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TenFold Reviews
Rating criteria
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.08/10
Pros and cons
Easy to use, logging calls and runs reports quickly, loves the dashboards functionality; great ongoing support from Tenfold. Overall great experience.
Excellent pre-built reporting/dashboards, seamless integration and great ongoing support from Tenfold. Sales reps love how easy it is to leave call notes, and they utilize the click-to-dial.
It's easy of use, user friendly interface, and it's incredible customer support. With the ability to use special commands, Tenfold is an awesome call capture system.
Sometimes it screws up and double counts inbound calls which can be confusing and a little misleading.
Unable to recover data if connection to phone system is interrupted. Occasional issues with call timer, less than once a month.
Bugs and at times the program being down which slows down production. From my perspective as employee of Wayfair it works well but there are times it can be frustrating.