Vin eRetail Reviews

I am able to generate different reports for daily backend activities. Also batch creation process is very helpful for the operations team.

The user experience on the platform is poor. The learning curve for any new user is long. The processes are not as simple as it seems.

In this tool most friendly part is : 1. Channel Integration, its very easy to integrate new channel with the help of support documents available 2. Order Processing, its very simple and in one page solution. 3. Bulk Stock update, very simple to update stock in bulk 4. Sales Report & Product creation

Features which need to improve: 1. Dashboard: this should present business summary Weekly, monthly & quarterly. There should be chart presentation that can be easy to understand business 2. Reports: There should be provision of different kindly of report like Sales Report, Returns, Payment report, Stock report & Business summary report and most selling items report etc. which will help seller to work on same. 3. Inventory Sync: This is the heart of software and this should work with 100% precision. 4. Chat tool: I really don't like this feature location in the page because this hides the count of order OR data available on the page. My suggestion is that either this should be very small icon like + sign or this can be relocated by user.

It's functionality and customize feature is very effective of business.

Some of parallel feature are not synchronize with each other. like cancel put away and pack-bin.

You can easily sell on multiple marketplaces at one go. You can upload and manage thousands of SKUs’ information just by uploading a single excel file. Report generation and step by step status tracking of the order is quite appreciable.

Not con but User interface could improve, team Vin eRetail is more capable with their process and implementation, Please do change your color theme and interface.

I like it's customizable structure which your team will do as per our requirement, and it's very easy to integrate the new channel with vin retail.

Some times support will take some time to resolve the issue and for customer dispatched we need intimidate solution with in 1-2 hours.

The biggest advantage of this solution that it's a very robust technology. They have most of the Marketplace integrations, whether its India marketplaces or International.

Being so robust technology if at all Vinculum can develop an alter system which will show the orders getting SLA breached that will be a great advantage, Secondly there UI is a little bit complicated.

Inventory management, Shipping management through multiple shipping partners

Provide some more features through api integration.

It had a strong feature list and catered to a lot of our needs. They also integrated with major marketplaces making our selling on those platforms much easier.

I think there's room to improve on UX and some features are too tailor fit for 1 way of working. Workflows aren't as adaptable without major customization.

Their integration layer to marketplaces & last mile companies is very vast & extensive. Order & inventory management functionality is very in-depth. Strong warehousing & DC level features. The Vinculum support & product ops guys are awsum.

GUI is a little old looking , but easy to use. they need to work on how it looks, functionality wise its ok

Functions, easy to use Many functions for b2b,b2c Good to have product

Need to improve the support Need tonimprove server down process

Managing all of our Inventory and order processing is now easy for us. It is easy to use and a great product for online retailing

we heard that they are working on the new design of their dashboard. A great initiative.. Could have taken earlier

I love that you can set up & manage all your orders and Inventory at one place. We can easily manage our time and resources to make our process better and smooth.

The interface has now become boring - they can work on new color themes, User interface theme could be better

One stop solution for all orders and inventory related problems. Complete software to manage entire eCommerce back-end operations.

Software is doing absolutely good, but the only concern is the GUI of the software - can more color to it.

I like the over functionality of the software that helps in managing orders and inventory from multiple channels. Overall the experience is good as of now and technical support is also good.

As of now, I have confronted nothing as such bad experience with this product. It has been appx 2 years and the product works well.

Easy to explain to even non tech savvy person

Not much flexible, least customization scope and pathetic customer support even after reaching out to [SENSITIVE CONTENT HIDDEN] and support head repeatedly

Integrations with all marketplaces available

Extremely poor product with many bugs and horrible customer support

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