CallTools Features

CallTools

All-in-one predictive dialer & inbound call center solution

4.79/5 (78 reviews)

CallTools Feature Summary

  • Live chat
  • Enhanced voicemail detection
  • Workforce management
  • Quality management
  • Campaign management
  • Outbound call center
  • Call logging
  • Progressive dialer
  • Manual dialer
  • Inbound call center
  • Blended call center
  • Virtual call center
  • Premise-based call center
  • Live agent monitoring
  • Skill based routing
  • Call recording
  • List management
  • In-depth reporting & analytics
  • Answering machine detection
  • Third party software integrations
  • Basic CRM software built-in
  • Manager account and dashboard
  • Interactive Voice Response (IVR)
  • Marketing Automation
  • data

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Competitor Feature Comparison

CallTools Feature Reviews

25 reviewers had the following to say about CallTools's features:

Iliana Dimas de Bell

Great Call Center Dialer Solution

2018-10-19

This tools helps us setup appointments for our sales team to pitch our services.

Pros

Great Solution, Integrates with most CRM tools and helps churn out calls with a predictive dialer.

Cons

Nothing really, web based dialers are the best tools around to fill in any sales funnel.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ryan Howard

Fantastic system that i highly recommend

2017-07-17

Pros

Great sound quality. Customizable. Great features.

Cons

Perhaps the only challenge as an organization we had was CRM as we wanted to ad a couple of data columns that we could not.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CallTools


Hello Ryan! Thank you for taking some time to review how CallTools.com has helped escalate your business. In regards to adding data columns, we have a feature called Custom Fields that allows you to add in custom data columns to your CRM. Our Customer Support team will reach out to help you set up this integral feature! Thank you again. - Your CallTools.com Team

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James Zhi

Don't Get Much Better Than This

2017-02-05

It has a very responsible reporting capabilities to real time action.

Pros

Time saving and packed with information and UI is simple.

Cons

A better management when using slow Internet connection.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering CallTools

It makes my business run smoothly. It is very versatile and the analytics is clear.

Source: Capterra
Helpful?   Yes   No

Response from CallTools


James,

Thank you for taking the time to leave a review! We're grateful you have been with us for so long and we value your business. Unfortunately, running CallTools on a slow Internet connection usually proves difficult due to the size of the system and its being cloud-based. However, we're glad to hear you enjoy the feature-packed system we've built. The client information pop ups help keep everything organized so you aren't asking your clients questions over again.

Please don't hesitate to let us know if there is anything else we can help you with.

Your CallTools.com Team

Read more
Adam Holmes

The best available CRM system on the market

2018-09-16

They are the best CRM for the money out there.

Pros

The reports you can generate from the calling activity. The very fast and knowledgeable customer service.

Cons

Nothing to complain about. Everything was as expected.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mark Flanagan

Call Tools Platform

2017-01-19

I use their CRM as well, although you can integrate to wide number of CRM platforms on the market as I understand.

Pros

It sure keeps your sales guys on the phone and off the internet.

Cons

There is a lot of features and functionality in the system and the more you take the time to understand everything and how it works, the more you recognize how well the platform is put together

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering CallTools

Spend some good time learning the platform and don't be afraid to call their customer service. They are really helpful if you have any questions or problems.

Source: Capterra
Helpful?   Yes   No

Response from CallTools


Mark,

Thank you for your detailed review! We understand our platform has a lot to offer which may appear overwhelming, but we're glad you contacted our incredible Customer Support team to help you understand and utilize the tools available.We are available during all our business hours to assist you with any troubles you're experiencing with the system. Just as you experienced, when you invest time into learning how to operate the dialer, the results return tenfold.

Please don't hesitate to contact us if you need any further assistance!

Your CallTools.com Team

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David Macias

CallTools Simplifies Your Company's Growth

2019-09-18

We recommend CallTools to all companies, not only StartUps when in need of CRM and Contact Management Integration capabilities.

Pros

The seamless integration with third-party software.

