CallTools Features

CallTools

All-in-one predictive dialer & inbound call center solution

4.8/5 (84 reviews)

Competitor Feature Comparison

360 Degree Feedback
AB Testing
API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Management
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Answering Machine Detection
Assessment Management
Auto-Dialer
Automatic Call Distribution
Automatic Lead Distribution
Blended Call Center
CRM
Calendar Management
Calendar Sync
Call Center Management
Call Disposition
Call List Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Scripting
Call Tracking
Call Transfer
Caller ID
Campaign Management
Campaign Planning
Chat/Messaging
Computer Telephony Integration
Contact Management
Customer Database
Dashboard
Data Import/Export
Data Management
Data Mapping
Drip Campaigns
FCC Compliance
FTC Compliance
Help Desk Management
Hotkeys
IVR / Voice Recognition
Inbound Call Center
Knowledge Base Management
Lead Capture
Lead Distribution
Lead Management
Lead Qualification
List Management
Live Chat
Local Caller ID
Manual Dialer
Monitoring
Multiple Parties
Multiple User Accounts
Outbound Call Center
Performance Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Quality Control
Queue Management
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-Time Chat
Reporting & Statistics
Reporting/Analytics
SIP Trunking
Sales Automation
Telemarketing Management
Third Party Integrations
Unified Communications
Video Support
Visual Analytics
VoIP
VoIP Connection
Voice Mail
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360 Degree Feedback
AB Testing
API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Management
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Answering Machine Detection
Assessment Management
Auto-Dialer
Automatic Call Distribution
Automatic Lead Distribution
Blended Call Center
CRM
Calendar Management
Calendar Sync
Call Center Management
Call Disposition
Call List Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Scripting
Call Tracking
Call Transfer
Caller ID
Campaign Management
Campaign Planning
Chat/Messaging
Computer Telephony Integration
Contact Management
Customer Database
Dashboard
Data Import/Export
Data Management
Data Mapping
Drip Campaigns
FCC Compliance
FTC Compliance
Help Desk Management
Hotkeys
IVR / Voice Recognition
Inbound Call Center
Knowledge Base Management
Lead Capture
Lead Distribution
Lead Management
Lead Qualification
List Management
Live Chat
Local Caller ID
Manual Dialer
Monitoring
Multiple Parties
Multiple User Accounts
Outbound Call Center
Performance Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Quality Control
Queue Management
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-Time Chat
Reporting & Statistics
Reporting/Analytics
SIP Trunking
Sales Automation
Telemarketing Management
Third Party Integrations
Unified Communications
Video Support
Visual Analytics
VoIP
VoIP Connection
Voice Mail
Learn moreCompare App
360 Degree Feedback
AB Testing
API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Management
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Answering Machine Detection
Assessment Management
Auto-Dialer
Automatic Call Distribution
Automatic Lead Distribution
Blended Call Center
CRM
Calendar Management
Calendar Sync
Call Center Management
Call Disposition
Call List Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Scripting
Call Tracking
Call Transfer
Caller ID
Campaign Management
Campaign Planning
Chat/Messaging
Computer Telephony Integration
Contact Management
Customer Database
Dashboard
Data Import/Export
Data Management
Data Mapping
Drip Campaigns
FCC Compliance
FTC Compliance
Help Desk Management
Hotkeys
IVR / Voice Recognition
Inbound Call Center
Knowledge Base Management
Lead Capture
Lead Distribution
Lead Management
Lead Qualification
List Management
Live Chat
Local Caller ID
Manual Dialer
Monitoring
Multiple Parties
Multiple User Accounts
Outbound Call Center
Performance Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Quality Control
Queue Management
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-Time Chat
Reporting & Statistics
Reporting/Analytics
SIP Trunking
Sales Automation
Telemarketing Management
Third Party Integrations
Unified Communications
Video Support
Visual Analytics
VoIP
VoIP Connection
Voice Mail
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CallTools Feature Reviews

25 reviewers had the following to say about CallTools's features:

James Z.

