Conversica Features

I appreciate the high-rated responding capabilities of our virtual assistant which we use to manage automated response on our websites and has the ability to answer queries straight forward and professionally, hence getting our prospects an accelerated response time. It is really helpful in the sales department of our business. We get support from technical specialists at any given time.

It is a costly solution. Improvements are required in AI communication interpretation capabilities so the conversations may become more flexible. The dashboard also needs improvements and it would be best if they add more personalization options, otherwise, I am satisfied with the quality of assistance that it affords.

I like the hands-off approach with the use of Conversica. I know it's being handled even if I don't step in.

I do not like how hard it is to get ahold of someone and I do not like how slow the dashboard is.

Love how Conversica makes contact with our customers and the customers think "she" is an actual person. Great ice breaker when we actually speak with the customer.

Honestly, we don't use Conversica in it's full capacity. The way we use it, really nothing negative to speak about.

Hands Down! Conversica AI increases the connection rate with Internet sales customers, Period! All we need her to do is generate a reply and the rest is history. Our overall Internet sales increased at least 15% in the first 90 days, there has been no looking back since that time. Our AI assistant is one of valued our team members to the degree of when we get a new hire we introduce them to AI's name and role, and how to address customers when they call or show up looking for her. We have been using AI for close to four years.

I can't think of anything that displeases our company about the AI integration.

We had a ton of leads that our business development reps were not getting responses to. Instead of wasting their time reaching out to these leads over and over again, we were able to put them into Conversica. The tool could reach out to as many leads in one week as 5 BDRs could in 2 months hitting the prospects multiple times.

There is a learning curve for the AI that requires the users to submit feedback in order for it to improve. It can be difficult to get the BDRs to do this.

Reaches out to hundreds/thousands of leads and only sends them back to us if there is potential for a sale, very customizable

Can sometimes reach out to people we don't want to bother, and doesn't followup responsibly in some situations

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Our AI rep never rests and never complains about anything. Having an AI Sales rep that can send out and respond to prospect's email is magic, she does most of the front work before getting a real rep to follow up - why would you not use Conversica? Easy set-up and config.

Nothing, only hard part is choosing a name for our AI rep.

It helps me to elevate my departments productivity by automating items that would be impossible for me to do manually without sacrificing other areas of my day. It allows me to evaluate those who want to improve from those who do not so my calls are targeted instead of random. It makes my day just better overall!

Can be tough to manage all the contacts, emails, and behind the scenes data that generate all the automated out reach. In fact our company has a position dedicated to it, and most others (depending on market size) may need that as well.

Conversica is a great way to have a personal approach with prospects without using employee bandwidth. Customers feel like they are talking to a real person, while the platform has the ability to cut through the noise and only send quality leads.

It can be off on the level of accurateness at times for the quality of leads it passes on.

Since my time with New Horizons is approaching 6 years, this is the first tool our company actually started using to help generate leads, as opposed to being 100% contingent on hunting.

It has a tendency to repeat the same information.

Conversica helps uncover money that potentially would have been left on the table and it helps to speed up lead conversion time.

There is a lack of flexibility as far as default cadences for the outbound messages is concerned.. I wish we had more control over that. And there are some conversation types that are less useful than others.