Treatwell Connect Features

Treatwell Connect

Salon & spa management tool

4.77/5 (101 reviews)

Treatwell Connect Feature Summary

  • Appointment scheduling
  • Client profiles
  • Customer mobile app
  • End-of-day reports
  • Interaction tracking
  • Online booking
  • Recurring appointments
  • Refund management
  • Treatment menu management
  • eVoucher scanning

Retail & Consumer Services Feature Comparison

Most popular features of all Retail & Consumer Services apps

API (74 other apps)
Activity Dashboard (78 other apps)
Automatic Notifications (79 other apps)
Barcode Scanning (60 other apps)
Credit Card Processing (61 other apps)
Customer Database (77 other apps)
Customer History (67 other apps)
Discount Management (77 other apps)
Employee Management (69 other apps)
Gift Card System (66 other apps)
Inventory Management (99 other apps)
Inventory Tracking (97 other apps)
Invoice Management (60 other apps)
Loyalty Program (85 other apps)
Multi-Location (86 other apps)
Order Management (67 other apps)
POS (126 other apps)
Reminders (64 other apps)
Reporting & Statistics (104 other apps)
Sales Reporting (70 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


3,352 reviews

See all iPhone Apps

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


821 reviews

See all Android Apps

Treatwell Connect Feature Reviews

25 reviewers had the following to say about Treatwell Connect's features:

rhiannon elder

Good professional booking system

2019-02-27

Pros

Easy to use and very useful appointment reminder texts and emails for clients.

Cons

There is no cancellation list facility, this is frustrating for clients and disappointing for me as most other calendar management software now has this very useful facility.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Laura Canavan

Would recommend

2019-02-21

I use this as my go to diary. It works wwell for me and my salon.

Pros

Ease of use Sends customer reminders via text

Cons

I wish it had a pay at salon option where they can pay via card

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Treatwell


Hi Laura,

Thanks so much for taking the time to leave us a review. We are so pleased to hear that you find Treatwell Connect easy to use and like our customer reminders.

Good news, we do have a pay at salon option where customers can pay via card. Take a look here for more details https://www.treatwell.co.uk/business-info/sumup/. If you are interested, speak to your Account Manager, they will be more than happy to help get your salon set up.

Best,
Treatwell

Read more
Veronica Umanet

So easy to use

2019-02-27

I absolutely love how easy to use is the booking system. It has all necessary features and the customer service is great.

Pros

I love the functionality of this software and the reports are so great, helps me to track my earnings and see top treatments.

Cons

Would like to have a deposit option. This will help preventing no shows of the bookings that are made via treatwell.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lauren parish

Treatwell has helped my business grow

2019-02-21

Biggest problem when starting self-employeed is gaining new customers, I have found treatwell amazing at attracting new clients and as my reviews and business have grown so have the amount of bookings received through treatwell.

Pros

I like the notifications straight to my phone and email so I am aware straight away when a booking has been made.

Cons

No form of deposit. It is flexible for clients (which is great) but also allows for last minute cancellations or no shows. They do have prepaid which helps limit the amount of no shows but they can still not turn up with no consequence, leaving gaps in your day.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Treatwell


Hi Lauren,

Thanks so much for taking the time to leave a review. We are so pleased to hear that you find the software easy to use and the notifications helpful.

Thank you for the feedback around the deposit. We are constantly striving to make the most seamless booking experience for salons and customers. We know no-shows are a drag though, that's why we developed loyalty tools, like automated appointment reminders to make sure customers don't forget. We are also introducing a re-scheduling functionality, which will mean customers can reschedule rather than cancel or not turn up. We hope that this will help make no-shows a thing of the past.

If you want to find out more about these tools please contact your Account Manager.

Best,
Treatwell

Read more
Natalie Stock

A good addition for my business

2019-02-22

It would be great if I could link up my iZettle card reader with connect!

Pros

I like that it sends a reminder email to clients prior to their appointment.

Cons

I found adding discounts and accessing the payment screen more difficult.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lola Ricketts

Business support in a box!

2019-02-12

I have enjoyed my experience with treatwell cant wait to see what they add next as they are always improving things or adding new features which always improves user experiences.

Pros

I love the features that enable you to do everything from this one one app like reports, marketing and crm

Cons

Its annoying that the reports count cancelled and no show clients in the overall performance reports such as sales

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Treatwell


Hi Lola,

Thanks so much for taking the time to leave us a review.

