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Vagaro

Beauty, wellness & fitness appointment & business software

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Vagaro Reviews - Page 3

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3,357 reviews

Recommended

MM
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Michele M.

Individual & Family Services, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Vagaro at Take Two Salon

Reviewed 3 years ago

What I appreciate most is the great customer service. I also appreciate that the "request for a feature" is actively monitored and new features are constantly rolled out. I appreciate that we are able to speak to the same support reps consistantly vs calling a call center where you can get different reps on each call and often need to explain your issue from the beginning. And they are super friendly.

Pros

Vagaro iseasy to use, easy to train, and offers fair pricing.

Cons

If a client has a Vagaro profile but is new to my salon I have no choice but to accept their existing profile because you can not use the same email for a new profile. That should be an option as some clients may need a new profile for these services vs other service they obtain elsewhere

Vendor response

Hi Michele, we just wanted to thank you for your kind feedback. We are so glad that you are enjoying the software, and thankful to have you as one of our Vagaro Businesses!

TT
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Tabitha T.

Hospitality, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Switched to Vagaro from Booker and I hate it but I’m trapped

Reviewed 3 years ago

I would not recommend Vagaro to a company in the spa/massage industry. The program has potential but the errors listed above cost us hundreds of extra dollars a week and also put our most coveted asset, our reputation, at risk.

Pros

We went with Vagaro because it had many of the features our customers were accustomed to, such as loyalty rewards and memberships.

Cons

The customer memberships don’t roll over if the customer doesn’t use the service that month. The way the system tracks multi service prepaid packages, is confusing and nonsensical. I spend countless hours a month combing the system for these errors and it makes our company look incompetent to our customers.

Vendor response

Hi Tabitha, if you are experiencing any issues with the software, or need any help using any of our features our Support Team is available to help you 7 days a week. You can reach the Team at sales.vagaro.com/contact by phone, email, or live chat. Memberships do not have the ability to roll over, but our packages can be set to recur and be used like a membership but with the ability to roll over unused visits. We look forward to assisting you soon!