Cons

None that I can think of at this time but I'm sure there's always room for improvement as with anything so well done as this.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Justin Nguyen

Call Tools Call Center Software review

2018-10-30

Pros

The software integrates with 3rd party CRMS. The software is very easy to learn meaning the most entry level user can learn the software very quickly.

Cons

I'd like to see a better tutorial for first time users.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Mike Giudice

One of the better call center tools out there.

2017-11-16

Pros

I like how easy it us to load lead data into the system and to get it configured to use.

Cons

I feel that there could be better notifications around when lead data is diminishing so we can get ahead of it so we don't have any down time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from CallTools


Hi Mike! Thank you for taking a moment to review your experience with CallTools. We're glad you found the upload process to be simple and seamless! We're always working to make the software more helpful for our users. Please let us know if there's anything else we can do! - Your CallTools.com Team

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Maria Lenin Laus

Web based VOIP -Easy Setup, Requirement, and Implementation

2018-08-17

Pros

Can see agents logged in and call status on a real time basis.

Cons

Errors in availability mode and not receiving calls can be observed but can be addressed or solved by logging in and out. Lead status tracking and prioritization could be difficult and still need manual taking notes in excel for sales or potential leads information.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Jeffrey Ram

Everyone I speak with is there to help!

2017-02-11

Not only does the software give us the ability to make 10X the calls we were making, but the tight integration with our existing lead management system makes it a compeditive advantage.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CallTools


Jeffrey,

Thank you for your review! Using a predictive dialer in your contact center maximizes the amount of calls your agents can take. We help you push the competitive edge in your industry with top-of-the-line tools and features that gear you for success. We're glad to hear that James has been an integral part of the process. He's great!

Please don't hesitate to let us know if there's anything else we can help you with!

Your CallTools.com Team

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John LoSacco

Best Predictive dialer

2017-02-03

Easy to use. Sales rep and support team are there to make sure you're happy.

Pros

Easy to setup

Cons

Wish that the crm as better

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering CallTools

n/a

Source: Capterra
Helpful?   Yes   No

Response from CallTools


Jon,

Thank you for taking the time to leave a review! We're proud of the work our team puts forward on a daily basis to provide our customers with the best service available. We're glad to hear they have helped create a painless setup for you on our dialer!

Please don't hesitate to let us know if there's anything else we can help you with!

Your CallTools.com Team

Read more
jay whitmore

17 YEARS IN THE BIZ, HANDS DOWN BETTER THAN FIVE9 AND NOBLES

2017-03-07

shots out to the whole team and my account manager chase

Pros

EVERYTHING, THE WHOLE FUNCTION, AND DETAIL IS TAILORED FOR SALES PEOPLE THAT DONT CARE TO BE annoyed with lag time, dumb pop ups and advertisement!!

Cons

COULD BE A LITTLE LESS EXPENSIVE,BUT YOU GET WHAT YOU PAY FOR,unlimited calling would b a big bonus feature for those who have huge talk time!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Chosen Bateman

Very easy to work with and a wonderful user interface.

2017-12-12

Pros

We liked how easy it was to use will very little agent training required.

Cons

The reporting section could be a little more robust but it does it's job.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from CallTools


Thank you for taking the time to leave a review! We're glad to hear you had a smooth time teaching agents how to use the platform; we designed the platform for a streamlined agent experience. We appreciate your suggestions and will use them to continue improving our contact center solution. If there is anything else we can help with please don't hesitate to reach out! - Your CallTools.com Team

Read more
Josiah Veteto

simple and easy to use dialer.

2017-08-05

sales

Pros

simple and easy to use dialer. predictive dialing was fast and responsive, voicemail drop worked amazingly. someone that has no past with predictive dialers could use this.

Cons

nothing at all whatsoever was wrong with this dialer. it worked perfectly and was simple to use and understand

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from CallTools


Josiah, thank you for your review! We always appreciate it when someone takes a moment of their time to do so. We're thrilled to hear the voicemail drop was especially helpful for you! It's a convenient feature that makes your dialing even quicker while increasing response rates. Let us know if there is any other way we can help! - Your CallTools.com Team

Read more
Matt Hil

Best business decision I've ever made!

