Bpm’online CRM software delivers end-to-end processes to manage a complete customer journey – from lead to order, and to ongoing account maintenance.
Bpm’online recognized in Gartner 2016 Magic Quadrant for the CRM Customer Engagement Center, as well listed in Five Categories of The Gartner CRM Vendor Guide 2016 (SFA, Partner Relationship Management… read more, Inside Sales and Customer Service Software).
Bpm’online sales is a cloud CRM that drives efficient sales processes and enables to take control over a complete customer journey - from lead generation to repeat sales. Employ out-of-the-box reference processes to manage the entire sales cycle! read more
Bpm'online service desk is a web-based IT service management application that is fully compliant with the ITIL recommendations. The solution is designed to automate service processes, streamline the work of IT department and achieve the key objectives of customer service. read more
Serena Business Manager (SBM) is an IT Process Automation platform that enables easy creation of process-based applications for human and system work management. A flexible and adaptable platform that features unmatched built-in reporting and auditing capability for increased visibility and transparency; is easy to use and adopt among users and stak… read moreeholders ensuring compliance and governance.
SBM provides a channel agnostic approach to work and task management connecting people, processes and systems offering enterprise class flexible work management with complete visibility and built-in traceability.
SBM ships with a number of pre-configured process templates for common vertical lines of business and IT work management processes, and is also the foundation for Serena's market leading Release Manager and Service Manager solutions.