Don't Get Much Better Than This

2017-02-05

It has a very responsible reporting capabilities to real time action.

Pros

Time saving and packed with information and UI is simple.

Cons

A better management when using slow Internet connection.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering CallTools

It makes my business run smoothly. It is very versatile and the analytics is clear.

Source: Capterra
Helpful?   Yes   No

Response from CallTools


James,

Thank you for taking the time to leave a review! We're grateful you have been with us for so long and we value your business. Unfortunately, running CallTools on a slow Internet connection usually proves difficult due to the size of the system and its being cloud-based. However, we're glad to hear you enjoy the feature-packed system we've built. The client information pop ups help keep everything organized so you aren't asking your clients questions over again.

Please don't hesitate to let us know if there is anything else we can help you with.

Your CallTools.com Team

Read more
Ryan H.

Fantastic system that i highly recommend

2017-07-17

Pros

Easy to use management interface.

Cons

Perhaps the only challenge as an organization we had was CRM as we wanted to ad a couple of data columns that we could not.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CallTools


Hello Ryan! Thank you for taking some time to review how CallTools.com has helped escalate your business. In regards to adding data columns, we have a feature called Custom Fields that allows you to add in custom data columns to your CRM. Our Customer Support team will reach out to help you set up this integral feature! Thank you again. - Your CallTools.com Team

Read more
Alex F.

Great platforms elevated requirements.

2020-08-29

They did not resolve an issue that I had with my agents, they could not use the CRMs dialer within the website and we had to download an external software for them to be able to take and receive calls.

Pros

The ease of use and CRM are very well built and have a ton of options that you can customize depending on what you want for your company.

Cons

Also they don't have mobile apps to access the CRM, so you're stuck with a website use only and it does not work cross-platform (linux-ChromeOS devices).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
Chosen B.

Very easy to work with and a wonderful user interface.

2017-12-12

Pros

We also liked how easy it was to setup inbound queues and campaigns.

Cons

The reporting section could be a little more robust but it does it's job.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from CallTools


Thank you for taking the time to leave a review! We're glad to hear you had a smooth time teaching agents how to use the platform; we designed the platform for a streamlined agent experience. We appreciate your suggestions and will use them to continue improving our contact center solution. If there is anything else we can help with please don't hesitate to reach out! - Your CallTools.com Team

Read more
Nikolai L.

Great AutoDial and Management Oversight ability

2017-10-19

The ability to have better management oversight and for team to make more calls.

Pros

In addition, for managers it's great because it is easy to review and listen to recordings.

Cons

The follow-ups need to be closely coordinated with your CRM like Salesforce to make this part effective.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from CallTools


Nikolai, thank you for taking a moment to write a review! We're glad you found the suite of manager features helpful; between call recordings, Live Agent Monitoring, and Real Time Reporting, CallTools.com provides detailed insight on agent performance. Please reach out if there is anything we can help you with! - Your CallTools.com Team

Read more
Imelda C.

VOIP for Start up Business

2018-12-19

Pros

Cheap web based VOIP for lead calling and customer management.

Cons

This is not ideal for large campaigns where many agents are logged in.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Adam H.

The best available CRM system on the market

2018-09-16

They are the best CRM for the money out there.

Pros

The reports you can generate from the calling activity. The very fast and knowledgeable customer service.

Cons

Nothing to complain about. Everything was as expected.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
David M.

CallTools Simplifies Your Company's Growth

2019-09-18

We recommend CallTools to all companies, not only StartUps when in need of CRM and Contact Management Integration capabilities.

Pros

The seamless integration with third-party software.

Cons

None that I can think of at this time but I'm sure there's always room for improvement as with anything so well done as this.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jeffrey R.

Everyone I speak with is there to help!

