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PROS Smart CPQ vs HubSpot CRM Comparison

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Overview

PROS Smart CPQ automates the configure, price, quote process empowering your sales to create accurate, tailored solutions...

Category Leaders

Save valuable selling time with HubSpot CRM that takes care of all the little details from recording calls, logging emails and managing data

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

2

5

4

3

2

1

1

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.5

3.3K

5

4

3

2

1

2,029

1,045

176

37

15

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

Not enoughreviews yet

Pros

The comprehensive database, the intuitive tools, the ease of deployment - all of these are appreciated about this product.

AR

Anonymous Reviewer

It is popular and used by a few other businesses that we know, so we considered it and the functionality is good.

CH

Cherie H.

Love the email tracking and wonderful having contacts all in the same place. As a solopreneur, it is like having a virtual assistant.

AR

Anonymous Reviewer

Cons

Not enoughreviews yet

Cons

Also, there is a hard limit of 1,000 custom fields, which is not something you can even buy more of, which in my opinion is a severe limitation.

ZP

Zach P.

Lack of industry specific columns or trackers. Lack of customization to suit the needs of the industry I was in.
AvatarImg

Ryan C.

There have been multiple times where we lost data and data was unretrievable.

AR

Anonymous Reviewer

  • Vendor responds to reviews
  • Last review4 years ago
  • Vendor responds to reviews
  • Last review5 days ago

Key features

  • Total features18
  • 2D Drawing
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Approval Workflow
  • Automated Quoting
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Campaign Analytics
  • Campaign Management
  • Cataloging/Categorization
  • Client Management
  • Client Tracking
  • Collaboration Tools
  • Communication Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Customer Database
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Discount Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • FAQ
  • For Financial Institutions
  • For Mac Devices
  • For Startups
  • For iPad Devices
  • Forecasting
  • Guided Selling
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Live Chat
  • Marketing Automation
  • Mobile Access
  • Opportunity Management
  • Order Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Price and Cost Calculations
  • Pricing Management
  • Product Configurator
  • Progress Tracking
  • Project Management
  • Prospecting Tools
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Renewal Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Routing
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Social Media Integration
  • Source Tracking
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Team Assignments
  • Template Management
  • Templates
  • Territory Management
  • Third Party Integrations
  • Web Forms
  • Workflow Management
  • eCommerce Management
  • Total features96
  • 2D Drawing
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Approval Workflow
  • Automated Quoting
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Campaign Analytics
  • Campaign Management
  • Cataloging/Categorization
  • Client Management
  • Client Tracking
  • Collaboration Tools
  • Communication Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Customer Database
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Discount Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • FAQ
  • For Financial Institutions
  • For Mac Devices
  • For Startups
  • For iPad Devices
  • Forecasting
  • Guided Selling
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Live Chat
  • Marketing Automation
  • Mobile Access
  • Opportunity Management
  • Order Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Price and Cost Calculations
  • Pricing Management
  • Product Configurator
  • Progress Tracking
  • Project Management
  • Prospecting Tools
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Renewal Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Routing
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Social Media Integration
  • Source Tracking
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Team Assignments
  • Template Management
  • Templates
  • Territory Management
  • Third Party Integrations
  • Web Forms
  • Workflow Management
  • eCommerce Management

Integrations

  • Total integrations4
  • Gmail
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Insightly
  • Mailchimp
  • Marketo Engage
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • QuickBooks Online Advanced
  • Quickbooks Online
  • Salesforce Platform
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • SugarCRM
  • Xero
  • Zapier
  • Zoho CRM
  • Total integrations1043
  • Gmail
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Insightly
  • Mailchimp
  • Marketo Engage
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • QuickBooks Online Advanced
  • Quickbooks Online
  • Salesforce Platform
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • SugarCRM
  • Xero
  • Zapier
  • Zoho CRM

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

HubSpot CRM logo

HubSpot CRM

The easiest and smartest way to stay on top of your sales & marketing performance, Period!

Reviewed 5 years ago

High scalability, smart way of track your goals and procedures.

Pros

Pros: usability & flexibility to set goals and reach them. Scalability is a huge deal with this tool. A nice way to meet sales and marketing needs. You feel outstanding support from the kitchen folks.

Cons

It's too expensive if you don't have an strong capital base or just have a few clients. Most of the tools may result complex when your team is growing.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

HubSpot CRM logo

HubSpot CRM

User experience review for Hubspot CRM

Reviewed 2 months ago

Overall experience was amazing. Must recommended for Smart Sales Professional in B2B context

Pros

Essential features of Lead Management, Prospecting, Client Contact Storage, Data Storage & Analytics, Sales Pipeline Management and Dashboard report facet helped me for sure. All these facets added to my productivity and enhanced my performance boosting Sales Growth.

Cons

Nothing found to dislike in this wonderful Customer Relationship Management tool. No area of improvement or betterment suggestion to the best of my knowledge.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

HubSpot CRM logo

HubSpot CRM

Fantastic - easy to get into yet super deep

Reviewed 4 years ago
Pros

- Does much more than what I came to expect from similar offerings - Smart menu structure hides complexity well - Customer service is fast and fantastic

Cons

- The robots are not particularly smart at this stage, but I understand that this will change soon.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

HubSpot CRM logo

HubSpot CRM

Power and versatility

Reviewed 4 years ago

Hubspot contains everything you need in a single software: editor, analysis and management. Hubspot is a powerful software for Inbound Marketing, but also to create and manage every contents you want in a simple and efficient way.

