CallTools Features List

CallTools Reviews

CallTools

All-in-one predictive dialer & inbound call center solution

4.81/5 (54 reviews)
267

CallTools Feature Summary

  • Live chat
  • Enhanced voicemail detection
  • Workforce management
  • Quality management
  • Campaign management
  • Outbound call center
  • Call logging
  • Progressive dialer
  • Manual dialer
  • Inbound call center
  • Blended call center
  • Virtual call center
  • Premise-based call center
  • Live agent monitoring
  • Skill based routing
  • Call recording
  • List management
  • In-depth reporting & analytics
  • Answering machine detection
  • Third party software integrations
  • Basic CRM software built-in
  • Manager account and dashboard
  • Interactive Voice Response (IVR)

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CRM Integration (82 other apps)
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Customizable Templates (30 other apps)
Data Import/Export (29 other apps)
Email Integration (35 other apps)
Forecasting (27 other apps)
Lead Capture (28 other apps)
Monitoring (36 other apps)
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Real Time Data (37 other apps)
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Third Party Integration (45 other apps)

Competitor Feature Comparison

CallTools Feature Reviews

25 reviewers had the following to say about CallTools's features:

Mark Flanagan

Call Tools Platform

2017-01-19

I am now up to 6 stations and have been real happy with their platform and overall performance.

Pros

It sure keeps your sales guys on the phone and off the internet.

Cons

There is a lot of features and functionality in the system and the more you take the time to understand everything and how it works, the more you recognize how well the platform is put together

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering CallTools

Spend some good time learning the platform and don't be afraid to call their customer service. They are really helpful if you have any questions or problems.

Source: Capterra
Helpful?   Yes   No

Response from CallTools


Mark,

Thank you for your detailed review! We understand our platform has a lot to offer which may appear overwhelming, but we're glad you contacted our incredible Customer Support team to help you understand and utilize the tools available.We are available during all our business hours to assist you with any troubles you're experiencing with the system. Just as you experienced, when you invest time into learning how to operate the dialer, the results return tenfold.

Please don't hesitate to contact us if you need any further assistance!

Your CallTools.com Team

Read more
Ryan Howard

Fantastic system that i highly recommend

2017-07-17

Pros

Great sound quality. Customizable. Great features.

Cons

Perhaps the only challenge as an organization we had was CRM as we wanted to ad a couple of data columns that we could not.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CallTools


Hello Ryan! Thank you for taking some time to review how CallTools.com has helped escalate your business. In regards to adding data columns, we have a feature called Custom Fields that allows you to add in custom data columns to your CRM. Our Customer Support team will reach out to help you set up this integral feature! Thank you again. - Your CallTools.com Team

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James Zhi

Don't Get Much Better Than This

2017-02-05

It has a very responsible reporting capabilities to real time action.

Pros

Time saving and packed with information and UI is simple.

Cons

A better management when using slow Internet connection.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering CallTools

It makes my business run smoothly. It is very versatile and the analytics is clear.

Source: Capterra
Helpful?   Yes   No

Response from CallTools


James,

Thank you for taking the time to leave a review! We're grateful you have been with us for so long and we value your business. Unfortunately, running CallTools on a slow Internet connection usually proves difficult due to the size of the system and its being cloud-based. However, we're glad to hear you enjoy the feature-packed system we've built. The client information pop ups help keep everything organized so you aren't asking your clients questions over again.

Please don't hesitate to let us know if there is anything else we can help you with.

Your CallTools.com Team

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Mike Giudice

One of the better call center tools out there.

2017-11-16

Pros

I like how easy it us to load lead data into the system and to get it configured to use.

Cons

I feel that there could be better notifications around when lead data is diminishing so we can get ahead of it so we don't have any down time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from CallTools


Hi Mike! Thank you for taking a moment to review your experience with CallTools. We're glad you found the upload process to be simple and seamless! We're always working to make the software more helpful for our users. Please let us know if there's anything else we can do! - Your CallTools.com Team

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John LoSacco

Best Predictive dialer

2017-02-03

Easy to use. Sales rep and support team are there to make sure you're happy.

Pros

Easy to setup

Cons

Wish that the crm as better

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering CallTools

n/a

Source: Capterra
Helpful?   Yes   No

Response from CallTools


Jon,

Thank you for taking the time to leave a review! We're proud of the work our team puts forward on a daily basis to provide our customers with the best service available. We're glad to hear they have helped create a painless setup for you on our dialer!

Please don't hesitate to let us know if there's anything else we can help you with!

Your CallTools.com Team

Read more
jay whitmore

17 YEARS IN THE BIZ, HANDS DOWN BETTER THAN FIVE9 AND NOBLES

2017-03-07

shots out to the whole team and my account manager chase

Pros

EVERYTHING, THE WHOLE FUNCTION, AND DETAIL IS TAILORED FOR SALES PEOPLE THAT DONT CARE TO BE annoyed with lag time, dumb pop ups and advertisement!!

