Quadrant for the CRM Customer Engagement Center, as well listed in Five Categories of The Gartner CRM Vendor Guide 2016 (SFA, Partner Relationship Management, Inside Sales and Customer Service Software).
Bpm’online sales is a cloud CRM that drives efficient sales processes and enables to take control over a complete customer… read more journey - from lead generation to repeat sales. Employ out-of-the-box reference processes to manage the entire sales cycle!
Experience the new level of agility with mobile version of award-winning bpm'online CRM. With bpm'online mobile CRM… read more access to the vital data is made simple anywhere to boost your sales performance.
Bpm'online service desk is a web-based IT service management application that is fully compliant with the ITIL recommendations… read more. The solution is designed to automate service processes, streamline the work of IT department and achieve the key objectives of customer service.
Serena Business Manager (SBM) is an IT Process Automation platform that enables easy creation of process-based applications… read more for human and system work management. A flexible and adaptable platform that features unmatched built-in reporting and auditing capability for increased visibility and transparency; is easy to use and adopt among users and stakeholders ensuring compliance and governance.
SBM provides a channel agnostic approach to work and task management connecting people, processes and systems offering enterprise class flexible work management with complete visibility and built-in traceability.
SBM ships with a number of pre-configured process templates for common vertical lines of business and IT work management processes, and is also the foundation for Serena's market leading Release Manager and Service Manager solutions.