Pros

- Efficient support team - Good editor and design tools - Powerful CRM - It adapts to different type of sites/pages

Cons

Need some implementation in bot and chat mode, to swith from one to another in smart mode

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

HubSpot CRM logo

HubSpot CRM

Review

Reviewed 4 years ago

It has been a great experience in preparing templates and generating smart lists/workflows. Keep up the good work.

Pros

Ease of Use when dealing with designing web pages for non coders

Cons

GDPR functionality not limited to country

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

HubSpot CRM logo

HubSpot CRM

Simple to learn

Reviewed 2 years ago

It's been great because of the quick ramp-up time.

Pros

It took my team 2 hours to be functional on Hubspot. One month later we were all pros!

Cons

One or two things are not as obvious as some other features so some research is required.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

HubSpot CRM logo

HubSpot CRM

Best customer service I've ever had

Reviewed 6 years ago

This system is pretty awesome. The smart lists, forms and email system are perfect. I will say I don't care for their landing page creator, I've seen better. But the customer service is hands down the best I've ever seen. Immediate help, smart, intelligent, crazy friendly, and even know about other software! Love them.

Pros

Customer service!!! Email system, social system, list management.

Cons

Cost, landing page builder.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

HubSpot CRM logo

HubSpot CRM

Easy to use CRM with great customer service. Dashboards and user experience are clean.

Reviewed 5 years ago

more leads, more contacts. Ability to create custom fields for new content. Smart Forms and lead generation sharing with marketing and sales.

Pros

Ability to make lists, contacts, easy to export. Follow contacts through the customer journey. Make conditional email lists, add custom fields. Custom forms and ease of integrating new forms and lead generation content.

Cons

Need to learn a lot of the features with videos and ready the Q & A section to get a feel for the the dashboard. Customer contacts imports and exports can be tricky at first. Setting up analytics and integrating all the email components.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

HubSpot CRM logo

HubSpot CRM

Great automation tool

Reviewed 6 years ago

HubSpot has enabled us to not only automate but build an inbound strategy with smart contact behavior tracking and relevant content creation.

Pros

Ease of use Great customer support Great help documents and videos Awesome certification programs

Cons

Weak calendar tool

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

HubSpot CRM logo

HubSpot CRM

Really the best CRM

Reviewed 3 years ago

Very good. I use it for every one of my sites.

Pros

It is SMART. I collect more information than I realize because it knows what to do without me telling it.

Cons

It doesn't integrate with the email marketing service that I currently use so I have to export contacts.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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HubSpot CRM logo

HubSpot CRM

A Smart CRM!

Reviewed 4 years ago
Pros

Reporting dashboards, the ability to track campaigns, create "smart" buttons and landing pages which allow for a more personal user experience.

Cons

There aren't that many templates available in the template marketplace which suit my business' needs. In addition, I find that the Design Tool is a little clunky and old fashioned. Visual builders such as Divi (created by Elegant Themes) is far more intuitive and easy to use.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

HubSpot CRM logo

HubSpot CRM

Hubspot saved our business

Reviewed 3 years ago

I again have loved every interaction with support. I can manage all of our contacts, they have it well designed, low cost (free option is the BOMB) and paid services really add value. Best value for your dollar.

Pros

Low cost software with a huge advantage of having on call support and constant connectivity with users. It’s smart and easy to use.

Cons

I cannot complain about their product. It saved our company from $1000’s in wasted contact dollars, it drove home client relationships with multiple user functionality and price was amazing. Love them!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

HubSpot CRM logo

HubSpot CRM

You're given various tools to help you in the sales process. You need to be smart in using them.

Reviewed 4 years ago

Automatizing some processes, database of client information, filtering that client information to your needs, meeting links that create a contact in the CRM when meeting is set up, automated email sequences, nice e-mail templates that integrate to gmail.

Pros

The number of different functions that you're given: templates, sequencing, custom attributes, filtering, etc. If you're smart about using them they can really help you.

Cons

Despite the great number of functionalities, they sometimes don't deliver what they promise - for example threading when sending out an automated mail sequence. There's no bulk sequencing in Hubspot CRM as well. I understand that we want to keep it personal but if you have a lot of emails to send, bulking sometimes helps a lot.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

HubSpot CRM logo

HubSpot CRM

Awesome CRM

Reviewed 4 years ago
Pros

The HubSpot CRM is a great tool for business. Whether you're using the free one or paid it a very smart option for a CRM

Cons

The free version is limited and if you need to paid version of HubSpot CRM it is very pricy. Has a high learning curve.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

HubSpot CRM logo

HubSpot CRM

A simple deployment

Reviewed 2 years ago

We have been using a system that had been developed internally and has out lived it's usefulness. We looked at some of the top CRM vendors, all of which would have been great solutions but the deployment cost was so high that we couldn't afford to deploy it nor would the systems have worked "out of the box". We tried Hubspots "Free" CRM and noticed it had everything we wanted, the cost, even for the paid version, was very reasonable and deployment was simple.

Pros

Hubspot has many Pros but the mane Pros would be the deployment. Unlike many CRM's, Hubspot is designed in such a way that it can be deployed with out a $100K deployment cost. It is easy to bring your existing data in and creating users and roles is a breeze. It's a very comprehensive CRM wit hall the standard features of you typical CRM.

Cons

If a more customized approach is needed it can be a bit frustrating to get support on a development side.

Overall Rating
  • Value for money