Cons

COULD BE A LITTLE LESS EXPENSIVE,BUT YOU GET WHAT YOU PAY FOR,unlimited calling would b a big bonus feature for those who have huge talk time!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Jeff Phillips

Call Tools used his product to follow up with me for years before I decided to buy.

2018-05-02

Pros

The CRM component is good and they have a Big Purple Dot integration which is good for us.

Cons

Having to buy 3 licenses, but, we are using all three so not too bad. It is a little slower than dialers that we have used, but I do not think we are maxing out the speed, still playing with it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael Koch

Really easy to implement predictive dialer platform, we had reps logged in and dialing very quickly.

2017-12-12

Significant increase in achieving live answers with our existing customers. Much higher agent productivity metrics.

Pros

The built-in real time dashboards to monitor both campaign and individual rep performance are awesome right out of the box.

Cons

We have not had any problems to list as a con. However, it would be nice to have a concurrent user licensing option since not all of our reps are always on the system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CallTools


Hi Michael! Thank you for using your time to leave a review of our platform. Our real-time monitoring and reporting keeps you on top of agent productivity, ensuring that you get the most out of each of your employees. Please let us know if there is anything we can help you with while you use the platform! - Your CallTools.com Team

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Matt Hil

Best business decision I've ever made!

2018-03-02

Helps us make more money

Pros

The reps and tech support are second to none and always one call away. The dashboard, reports, and ease of uploading data are unbelievably user friendly (this was one of my biggest problems with five9).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Josiah Veteto

simple and easy to use dialer.

2017-08-05

sales

Pros

simple and easy to use dialer. predictive dialing was fast and responsive, voicemail drop worked amazingly. someone that has no past with predictive dialers could use this.

Cons

nothing at all whatsoever was wrong with this dialer. it worked perfectly and was simple to use and understand

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from CallTools


Josiah, thank you for your review! We always appreciate it when someone takes a moment of their time to do so. We're thrilled to hear the voicemail drop was especially helpful for you! It's a convenient feature that makes your dialing even quicker while increasing response rates. Let us know if there is any other way we can help! - Your CallTools.com Team

Read more
Jeffrey Ram

Everyone I speak with is there to help!

2017-02-11

Not only does the software give us the ability to make 10X the calls we were making, but the tight integration with our existing lead management system makes it a compeditive advantage.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CallTools


Jeffrey,

Thank you for your review! Using a predictive dialer in your contact center maximizes the amount of calls your agents can take. We help you push the competitive edge in your industry with top-of-the-line tools and features that gear you for success. We're glad to hear that James has been an integral part of the process. He's great!

Please don't hesitate to let us know if there's anything else we can help you with!

Your CallTools.com Team

Read more
Jordan Abele

Great Product, Great People

2017-02-09

They even created some custom analytics for us.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from CallTools


Jordan,

Thank you for your review! We're proud to offer a software that includes all features without hiding some behind additional costs. Our customer support team is like no other; always available during business hours and ready to assist.

Please let us know if there is any other way we can help you!

Your CallTools.com Team

Read more
Chosen Bateman

Very easy to work with and a wonderful user interface.

2017-12-12

Pros

We liked how easy it was to use will very little agent training required.

Cons

The reporting section could be a little more robust but it does it's job.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from CallTools


Thank you for taking the time to leave a review! We're glad to hear you had a smooth time teaching agents how to use the platform; we designed the platform for a streamlined agent experience. We appreciate your suggestions and will use them to continue improving our contact center solution. If there is anything else we can help with please don't hesitate to reach out! - Your CallTools.com Team

Read more
Dinesh Nagabhushan

Amazing Service and Ease of Use

2017-02-11

Love their sales team as well!!

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from CallTools


Dinesh,

Thank you for taking the time to leave a review! We agree; our customer support and sales teams are incredible. We pride ourselves on being patient, helpful, and making things easy to understand. Our customer support sets us apart and above and our sales team is eager and excited to get you started!

Let us know if you are in need of any assistance!

Your CallTools.com Team

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Armando Sandoval Pardo

Great for Speed dialing purposes

2018-04-18

Pros

You make sure that no contacts are skipped and your team is busy taking as much advantage as possible of your leads

Cons

Leads cannot be assigned to a specific user when being imported, you have to manually assign them after imported

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Amus Stevens

Flawless

2017-07-21

Increase my dials, save time and

Pros

I can customize the software to simulate my current CRM so data exchange is seamless between programs.