2017-02-11

Not only does the software give us the ability to make 10X the calls we were making, but the tight integration with our existing lead management system makes it a compeditive advantage.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CallTools


Jeffrey,

Thank you for your review! Using a predictive dialer in your contact center maximizes the amount of calls your agents can take. We help you push the competitive edge in your industry with top-of-the-line tools and features that gear you for success. We're glad to hear that James has been an integral part of the process. He's great!

Please don't hesitate to let us know if there's anything else we can help you with!

Your CallTools.com Team

Read more
Justin N.

Call Tools Call Center Software review

2018-10-30

Pros

The software integrates with 3rd party CRMS. The software is very easy to learn meaning the most entry level user can learn the software very quickly.

Cons

The cost of the software for a smaller sized business can be a bit of an investment up front. The hours for technical support isn't 24 hours a day when a lot of call centers are open 24 hours a day. Its web based meaning if the call quality depends on the companies internet connection. I'd like to see lower fees per user/agent in future pricing. You have to have a minimum number of seats/agents so far smaller companies this can be a hassle. I'd like to see a better tutorial for first time users.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Joseph G.

Very Robust Call Center Software. We Tried Lots of Call Center Platforms, and CallTools Won!

2020-11-08

Overall, we love it and we will never shop again for alternative software because we are happy with the software, and we are happy with customer support, and our agents are happy that they have an easy to use yet robust calling platform to use daily.

Pros

Another thing I will mention is it is loaded with features that allow us to easily customize every single campaign, and lead management is just a simple download and upload away.

Cons

You must put some time in learning the backend of actually setting everything up. They do have great tutorial videos, and technical support will help you every step of the way, but there is a learning curve. So, not sure if it is a con, but that is the only thing I can think that I could write here.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Maria Lenin L.

Web based VOIP -Easy Setup, Requirement, and Implementation

2018-08-17

Pros

It is a web based tool and agents can log in with a username and password.

Cons

Reports are basic metrics. You can not customize the fields o be able o address certain goals or objectives of a campaign.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Jake L.

Awesome experience, great support

2018-02-01

Pros

Affordability over competition, very easy to use from the management side and the agent side too....

Cons

The ability to chat individually and as a team so that we could eliminate another program like slack

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from CallTools


Hi Jake! Thank you for taking a moment to review your experience with the CallTools contact center platform. We work hard to maintain an intuitive experience while using our extensive software. We're happy to hear you benefit from the in-depth, individual support from our incredible Customer Support team, too! Please don't hesitate to let us know if there is anything else we can help you with. - Your CallTools.com Team

Read more
Mike G.

One of the better call center tools out there.

2017-11-16

Pros

I like how easy it us to load lead data into the system and to get it configured to use.

Cons

I feel that there could be better notifications around when lead data is diminishing so we can get ahead of it so we don't have any down time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from CallTools


Hi Mike! Thank you for taking a moment to review your experience with CallTools. We're glad you found the upload process to be simple and seamless! We're always working to make the software more helpful for our users. Please let us know if there's anything else we can do! - Your CallTools.com Team

Read more
Michael K.

Really easy to implement predictive dialer platform, we had reps logged in and dialing very quickly.

2017-12-12

Much higher agent productivity metrics.

Pros

The built-in real time dashboards to monitor both campaign and individual rep performance are awesome right out of the box.

Cons

We have not had any problems to list as a con. However, it would be nice to have a concurrent user licensing option since not all of our reps are always on the system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CallTools


Hi Michael! Thank you for using your time to leave a review of our platform. Our real-time monitoring and reporting keeps you on top of agent productivity, ensuring that you get the most out of each of your employees. Please let us know if there is anything we can help you with while you use the platform! - Your CallTools.com Team

Read more
Liz K.

Amazing product

2019-10-29

Pros

Great price, high quality phone calls, call recording, easy to use.

Cons

there could be more filter options when sorting through contacts and dispositions

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Iliana D.

Great Call Center Dialer Solution

2018-10-19

This tools helps us setup appointments for our sales team to pitch our services.

