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Cegid Retail

Retail & POS software for fashion, beauty and specialty

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Cegid Retail Pricing, Features, Reviews and Alternatives

Cegid Retail product overview

What is Cegid Retail?

Yourcegid Retail is an omnicommerce service combining POS and Inventory Management which connects customer touch points across platforms for a centralized retail management experience. Yourcegid Retail offers SMB’s a single centralized platform, which can be accessed from any device due to it’s cloud-based set-up. From it, retailers can handle sales, inventory management, customer experience and staff monitoring.

Key benefits of using Cegid Retail

  • Personalize the way you process payments with Yourcegid’s POS feature which allows vendors to implement their own payment rules. Choose whether you want to issue printed or e-receipts.

  • Target customers based on their purchase history. Designed to make CRM easy, Yourcegid Retail captures customer information and builds in-depth client profiles with contact information to send targeted marketing campaigns.

  • Combat in-store fraud with Yourcegid’s PCI compliant secure system which identifies suspicious behavior such as price overrides and out-of-hours transactions.

  • Gain insight into customer activity and retail performance with KPIs by QlikView. Customize your analytics dashboard to see the information that is most important to your business.

  • Encourage customer loyalty with Yourcegid’s integrated loyalty scheme which is recorded in customers’ personal profile and can be accessed by any staff member from any device or location.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Phone Support
    Email/Help Desk
    Chat
    24/7 (Live rep)

    Training options

    Webinars
    Live Online
    In Person

    Cegid Retail pricing information

    Value for money

    4.5

    /5

    34

    Starting from

    No info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Cegid Retail features

    Functionality

    4.4

    /5

    34
    Total Features48 4 categories

    Most valued features by users

    Inventory Management
    Point of Sale (POS)
    Reporting/Analytics
    Multi-Location
    Order Management
    Billing & Invoicing
    Sales Reports
    Employee Management

    Functionality contenders

    Cegid Retail users reviews

    Overall rating

    4.4

    /5

    34

    Positive reviews

    94%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.86/10
    Rating distribution

    5

    4

    3

    2

    1

    20

    12

    0

    0

    2

    Pros
    They are responsive, proactive and extremely helpful. They know how to take care of their customers.

    KP

    Kathrina P.

    She will ensure that her customers are happy, long after the project is complete. Mary and Ambra make an excellent team.

    TL

    Tricia L.

    The ease of use for store's users as well as for office's users. Reports are very interesting to use and the possibility to modify them is a major advantage.

    YT

    Yanick T.

    Cons
    Vendor in London is bad, terrible customer service with technicians that do not know the system.

    LB

    Leonora B.

    Receiving items into the system is extremely error prone. They cut corners in the wrong places (ie. just letting me say "yup, its all here!" when nothing could be there).

    AR

    Anonymous Reviewer

    I dislike not being able to issue a refund/void transaction without the credit card info.

    PM

    Pablo M.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Just for big retailers

    Reviewed 9 months ago

    I use Cegid to manage operations, reports, email marketing and a lot of stuff that my bosses need from me.

    Pros

    Cegid is a great platform that has been improving the way retail stores manage their products or services for many years now. That's a key point for me: experience on the market. Their team developed a lot of templates that can be customised to fit your needs. Example: reports for corporate. iOS app!

    Cons

    The learning curve is really big, if you see any efficient operator of this program is because he/she spent years with it.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Cegid Customer

    Reviewed 3 years ago

    I'm happy we were able to complete this upgrade with Cegid as they were our current vendors. But as budget goes in any organization you have to look for the most value for the dollars that you spend. With other vendors information and software options were explored, we were happy to continue our partnership with Cegid.

    Pros

    The staff are amazing! They will go above and beyond to ensure that they are answering your questions in a timely manner and they do what they can to meet your needs. The software is easy to use. We chose not to do the Y2 for the back office and kept our current software WinRetail. We had some glitches in the beginning to information flowing over fluently. But the team was on it quickly and able to resolve it. We had the joy of not only working with the staff over conference calls, but in person support as well with Ambra who came to our location to train our staff and complete the build of our program while she was here. She will ensure that her customers are happy, long after the project is complete. Mary and Ambra make an excellent team!

    Cons

    Just a couple of functionality things that we have found along the way, but again the Cegid staff does everything they can to fix this right away or find a "build" if needed. As with any software, you don't always know what you are missing until you are "live" and you find something that needs some work or you didn't think about in the build that would be helpful in the future.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Oh boy am I going to enjoy this.

    Reviewed 4 years ago
    Pros

    - useful for people who like spending their time on the phone with, other store locations, or even tech support to do the most basic of things.

    Cons

    - Veryyyy unintuitive UI design. They should use this as an example of how not to design a program for retail use. - Their menu buttons are literally all over the screen and more often than not do not have words beside the buttons so you don't know what each button does... and there are a lot of buttons. - Icon design is outdated, and non-intuitive - Basic features are hidden in submenus - Custom...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Great Inventory Management System!

    Reviewed 4 years ago

    I have been working with this software since 2012. We have numerous resorts with numerous POS and Inventory systems across all. We have transitioned 8 resorts to WinRetail/Cegid, each time has been with ease and excellent support from their team. We still continue to work in a few different systems due to not having the control to upgrade to this system, but hands down this is our favorite by far and...

    Pros

    Ease of use. Export/Importing of data. Reporting mechanism. Support Team

    Cons

    Only con would be the posting of an invoice, would like this to detailed instead of summarized. The purchase orders is reaceived in detail but the invoice gets posted on one line as a summary.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Cegid's Solution Helps Us Tackle NFL Gameday in 70,000 Seat Venue

    Reviewed 4 years ago

    Overall the Cegid retail software solution is very user friendly and easy to use. Once the software was configured to our needs, it became a real asset for my account. I was able to reduce my labor costs, and increase profits, by using the software's auto replenishment functionality. This software package has a lot to offer, and each year we learn more and more about it. The additional things we learn we put to use, and our efficiency increases each year, as we grow with the software.

    Pros

    - Easy to use - Comes with pre-designed reports that are similar to what we already used - Report creator allows me to custom design report templates - Auto replenishment function allows me to create pick list for warehouse in minutes - Very convenient to find historical data - Very simple to create/receive purchase orders

    Cons

    - Like anything else you have to spend time with it to become proficient - Creating custom reports takes a little bit of time to figure out - Learning how to use auto replenishment takes time to understand

    Cegid Retail FAQs and common questions

    Cegid Retail has the following pricing plans:
    Pricing model: Subscription


    Cegid Retail has the following typical customers:
    Large Enterprises, Mid Size Business, Small Business


    Cegid Retail supports the following languages:
    Portuguese, Spanish, French, English, Russian, Italian


    Yes, Cegid Retail has an API available for use.


    Cegid Retail offers the following support options:
    Phone Support, Email/Help Desk, Chat, 24/7 (Live rep)

    Related categories