2018-03-02

Helps us make more money

Pros

The reps and tech support are second to none and always one call away. The dashboard, reports, and ease of uploading data are unbelievably user friendly (this was one of my biggest problems with five9).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jeff Phillips

Call Tools used his product to follow up with me for years before I decided to buy.

2018-05-02

Pros

The CRM component is good and they have a Big Purple Dot integration which is good for us.

Cons

Having to buy 3 licenses, but, we are using all three so not too bad. It is a little slower than dialers that we have used, but I do not think we are maxing out the speed, still playing with it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Imelda Castro

VOIP for Start up Business

2018-12-19

Pros

Cheap web based VOIP for lead calling and customer management.

Cons

Error on logging in or when you click on the tool allowing you to be available or ready, sometimes it won't detect being logged in.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Anderson CS

Great for speed dialing

2018-11-21

Pros

Great to call masive customers at once, and campaings can be assigned to my eployees to make sure they get as productive as possible.

Cons

Some times get stuck when many lead are assigned.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Armando Sandoval Pardo

Great for Speed dialing purposes

2018-04-18

Pros

You make sure that no contacts are skipped and your team is busy taking as much advantage as possible of your leads

Cons

Leads cannot be assigned to a specific user when being imported, you have to manually assign them after imported

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Nikolai Lindsay

Great AutoDial and Management Oversight ability

2017-10-19

The ability to have better management oversight and for team to make more calls.

Pros

In addition, for managers it's great because it is easy to review and listen to recordings.

Cons

The follow-ups need to be closely coordinated with your CRM like Salesforce to make this part effective.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from CallTools


Nikolai, thank you for taking a moment to write a review! We're glad you found the suite of manager features helpful; between call recordings, Live Agent Monitoring, and Real Time Reporting, CallTools.com provides detailed insight on agent performance. Please reach out if there is anything we can help you with! - Your CallTools.com Team

Read more
Jordan Abele

Great Product, Great People

2017-02-09

They even created some custom analytics for us.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from CallTools


Jordan,

Thank you for your review! We're proud to offer a software that includes all features without hiding some behind additional costs. Our customer support team is like no other; always available during business hours and ready to assist.

Please let us know if there is any other way we can help you!

Your CallTools.com Team

Read more
Dinesh Nagabhushan

Amazing Service and Ease of Use

2017-02-11

Love their sales team as well!!

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from CallTools


Dinesh,

Thank you for taking the time to leave a review! We agree; our customer support and sales teams are incredible. We pride ourselves on being patient, helpful, and making things easy to understand. Our customer support sets us apart and above and our sales team is eager and excited to get you started!

Let us know if you are in need of any assistance!

Your CallTools.com Team

Read more
Michael Koch

Really easy to implement predictive dialer platform, we had reps logged in and dialing very quickly.

2017-12-12

Significant increase in achieving live answers with our existing customers. Much higher agent productivity metrics.

Pros

The built-in real time dashboards to monitor both campaign and individual rep performance are awesome right out of the box.

Cons

We have not had any problems to list as a con. However, it would be nice to have a concurrent user licensing option since not all of our reps are always on the system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CallTools


Hi Michael! Thank you for using your time to leave a review of our platform. Our real-time monitoring and reporting keeps you on top of agent productivity, ensuring that you get the most out of each of your employees. Please let us know if there is anything we can help you with while you use the platform! - Your CallTools.com Team

Read more
Liz Kazeva

Amazing product

2019-10-29

Pros

Great price, high quality phone calls, call recording, easy to use.

Cons

there could be more filter options when sorting through contacts and dispositions

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Steve Thomas

Great product and a super support team

2018-07-26

Pros

The ease of use for any new hire. The system is up and running in a fer minutes and is totally reliable.

Cons

The price is good and the integration flawless.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more