Cons

I do not have a con that I can offer yet. Using the software did arise some new questions but these were answered by staff support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CallTools


Amus, we appreciate you taking the time to write a review! Transferring client information from our built-in CRM to your third-party CRM is as quick as the click of a button. We're glad we could help answer your questions and are available should you need any additional assistance! - Your CallTools.com Team

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Nikolai Lindsay

Great AutoDial and Management Oversight ability

2017-10-19

The ability to have better management oversight and for team to make more calls.

Pros

In addition, for managers it's great because it is easy to review and listen to recordings.

Cons

The follow-ups need to be closely coordinated with your CRM like Salesforce to make this part effective.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from CallTools


Nikolai, thank you for taking a moment to write a review! We're glad you found the suite of manager features helpful; between call recordings, Live Agent Monitoring, and Real Time Reporting, CallTools.com provides detailed insight on agent performance. Please reach out if there is anything we can help you with! - Your CallTools.com Team

Read more
Mark Ostaszewski

Lots of functionality. Very easy to use and helpful customer service.

2017-12-05

Could use some more features for inbound traffic, but great value at their price point. Great system!

Pros

It performed exactly how we needed it to for our business. Our sales and customer service rep was awesome.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from CallTools


Thank you for taking a moment to leave a review, Mark! We're glad you found our software user friendly; that is what we aim for. Built by business owners, for business owners. Our sales and support teams are always available to help with any questions or concerns you might have! Please let us know if there is anything else we can help you with. - Your CallTools.com Team

Read more
Barb Sederquist

Easy to use, easy set up, proficent

2017-06-07

Great for outbound calling cambaigns!

Pros

Was able to save time by automatically continually dialing numbers, didnt have to wait, or have down time.

Cons

Wasn't able to have as much control of calls as I would like, but was good if you have many CSR who try to avoid calls.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from CallTools


Hi Barb!

Thank you for taking the time to leave a review.

We're happy you found the speed and precision of our predictive dialer helpful for your team! Eliminating agent downtime increases calling ratios and keeps your employees on-task throughout the day.

We're glad to have you as a part of the CallTools.com family. If there's anything we can help with, please don't hesitate to contact customer support!

Your CallTools.com Team

Read more
Steve McCollum

After trying other Predictive Dialer platforms we have found Call Tools is the absolute best.

2018-06-08

Pros

Third, the program has worked flawlessly and at anytime during the work day we can listen in on real-time calls being made as well as listen to all the recorded calls after the fact.

Cons

So we have only good things to say about Call Tools.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Alan Munson

Very good service.

2018-05-08

Pros

The ease of use and the support that Call Tools has is really good. The dashboard for the admin is also very nice.

Cons

You have to have a minimum of seats. You do not have the ability to look at individual numbers called (or I wasn't shown)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Colin Walsh

Excellent Customer Support

2017-03-09

The portal is easy to use and has a wide set of call center functionality

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from CallTools


Colin,

Thank you for your review! Custom integrations are one of the greatest offers on our platform. We're here to help you grow your business in any way possible. We're glad to hear customer support was so helpful in getting it implemented for you after our engineers wrote it!

Please let us know if there is anything else I can help you with!

Your CallTools.com Team

Read more
Jeff Mosley

Overall a good product.

2017-01-20

Their system requires your leads to be loaded into the CRM from which you make the call lists.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from CallTools


Jeff,

Thank you for taking the time to leave a review! We¿re sorry to hear that the inability to dial duplicates has caused issues for your company. We keep it as a default setting to help our customers remain in compliance while dialing. This does not work for everyone but we have found it to be the best option.

Please let us know if there¿s anything else we can help you with!

Your CallTools.com Team

Read more
Josh Levan

Great Service! John M. at Call Tools made sure any question or problem(Which was rare) that I had wa

2017-08-03

Doubled in Revenue

Pros

Seamless Dialer, very easy transfer process, calls were very quick and allowed the agents to make up to 400 calls a day

Cons

The small screens within the dialer throws people off sometimes. The CRM system is a bit confusing at times

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CallTools


Josh, thank you for taking a moment of your time to leave us a review! We're thrilled to hear you doubled your revenue with our predictive dialer! We offer the ability to integrate with almost any third-party CRM so you can push contact information from our CRM into your pre-existing program. Please don't hesitate to let us know if there is any way we can help you continue to excel! - Your CallTools.com Team

Read more
Jason Moch

Customer Service

2017-02-01

I have to say the product is great, but more importantly the people, specifically my AE. He is a true professional. He was so helpful, prompt in his responses, quick to resolve any problem. he exemplifies the true meaning of customer service

Pros

Easy functionality

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CallTools


Jason,

We're glad to hear that James has been so helpful in handling your experience with CallTools.com! We hope you feel the same about each representative you get in touch with. If you ever find yourself needing any assistance with the software, our Technical Support team is just as dedicated as our Sales team.

If there is anything else we can do to help you scale your business, please let us know! Growing your company with you is one of our top priorities.

Your CallTools.com Team

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