We are so glad to hear that you are enjoying the features of Treatwell Connect, we aim to keep improving them and help you manage your business more easily.

Thanks for being a great Treatwell partner.

Best,
Treatwell

Read more
Amy Beckford

Busy business easy with treatwell connect

2019-02-21

Benefits of using daily report making tax returning easier.

Pros

Easy for me to access anywhere all notifications on my phone.

Cons

Sometimes when adding a service can be little time consuming have to add next service for the same person on each booking if booking more than one treatment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Tinu Bello

The best salon software I’ve tried.

2019-02-04

To date my experience with treatwell has been amazing. I have received mounts of support and I have now hav two salons in which treatwell have also supported. I would definitely recommend treatwell as a first point of contact if you are starting your own beauty business

Pros

It very easy to use and if you have any issues you have a dedicated account manager who is always happy to help. It tracks you sales and staff and also does all your promoting and marketing for you.

Cons

The only issues I have with connect is that we are not able to sell our own gift vouchers or create promotional codes to use with our business via treatwell to entice more customers

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Treatwell


Hey Tinu,

Thanks so much for taking the time to leave us a review. We are so glad that you like the software and support that you get.

We love having you as a Treatwell partner.

Best,
Treatwell

Read more
Lara Denton

Beauty Fusion

2019-02-20

Overall easy to use when your on the go Quick software Holds lots of information

Pros

Easy to use Great stock take Good report system

Cons

Sometimes freezes Errors sometime appear in the screen

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Treatwell


Hi Lara,

Thanks so much for taking the time to leave us a review. We are so pleased you find the software easy to use and good on the go.

Thanks for being a great partner.

Best,
Treatwell

Read more
Fiona Hutchinson

Treatwell review

2019-02-22

Pros

The ease of use both for me and my clients.

Cons

More statistics on sales would be great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Health, Wellness and Fitness company, 1-10 employees)

Treatwell is the future

2019-03-25

I always highly recommend the system to lots of people!

Pros

It has some really great tools and functions - customers can book with ease, and as a business owner you can manage everything in one place.

Cons

There are some reporting tools that it still needs, some added features would be great such as consultation forms, deposit function but I feel that Treatwell evolve and add great features often.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Lorena Parodi

Excellent partnership

2019-02-23

I feel was the best option for my business

Pros

Most easy software to organize my business

Cons

I like least the reports. I wish we could have disclosed reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Viktoria Zemsk

Perfect

2019-02-21

Perfect just need more booking really enjoying at the moment

Pros

Easy software design clearly understandable

Cons

Easy to use book cients they getting reminders so convenient

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Amanda Henderson

Excellent Free Software

2019-02-21

Has been a great benefit to my business. Cannot complain due to its value for money

Pros

Excellent diary system, love the text messaging facility and being able to view client history.

Cons

Would prefer invoicing once a month not twice

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Treatwell


Hi Amanda,

Thanks so much for taking the time to leave us a great review. We are so pleased that you are enjoying using Treatwell software, and that you like using the client history section.

Thanks for being a great Treatwell partner.

Best,

Treatwell

Read more
Aimee Burlte

Treatwel

2019-02-28

Treatwell has been ok I was disappointed when I had to stater paying monthly and they take 35% off you for a new customer which I don’t think is fair when you pay monthly anyway.

Pros

That your able to fill gaps in your day.

Cons

They should still have to put their card details in and if they don’t pre pay and wait to pay at the venue if they are a no show they should have the full amount or at least 50% deducted from their card.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Health, Wellness and Fitness company, 11-50 employees)

Tteatwell- work smarter not harder

2019-04-27

At our spa, even though the company does marketing each professional is responsible to.build their own client buisnesses/ portfolio. Treatwell has really helped our professionals expend their clientel and most importantly it has helped everyone have a cleaner schedule.

Pros

Love the notifications straight to our phones once someone has booked and reminder for individuals schedules.

Cons

Does not require a deposit for booking, so people and cancel or no show with out penalty. Only recognizes a client if exact name is used.. would be nice to locate client by phone number ber / email.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Jamie Ghoyal

the whole Connect System

2019-02-21

I have not had any issues with Treatwell since I have been with them. I have been with this company from the days it was called Wahanda and seen the company grow to its new name Treatwell. I have had the best experience with this company and wish to have many more experiences as the company grows further and t my business grows with it. Yeahh!

