ConnectLeader TeamDialer vs Refract.ai Comparison

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Overview

ConnectLeader Team Dialer is a dialing management and automation software for sales representatives and managers.

Refract provides a web-based coaching and feedback solution for sales teams to improve the performance of calls, online meetings...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$50.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

(6)

5

4

3

2

1

4

2

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.4

(18)

5

4

3

2

1

10

5

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Pros

Fantastic, great implementation and support with my dedicated account manager [SENSITIVE CONTENT HIDDEN.
The type of conversations have now become more consultative and less transactional and this has resulted in better Sales opportunities with fantastic results.
It will give staff confidence in their abilities whilst supporting them in areas they may require support and training.

Cons

Cons

The transcripts of the calls is poor and was a key function that was purchased.
Transcriptions - not as accurate as I would have thought, along with no You vs. Them (as we don't currently have dual stream recording).
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review6 months ago

Key features

  • Total features8
  • Activity Dashboard
  • Assignment Management
  • CRM Integration
  • Caller ID
  • Campaign Analysis
  • Commenting
  • Content Library
  • Custom Fields
  • Data Import/Export
  • Data Synchronization
  • Feedback Management
  • Monitoring
  • Personalized Profiles
  • Progressive Dialing
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Monitoring
  • Records Management
  • Referral Tracking
  • Role-Based Permissions
  • Tagging
  • Task Tracking
  • Training Management
  • Trend Analysis
  • Video Management
  • Voice Mail
  • Total features18
  • Activity Dashboard
  • Assignment Management
  • CRM Integration
  • Caller ID
  • Campaign Analysis
  • Commenting
  • Content Library
  • Custom Fields
  • Data Import/Export
  • Data Synchronization
  • Feedback Management
  • Monitoring
  • Personalized Profiles
  • Progressive Dialing
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Monitoring
  • Records Management
  • Referral Tracking
  • Role-Based Permissions
  • Tagging
  • Task Tracking
  • Training Management
  • Trend Analysis
  • Video Management
  • Voice Mail

Integrations

  • Total integrations5
  • Facebook
  • Gmail
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Insightly
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Xero
  • Zapier
  • Zoho CRM
  • Total integrationsN/A
  • Facebook
  • Gmail
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Insightly
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Xero
  • Zapier
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

ConnectLeader TeamDialer vs. Refract.ai

See how ConnectLeader TeamDialer and Refract.ai stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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