Pros

Great Solution, Integrates with most CRM tools and helps churn out calls with a predictive dialer.

Cons

Nothing really, web based dialers are the best tools around to fill in any sales funnel.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Armando S.

Great for Speed dialing purposes

2018-04-18

Pros

You make sure that no contacts are skipped and your team is busy taking as much advantage as possible of your leads

Cons

Leads cannot be assigned to a specific user when being imported, you have to manually assign them after imported

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Anderson C.

Great for speed dialing

2018-11-21

Pros

Great to call masive customers at once, and campaings can be assigned to my eployees to make sure they get as productive as possible.

Cons

Some times get stuck when many lead are assigned.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Matt H.

Best business decision I've ever made!

2018-03-02

Helps us make more money

Pros

The reps and tech support are second to none and always one call away. The dashboard, reports, and ease of uploading data are unbelievably user friendly (this was one of my biggest problems with five9).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
John L.

Best Predictive dialer

2017-02-03

Easy to use. Sales rep and support team are there to make sure you're happy.

Pros

Easy to setup

Cons

Wish that the crm as better

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering CallTools

n/a

Source: Capterra
Helpful?   Yes   No

Response from CallTools


Jon,

Thank you for taking the time to leave a review! We're proud of the work our team puts forward on a daily basis to provide our customers with the best service available. We're glad to hear they have helped create a painless setup for you on our dialer!

Please don't hesitate to let us know if there's anything else we can help you with!

Your CallTools.com Team

Read more
Mark F.

Call Tools Platform

2017-01-19

I am now up to 6 stations and have been real happy with their platform and overall performance. Predicative dialers can be tricky especially if you are using systems not located in the US, which I highly recommend you avoid.

Pros

It sure keeps your sales guys on the phone and off the internet.

Cons

There wasn't anything i disliked, but you really need to take the time to understand the power of the system. There is a lot of features and functionality in the system and the more you take the time to understand everything and how it works, the more you recognize how well the platform is put together

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering CallTools

Spend some good time learning the platform and don't be afraid to call their customer service. They are really helpful if you have any questions or problems.

Source: Capterra
Helpful?   Yes   No

Response from CallTools


Mark,

Thank you for your detailed review! We understand our platform has a lot to offer which may appear overwhelming, but we're glad you contacted our incredible Customer Support team to help you understand and utilize the tools available.We are available during all our business hours to assist you with any troubles you're experiencing with the system. Just as you experienced, when you invest time into learning how to operate the dialer, the results return tenfold.

Please don't hesitate to contact us if you need any further assistance!

Your CallTools.com Team

Read more
Oscar V.

This dialer is very easy to use! The way you can switch from campaign to campaign with just a click.

2017-10-02

It saved me a lot of time because its easy to use.

Pros

I like how I can easily switch from campaign to campaign without exiting my dialer page.

Cons

The only thing that I do not like about the software is that it works best without wifi and better with hard wire.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CallTools


Hi Oscar!

Thank you for taking the time to leave a review! The ability to consolidate each of your campaigns on a single platform keeps your outbound dialing as simple as possible. Although it would be convenient to run CallTools.com from a Wi-Fi connection, it is difficult to power such a feature-packed software without a hardwired connection. But we're glad that those features are saving you valuable time throughout the day!

- Your CallTools.com Team

Read more
Roger B.

Great features & excellent customer support from my account rep James Saif.

2018-07-12

Pros

The software is easy to use.

Cons

I would like to see an easier process to recycle our existing campaigns and lower fees per user/seats.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jeff P.

Call Tools used his product to follow up with me for years before I decided to buy.

2018-05-02

Pros

Easy to use, great support, super functional. The CRM component is good and they have a Big Purple Dot integration which is good for us.

Cons

Having to buy 3 licenses, but, we are using all three so not too bad. It is a little slower than dialers that we have used, but I do not think we are maxing out the speed, still playing with it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more