Pros

I love everythng about the system, customers can book online change there appointment and pay online too.

Cons

Tha fact you can not change the treatment once customer has paid online to a diffrent one.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nauman Iqbal

Amazing Platform

2019-02-27

Overall we are very happy with Treatwell

Pros

You can check your clients history, rebook them, sending your campaigns and lots of other functions.

Cons

Treat the returning customers as a repeat customers even If they don't turn up within a year

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Aruna Jain

Is good to get customers n marketing

2019-02-21

Good experience n good service

Pros

It good customer can find us on treatwell.

Cons

Can’t find any problem... is good n easy

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Treatwell


HI Aruna,

Thanks so much for taking the time to leave us a review. We are so pleased you find Treatwell helpful for getting new customers and marketing.

Best,

Olivia

Read more
Weronika Stupak-krakowska

Treatwill connect

2019-02-21

I don’t have to send the reminders anymore and count the money at the end of the day.

Pros

I can book my private customers together with the ones from Treatwell.

Cons

I don’t see any bad things about the software

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Monica Pineider

Best app x massage businesses

2019-02-22

I feel very lucky to have come across Treatwell a couple of years ago and decided to start using their app to help growing my business. It has helped me to fill a lot of empty slots, and to be found by lots of new clients. ABSOLUTELY RECOMMENDED! especially if you are a solo massage therapist trying to build your business!

Pros

it is very easy to use, and the CUSTOMER SERVICE is OUTSTANDING!

Cons

I have 3 locations supported by treatwell and it would be nice to be able to book a client who visited only 1 venue in a different clinic without having to re-create a profile and copy/paste their details.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Treatwell


Hi Monica,

Thanks so much for taking the time to leave such a lovely review.

It's great to hear your feedback about our customer service and how Treatwell is helping you grow your business.

Thanks for being a great Treatwell partner.

Best,
Treatwell

Read more
Tanja Westendorff

TREATWELL V. MINDBODY

2019-02-19

Reach a large new audience .

Pros

It's very user friendly - functionality for both salon and customer are idiot proof

Cons

Not possible to ingrate it with another booking system

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Treatwell


Hi Tanja,

Thank you so much for taking the time to leave us a review. We are so pleased that you find the software user friendly.

We do integrate with some other booking systems. If you would like to find out more please reach out to your Account Manager.

Thank you for being a great partner.

Best,
Treatwell

Read more
Jenna Pike

Mostly I love it, a few things I would add if I could

2019-02-21

We love being open all hours with treatwell. We have a lot of clients who tell us that they would never have knew we existed without. It’s enabled us to have a very good start to the year.

Pros

The added reports and marketing will be great!

Cons

I wish the was an online form section. To create records! I also would love more options to select what staff can and cannot do, possibly ways to disputed reviews, especially those that don’t make sense. I also don’t like that I cannot cancel appointments made via treatwell without contacting them directly. If a client message after hours you’re stuck with it until morning.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Treatwell


Hi Jenna,

Thanks so much for taking the time to leave us a review. Great to hear that you are enjoying using Treatwell Connect on the go.

I have looked through your feedback and have some notes below:
- Good news, on Treatwell Connect you are able to select what staff can and cannot do. If you speak to your Account Manager they will be able to talk you through this.
- If you believe a review to be unfair you can always report it and our team will investigate. You can check out our community guidelines to see what can and cannot be said in a review https://www.treatwell.co.uk/info/community-guidelines/.
- As for online forms, that is a great idea, I will feed this back to our tech team as something for the future.
- We know that you are super busy, so in the unlikely event that you need to cancel a booking, we want to take the pressure off you if you can't get hold of the customer, that is why we take care of Treatwell cancellations.

I hope that helps.
Best,
Treatwell

Read more
Eva Prunty

Great app

2019-02-25

I like it

Pros

Keeping track of my appointments and the auto text reminder for clients

Cons

That people can book 5 mins before their appointment .should be an our threshold

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sarah Crawford

B~Browns review

2019-02-21

Improved my business

Pros

Easy of use. Customers ability to book online.

Cons

Customers can cancel with less than 24 hours notice

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more