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Waitwhile vs Pomelo Health Comparison

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Overview

Waitwhile is a waitlist app & queue management system, built to eliminate wait times. Trusted by 10k+ businesses incl. IKEA & Lululemon.

Category Leaders

Pomelo Health is a Patient Engagement Software Provider designed to improve the patient experience and streamline healthcare...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

59

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

5

4

3

2

1

38

8

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

4.3

5

4

3

2

1

16

17

6

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

Pros

The customer service has been amazing so far, conversations had with the support team has been very helpful and insightful.

Mats Alexander M.

Waitwhile has transformed our queueing operations and improved our customer satisfaction significantly. It's simple to set up, offers a great user experience and is very reliable.

MB

Mikael B.

The overall experience was great and our customers liked the system and found it easy to use for the most part. We had several questions about integrations and software issues that went unanswered.

LM

Lauren M.

Pros

It have been a great partnership and the Pomelo team has been very supportive and responsive.

RR

Ruben R.

My experience has been good. My contact has been extremely helpful dealing with all my questions.

MS

Maryanne S.

This software integrates seamlessly into our EMR system and has great options for sending appointment reminders to our patients.

TG

Teena G.

Cons

Then if you miss a number, you have to erase the whole thing if the guests have already left or moved.

SW

Sofia W.

The software has a hard time feeding off each other, for example my computer does not link up to the tablets we use at times.

DF

Dawn F.

The buttons are incredibly small and difficult to push.

AP

Angelina P.

Cons

When someone cancels appointment, it deletes from EMR software. Would prefer it kept appt in my system but said cancelled; this way less change someone is lost to follow up.

DD

Dhiraj D.

Terrible support, they responded by deleting my account and data. I responded and they have not replied.

jg

john g.

Set up was confusing and not able to make changes based on what we require.

CR

Christine R.

  • Vendor responds to reviews
  • Last review5 months ago
  • Vendor responds to reviews
  • Last review8 months ago

Key features

  • Total features55
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Admissions Management
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Scheduling
  • Availability Management
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Reminders
  • Campaign Management
  • Care Plan Management
  • Care Summaries
  • Chat/Messaging
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Communication Management
  • Configurable Alerts
  • Confirmation/Reminders
  • Contact Database
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer Experience Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Storage Management
  • Data Synchronization
  • Document Management
  • Document Storage
  • E-Prescribing
  • EHR-Agnostic
  • Email Alerts
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Employee Management
  • Employee Scheduling
  • Engagement Tracking
  • Event Calendar
  • Facility Scheduling
  • Faculty/Staff Management
  • File Sharing
  • For Medical Purposes
  • For Restaurants
  • Forms Management
  • Group Messaging
  • Group Registration
  • Group Scheduling
  • Health Record Access
  • Intake Management
  • Lab Results
  • Leave Tracking
  • Live Chat
  • Loyalty Program
  • Mass Notifications
  • Message Personalization
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Multi-Channel Communication
  • Multi-Country
  • Multi-Language
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • No-Show Tracking
  • On Call Scheduling
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Online Registration
  • Online Scheduling
  • Patient Education
  • Patient Engagement
  • Patient Flow Management
  • Patient Intake
  • Patient Monitoring
  • Patient Portal
  • Patient Questionnaires
  • Patient Records Management
  • Patient Scheduling
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Prescription Renewal
  • Prioritization
  • Public Waitlist
  • Queue Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Alerts
  • Real-time Scheduling
  • Real-time Updates
  • Recurring Appointments
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Reservations Management
  • Resource Scheduling
  • Room Booking
  • SMS Messaging
  • SMS Reminders
  • Scheduled Messaging
  • Scheduling
  • Secure Data Storage
  • Secure Messaging
  • Self Check-in/Check-out
  • Self Service Portal
  • Status Tracking
  • Summary Reports
  • Task Scheduling
  • Two-Way Audio & Video
  • Video Conferencing
  • Video Consultations
  • View-Download-Transmit
  • Virtual Waiting Room
  • Visitor Registration
  • Waiting Time Tracking
  • Waitlist Status Tracking
  • Website Integration
  • Workflow Management
  • Total features116
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Admissions Management
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Scheduling
  • Availability Management
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Reminders
  • Campaign Management
  • Care Plan Management
  • Care Summaries
  • Chat/Messaging
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Communication Management
  • Configurable Alerts
  • Confirmation/Reminders
  • Contact Database
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer Experience Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Storage Management
  • Data Synchronization
  • Document Management
  • Document Storage
  • E-Prescribing
  • EHR-Agnostic
  • Email Alerts
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Employee Management
  • Employee Scheduling
  • Engagement Tracking
  • Event Calendar
  • Facility Scheduling
  • Faculty/Staff Management
  • File Sharing
  • For Medical Purposes
  • For Restaurants
  • Forms Management
  • Group Messaging
  • Group Registration
  • Group Scheduling
  • Health Record Access
  • Intake Management
  • Lab Results
  • Leave Tracking
  • Live Chat
  • Loyalty Program
  • Mass Notifications
  • Message Personalization
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Multi-Channel Communication
  • Multi-Country
  • Multi-Language
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • No-Show Tracking
  • On Call Scheduling
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Online Registration
  • Online Scheduling
  • Patient Education
  • Patient Engagement
  • Patient Flow Management
  • Patient Intake
  • Patient Monitoring
  • Patient Portal
  • Patient Questionnaires
  • Patient Records Management
  • Patient Scheduling
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Prescription Renewal
  • Prioritization
  • Public Waitlist
  • Queue Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Alerts
  • Real-time Scheduling
  • Real-time Updates
  • Recurring Appointments
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Reservations Management
  • Resource Scheduling
  • Room Booking
  • SMS Messaging
  • SMS Reminders
  • Scheduled Messaging
  • Scheduling
  • Secure Data Storage
  • Secure Messaging
  • Self Check-in/Check-out
  • Self Service Portal
  • Status Tracking
  • Summary Reports
  • Task Scheduling
  • Two-Way Audio & Video
  • Video Conferencing
  • Video Consultations
  • View-Download-Transmit
  • Virtual Waiting Room
  • Visitor Registration
  • Waiting Time Tracking
  • Waitlist Status Tracking
  • Website Integration
  • Workflow Management

Integrations

  • Total integrations3
  • Authorize.net
  • Braintree
  • Facebook
  • Google Analytics
  • Google Calendar
  • Google Maps
  • Magento Commerce
  • Mailchimp
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Shopify
  • Stripe
  • Toast POS
  • Wix
  • WooCommerce
  • Wordpress
  • Worldpay
  • Xero
  • Zapier
  • Total integrationsN/A
  • Authorize.net
  • Braintree
  • Facebook
  • Google Analytics
  • Google Calendar
  • Google Maps
  • Magento Commerce
  • Mailchimp
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Shopify
  • Stripe
  • Toast POS
  • Wix
  • WooCommerce
  • Wordpress
  • Worldpay
  • Xero
  • Zapier