This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

All categories

Learn why GetApp is free

Waitwhile vs CAKE Guest Manager Comparison

Add to Compare

Overview

Waitwhile is a waitlist app & queue management system, built to eliminate wait times. Trusted by 10k+ businesses incl. IKEA & Lululemon.

CAKE Guest Manager is a cloud-based restaurant management system designed to help businesses of all sizes manage waitlists,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$59/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$69/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

(49)

5

4

3

2

1

38

8

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

4.8

(19)

5

4

3

2

1

17

1

0

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

The customer service has been amazing so far, conversations had with the support team has been very helpful and insightful.
The SMS functionality is the best feature to communicate with those in the waitlist. People can respond with 'delay' or 'cancel' which makes its a wonderful interactive solution.
The customer service is great. The customizability is good.

Pros

I love The online reservations and the ease of table assignments when reservations are made. Customer service has always been super helpful also and they reprogrammed my app for me to fit my needs.
The reliablitiy of the service has been great. The support service has been quick and very helpful when we did have issues.
Great ease of use, can customize it the way we needed to, and has been very dependable so far.

Cons

It sometimes doesn't upload the info as quickly or the name will get "lost" somewhere.
Sometimes, the wait time for a website to load can make it a little frustrating for the guest.
My team members intutiviely wanted to press this button to invite patrons back to the venue via text, and accidentally dismissed a couple that were on the waitlist.

Cons

Customer support, onboarding errors, representative responses are the worst out of any vendor I have personally ever experienced.
No integration with our in house System to marry servers with tables and cheques with inventory and kvs.
Plus the seating hours cut off before the closing times by 15 minutes and can't change the setting.
  • Vendor responds to reviews
  • Last review8 days ago
  • Vendor responds to reviews
  • Last review14 days ago

Key features

  • Total features43
  • API
  • Access Controls/Permissions
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Scheduling
  • Booking Management
  • Calendar Management
  • Class Scheduling
  • Client Management
  • Contact Database
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Data Profiling
  • Data Synchronization
  • Email Alerts
  • Email Marketing
  • Employee Management
  • Engagement Analytics
  • Event Calendar
  • Facility Scheduling
  • For Restaurants
  • Leave Tracking
  • Loyalty Program
  • Mobile Access
  • Multi-Country
  • Multi-Location
  • Online Booking
  • Order Processing
  • Point of Sale (POS)
  • Prioritization
  • Progress Tracking
  • Public Waitlist
  • Queue Management
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • SMS Messaging
  • Sales Management
  • Self Check-in/Check-out
  • Self Service Portal
  • Status Tracking
  • Summary Reports
  • Table Management
  • Visual Analytics
  • Wait List Management
  • Waiting Time Tracking
  • Waitlist Status Tracking
  • Total features32
  • API
  • Access Controls/Permissions
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Scheduling
  • Booking Management
  • Calendar Management
  • Class Scheduling
  • Client Management
  • Contact Database
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Data Profiling
  • Data Synchronization
  • Email Alerts
  • Email Marketing
  • Employee Management
  • Engagement Analytics
  • Event Calendar
  • Facility Scheduling
  • For Restaurants
  • Leave Tracking
  • Loyalty Program
  • Mobile Access
  • Multi-Country
  • Multi-Location
  • Online Booking
  • Order Processing
  • Point of Sale (POS)
  • Prioritization
  • Progress Tracking
  • Public Waitlist
  • Queue Management
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • SMS Messaging
  • Sales Management
  • Self Check-in/Check-out
  • Self Service Portal
  • Status Tracking
  • Summary Reports
  • Table Management
  • Visual Analytics
  • Wait List Management
  • Waiting Time Tracking
  • Waitlist Status Tracking

Integrations

  • Total integrations3
  • Authorize.net
  • Braintree
  • Facebook
  • Google Analytics
  • Google Calendar
  • Google Maps
  • Magento Commerce
  • Mailchimp
  • Marketman
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Shopify
  • Stripe
  • Wix
  • WooCommerce
  • Wordpress
  • Worldpay
  • Xero
  • Zapier
  • Total integrations5
  • Authorize.net
  • Braintree
  • Facebook
  • Google Analytics
  • Google Calendar
  • Google Maps
  • Magento Commerce
  • Mailchimp
  • Marketman
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Shopify
  • Stripe
  • Wix
  • WooCommerce
  • Wordpress
  • Worldpay
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Waitwhile vs. CAKE Guest Manager

See how Waitwhile and CAKE Guest Manager stack up against each other by comparing features, pricing, ratings, integrations, security & more.

Select your country

10+ YEARS RECOMMENDING SOFTWARE

Ā© 2010-2021 GetApp. All Rights Reserved.
GetAppĀ® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.