Treatwell vs Boulevard

Calendly

Google Calendar

Goldie

Calendly is a scheduling automation platform that helps individuals, teams, and enterprises book meetings faster, eliminate back-and-forth emails, and connect their calendar, CRM, and video tools into one seamless scheduling workflow.

Google Calendar is an online calendar solution that enables users to manage business and personal schedules. The platform offers calendar migration options, allowing users to integrate existing calendars, including those from Microsoft and IBM. Google provides comprehensive tools and resources to facilitate data migrations into the Google Workspace ecosystem.

Goldie is a comprehensive software designed for salon and beauty professionals. The platform offers appointment scheduling, automated client reminders, and integrated payment processing capabilities to help reduce no-shows and streamline business operations. Beauty professionals can manage their calendars, create branded online booking websites, and track business performance through detailed reports.

Beautician

Not helpful at all Whenever you have issue with customers they don’t deal with it

I had a customer who rescheduled 5 times within a month !

Data Scientist

However, it does tailor to more high-end services and the database they have may be limited depending on the country you live in.

Save time to focus on your talent with Treatwell's smart salon management software, and grow your business effortlessly. 

Treatwell Business is tailored to salon pros from the worlds of hair, beauty, barbering, and beyond.

Access Controls/Permissions

Activity Dashboard

Alerts/Notifications

Appointment Management

Appointment Scheduling

Automated Scheduling

Availability Indicator

Availability Management

Billing & Invoicing

Booking Management

Calendar Management

Calendar Sync

Client Database

Client Management

Client Profiles

Confirmations/Reminders

Contact Database

Credit Card Processing

Customer Database

Customer History

Customer Mobile App

Debit/Credit Card Processing

Discount Management

Electronic Payments

Email Marketing

Email Reminders

Employee Management

Employee Scheduling

Event Scheduling

For Salons and Spas

Gift Card Management

In-Person Payments

Inventory Management

Inventory Tracking

Loyalty Program

Mobile Access

Multi-Location

Online Booking

Online Payments

Payment Processing

Performance Metrics

Point of Sale (POS)

Promotions Management

Ratings/Reviews

Recurring Appointments

Reminders

Reporting/Analytics

Reporting & Statistics

Room Booking

Scheduling

SMS Marketing

SMS Messaging

SMS Reminders

Social Media Integration

Task Scheduling

Timesheet Management

Transaction History

Website Integration

Treatwell

Web-based

Android

iPhone

iPad

Windows

Booksy Biz

Fresha

Timely

Versum

Connect

Frequent and unmanaged cancellations

92% of reviewers feel negative about Treatwell’s handling of client cancellations. Reviewers indicate clients can cancel appointments with little notice, leading to lost revenue and frustration. Some users say the lack of deposit or cancellation list features makes it easy for clients to cancel without penalty. They report that cancellations are counted in performance reports, which distorts business metrics. Reviewers feel the cancellation process is confusing and lacks proper controls, making it difficult to manage no-shows and last-minute changes.

Delayed and costly payment processing

Beauty therapist 

The percentage they take is way too high and takes a long time to transfer the money over to my business account

67% of reviewers feel negative about Treatwell’s payment system. Reviewers report slow processing of online payments and difficulties accessing funds, which impacts cash flow. Some users say high commissions and monthly fees are unfair, especially for small businesses. They indicate limited options for managing cash payments and creating promotions or gift vouchers. Reviewers find the payment screen hard to navigate and express frustration over unclear billing and lack of deposit features for bookings. They feel the payment process is cumbersome and costly.

Persistent technical problems

54% of reviewers feel negative about Treatwell’s technical reliability. Reviewers report frequent system errors, application crashes, and difficulties updating information. Some users say uploading photos and making changes to services is problematic, and platform downtime affects their business. They indicate slow resolution of issues and inconsistent communication from support staff. Reviewers feel ongoing bugs and glitches disrupt their workflow and make the software less dependable for daily operations.

Limited and unresponsive support

36% of reviewers feel negative about Treatwell’s customer support. Reviewers indicate support is often slow, unavailable, or unhelpful when resolving issues. Some users say customer service relies on automated responses and lacks personal assistance. They report difficulty contacting support, short service hours, and inadequate protection for service providers. Reviewers feel neglected and unsupported, especially when dealing with problematic clients or technical incidents, which undermines their confidence in the platform.

Comprehensive salon operations

Freelance Brand Designer

I love that I don't have to call to a salon anymore and that I have a clear overview of the appointment and can manage it.

84% of reviewers feel positive about Treatwell’s salon management capabilities. Reviewers appreciate features that help them organize appointments, monitor stock, and track billing and statistics. Some users say the platform increases their salon’s visibility and supports business growth by attracting more clients. They find it practical to manage multiple locations and treatments, and value the ease of planning and coordinating staff schedules. Reviewers indicate that Treatwell helps streamline salon processes, making daily operations more efficient and less stressful.

Flexible mobile accessibility

77% of reviewers feel positive about Treatwell’s mobile access. Reviewers appreciate being able to manage their business remotely from phones, tablets, or laptops. Some users say they can quickly access notifications, book appointments, and navigate the dashboard on any device. They find the app responsive and easy to use on the go, which supports their business operations outside the salon. Reviewers indicate that mobile access is convenient for both staff and clients, allowing for real-time updates and flexible management.

