    Customer Database

    Functionality contenders

    Treatwell users reviews

    Overall Rating

    4.7

    /5

    104

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.99/10
    Rating distribution

    5

    4

    3

    2

    1

    85

    14

    3

    1

    1

    Pros
    It is very easy to use, and the CUSTOMER SERVICE is OUTSTANDING. Very responsive and always able to help with any enquiries or issues.

    MP

    Monica P.

    My overall experience is good. Treatwell connect has kept me from having double bookings and saved me time on some of my daily tasks which helps tremendously when I am busy.

    DA

    Dan A.

    I absolutely love how easy to use is the booking system. It has all necessary features and the customer service is great.

    VU

    Veronica U.

    Cons
    Connect is now very annoying with all bookings to check out and penalties for cancelling appointments even though client emailed me to cancel it.

    KP

    Katarzyna P.

    There is no option to block bookings without preparing or taking deposits, that is extremely annoying.

    KP

    Katarzyna P.

    Limited functionality/ restricted when integrating the booking widget into our website. Not possible to ingrate it with another booking system.

    TW

    Tanja W.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Gets me bookings that otherwise I would not have had

    Reviewed 3 years ago

    It’s been a positive experience in general

    Pros

    The software functions fairly well from the client booking side and the clients tend to be a good calibre.

    Cons

    My least favourite part of the software is a lack in featured which sends clients marketing promotions, newsletter, events etc. Also there is very limited space to provide client history. It would be great if it could have client record cards, consultation forms and pre & aftercare forms to allow clients to complete online. The problem I have is because Treatwell is very basic here, it is not possible to intergrate with another diary system.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Treatwell has helped my business grow

    Reviewed 3 years ago

    Biggest problem when starting self-employeed is gaining new customers, I have found treatwell amazing at attracting new clients and as my reviews and business have grown so have the amount of bookings received through treatwell. The system is easy to use and customer service team have been great with any quieries. Has Definetly helped my business grow and attract clients. Even regular clients love the ease of being able to book on the go, 24/7.

    Pros

    Very easy to set up and use. I like the notifications straight to my phone and email so I am aware straight away when a booking has been made. Easy to see reports on income. Can use on my phone/app or work computer. Allows 24/7 bookings.

    Cons

    No form of deposit. It is flexible for clients (which is great) but also allows for last minute cancellations or no shows. They do have prepaid which helps limit the amount of no shows but they can still not turn up with no consequence, leaving gaps in your day.

    Vendor response

    Hi Lauren, Thanks so much for taking the time to leave a review. We are so pleased to hear that you find the software easy to use and the notifications helpful. Thank you for the feedback around the deposit. We are constantly striving to make the most seamless booking experience for salons and customers. We know no-shows are a drag though, that's why we developed loyalty tools, like automated appointment reminders to make sure customers don't forget. We are also introducing a re-scheduling functionality, which will mean customers can reschedule rather than cancel or not turn up. We hope that this will help make no-shows a thing of the past. If you want to find out more about these tools please contact your Account Manager. Best, Treatwell

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend2/10

    Share this review:

    Clients think I work for treatwell

    Reviewed 3 years ago

    Connect is now very annoying with all bookings to check out and penalties for cancelling appointments even though client emailed me to cancel it.

    Pros

    It has a calendar online, that is about it.

    Cons

    The whole process is standardised to a point where clients thinks that I am just a branch of treatwell salon and demand procedures done in other 'branches'. There is no option to block bookings without preparing or taking deposits, that is extremely annoying. Recently treatwell allowed cancellations in hours notice and no payment for those lost bookings made by not serious people. I can't block unwanted clients, another annoying thing. If treatwell wouldn't be that aggressive on on marketing to a point where competition on Google doesn't make financial sense, I would go away. Still, I dislike every moment I have to use it to make My Business going

    Vendor response

    Hi Katarzyna, Thanks for taking the time to leave a review. We're sorry to hear customers have seen you as a branch of Treatwell. Salons are the heart of our business and we are proud to have a diverse range of partners on the site. We aim to ensure that salons show their own identity through photographs, menu and the 'about' section. The new cancellation policy aims to help salons open up...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Mostly I love it, a few things I would add if I could

    Reviewed 3 years ago

    We love being open all hours with treatwell. We have a lot of clients who tell us that they would never have knew we existed without. It’s enabled us to have a very good start to the year.

    Pros

    It’s easy and quick to use. Especially on the go! It’s common sense, and really I needed little training to use it. The added reports and marketing will be great!

    Cons

    I wish the was an online form section. To create records! I also would love more options to select what staff can and cannot do, possibly ways to disputed reviews, especially those that don’t make sense. I also don’t like that I cannot cancel appointments made via treatwell without contacting them directly. If a client message after hours you’re stuck with it until morning.

    Vendor response

    Hi Jenna, Thanks so much for taking the time to leave us a review. Great to hear that you are enjoying using Treatwell Connect on the go. I have looked through your feedback and have some notes below: - Good news, on Treatwell Connect you are able to select what staff can and cannot do. If you speak to your Account Manager they will be able to talk you through this. - If you believe a review...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Business has grown 35%

    Reviewed 3 years ago
    Pros

    Cannot describe how amazing Treatwell is. in response to the many negative reviews below, you need to bear in mind that the availability of the salon is real time and when the availability is accurate there is never a problem. There is no such thing as inacurate or double bookings. When I receive a booking from a client I receive a push notification, 2 emails and a text all on my phone. Clearly there...

    Cons

    Love to have the ability to add pictures of work to client records.

    Vendor response

    Hey Dean, Thank you so much for taking the time to leave us a lovely review. We are so glad to hear that you are enjoying using our software. We are delighted to have you as a partner. Best, Treatwell

    Treatwell FAQs and common questions

    Q. What type of pricing plans does Treatwell offer?

    Treatwell has the following pricing plans:
    Starting from: £399.00/year
    Pricing model: Subscription


    Q. Who are the typical users of Treatwell?

    Treatwell has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    Q. What languages does Treatwell support?

    Treatwell supports the following languages:
    Dutch, English, French, German, Italian, Spanish


    Q. Does Treatwell support mobile devices?

    Treatwell supports the following devices:
    Android, iPad, iPhone


    Q. Does Treatwell offer an API?

    No, Treatwell does not have an API available.


    Q. What other apps does Treatwell integrate with?

    Treatwell integrates with the following applications:
    iCloud, Google Calendar


    Q. What level of support does Treatwell offer?

    Treatwell offers the following support options:
    Knowledge Base, Chat, FAQs/Forum, Email/Help Desk, Phone Support

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