Intuitive and simple platform

95% of reviewers feel positive about Treatwell’s ease of use. Reviewers indicate the platform is straightforward and user-friendly, allowing them to quickly set up and manage their business operations. Some users say they can easily navigate all features without technical expertise, and they appreciate how the software streamlines daily tasks. Reviewers find the interface clear and intuitive, making it accessible even for those less familiar with technology. They feel that the simplicity of the platform saves time and reduces stress, enabling them to focus more on their clients and business growth.

Streamlined client organization

AWFUL! 

The lovely clients you can create, you can add your own clients

79% of reviewers feel positive about Treatwell’s client management. Reviewers indicate the platform makes it easy to track client history, contact clients, and manage bookings across locations. Some users say they can fill last-minute slots and attract new clients, while others appreciate the ability to add and organize client profiles. Reviewers find that automated reminders and 24/7 booking options reduce administrative work and enhance client satisfaction. They feel Treatwell helps expand their client base and keeps their schedules cleaner and more organized.

Efficient online booking tools

85% of reviewers feel positive about Treatwell’s booking system. Reviewers appreciate the ability for clients to book appointments online, which they say reduces administrative workload and brings in new customers. Some users report that the booking tools help prevent double bookings and allow easy management of schedules. They find notifications for new bookings helpful and value the marketing features that attract clients. Reviewers indicate that both staff and clients benefit from a seamless booking experience, making the process fast and convenient for everyone involved.

Owner, web developer, designer

Not great at integration with other system, can cause a lot of extra work if you’re running a busy salon as lack of integration is causing unnecessary wait of time (dealing with double booking)

Charging new customers fee even for regular customers that booked in the past ! If they haven’t booked within certain period .

Had two very bad experiences with the customers ( being rude and abusive ) asked treatwell to block them response was  ‘nothing we can do about it! ‘

Director

Payments sometimes are not on the accurate date think on the 16 or 17th regardless we should be paid. And treatwell needs to stop bombarding customers with booking reminders for example if i tap a client by accident and move thir appointment down by 5 mins they will get a text stating your booking has been changed this is unnecessary

Don’t wanna loose my reviews hence still there.

Nutritionist

Offers grear services and value with highly competitive prices.

Curator

I really like the fact that you can book appointments from Treatwell directly and pick which salon you’re choosing from just one place.

Beauty

Always remind me, when is my appointment and send me a message a day before my appointment as a reminder

Customer Service

I love being able to book in a beauty salon in a practical and easy way through Treatwell.

Treatwell digitalizes the tedious task of finding a place through web search and having to do all of the 'finding out whether it is a good place' in one overview.

Beauty therapist

no need to get worried about to be a good on internet as it help as English isn’t my first language

Beauty & Holistic Retreat Owner 

Need consultation forms linked to bookings and a reminder to confirm no changes to medication etc before attending another appointment is essential!

DIRECTOR

Treatwell is an essential tool for my business. Whether you are starting a new business or have an existing one, with Treatwell I have managed to grow my company within the last 6 months.

You can easily compare prices and schedule appointments based on a shop's availability.

Too much questions

Like to call directly not email or all this calling center thing.

The team are friendly and always on the other side of the phone to help you with any issues.

All experience I had a salon menber or as a treatwell users to treatments was very good.

I think they could show more often market it more

Massagist 

My some of clients didint recieved the reminders

It's a shame that Treatwell doesn't have as many high-end clients anymore - seems a lot of businesses have developed their own online appointment systems

Hairdressers 

I am at the moment A new costomer so I'm finding  it good

Hairdresser

Easy to book appointments, reminder and good support

Proprietors

company director 

All of our prices  and treatments are incorrect and we do not have the options to change them ourselves.3.

Beautician 

Easy to use and bring a lot of customers to the salon

Beauty Specialist

That it generates  new business and brings clients to my business.

Director 

Commission is Very expensive on market place

Hairdresser 

Amazing experience recommended to all my clients

My account manager [sensitive content hidden] is soooo friendly and very helpful

Beauty industry

Easy to bring clients in .. no free sitting

Hairdressing 

Aesthetician

Excellent customer services and very easy sistem to work

I'm very have with the team special with [sensitive content hidden]  my manager ,he is there all the time for answering  me when I have  a question  or a problem

Makeup artist

you can't upload pictures of your make-up

Senior Social Media Manager

I use it to book regular appointments in local salons, and it's never let me down since the day I started using it a few years ago!

Salon Management

Customer Support

Booking System

Pricing

Payments

Client Reviews

Features

Bugs and Issues

Small Business

Freelancers

Large Enterprises

Mid-size Business

Offsite Receptionist

Additionally, the customer service was excellent, providing prompt and helpful responses to any inquiries.

owner

The customer service is absolutely extraordinary and they respond to any of our questions immediately.

Your clients expect a luxurious, personalized experiences. EMRs aren’t built for that—Boulevard's Client Experience Platform is. From seamless bookings to HIPAA-compliant forms and charts, Boulevard delivers everything you need to attract and retain clients. Learn more at joinblvd.com/medspas

Treatwell vs Boulevard Comparison (2026)

Treatwell

Boulevard

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives