Cumulus Retail Reviews - Pros & Cons, Ratings & more

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Square for Retail

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Lightspeed Retail

Cumulus Retail software is a Celerant retail management solution for small and mid-size retailers. The product helps manage business tasks through one platform and offers a combination of e-commerce, point-of-sale, digital marketing, and back office features to ensure real-time visibility.

Cumulus Retail

Linux

Web-based

Windows

Owner

Nice layout, and very good features for a retail store. Love that my website is connected with the point of sale system.

Everyone I've dealt with has been extremely friendly and helpful during the setup and training process. The support after the sale when minor issues have arisen has been excellent as well.

Manager

All my products transfered over to the new data base, my empolyees love our new touchscreen cash register monitor, customer support and training people are awesome to work with.

The transition to the Cumulus platform was easy and seamless, the staff ensured we were completely satisfied.

No gunsmith support yet. No simple offline mode (local servers are optional, but if cloud based, there isn't a temporary cache to allow operation when the internet fails).

managing member

The search function is so horrendous that I have to search for the product in my old system then use the part number or UPC to find it in the new system.

Inventory Specialist

Overall, when the system runs smoothly, it is easy easy to navigate and helps us keep track of our inventory more efficiently and creates a faster checkout process for our customers.

owner

POS functionality and ease of use once one get familiar with all its options. Searching and drilling down for specific items, brands, etc is very helpful.

We converted over to Cumulus from Retail Star, and I was a little disappointed that some of the main features that I used on a daily basis were not accessible on day 1.

Ease of use with a host of features. Cloud based allows for Inventory access from anywhere with Internet access.

Be Extra Cautious, What was covered in the sales pitch couldn’t actual be done.

The training staff, Quinn in particular, have gone above and beyond when it comes to getting us ready for the transition into a new system.

QuickBooks Desktop

RealTime POS

QuickBooks Enterprise

I'm a novice to retail industry, but have an extensive experience in implementing various software solutions in an energy industry and environmental compliance world.

I'm in business because of [sensitive content hidden] & Cumulus!

Thanks so much for the feedback!  Its great to hear how helpful our implementation team has been for your business.  Also- regarding our software UI, we are preparing and starting to plan to give our POS and system overall a but of a 'facelift' and redesign.  So you will start seeing some nice changes in the coming month and year!  :-)

As I said, the employees have gone above and beyond to make sure our transition was as easy as possible while still keeping business running as usual. 

Above and Beyond!

Every time you contact customer support its always something cant be done. The entire product is a series of work arounds. Nothing is fluid or easy. The search functionality is beyond broken. I was led to believe that all my old sales data and information from my old system would be ported over no problem, later find out nope cant port sales data. After importing serialized products we realized that many of them were imported with there own individual part number. when I have 5 of an item with 5 serial numbers I now have 5 separate items with 5 separate part numbers. During implementation i was told i could not have my old POS and the new POS installed at the same time. Took weeks to get them to do it and thank god we did. the search function is so horrendous that I have to search for the product in my old system then use the part number or UPC to find it in the new system. the POS sales screen does work surprisingly well as long as you can scan a barcode. after hours product support is of no real help. don't get me wrong the people are always very nice but I don't care about nice. I want results. We were sold on the ability to order directly from Celerant with many of our wholesalers. What we weren't told was that the ordering is only based off of whomever has the most in stock not the best price. This can and will break a business in todays marketplace. this is another instance of we don't care we wont change it. 

Smoke and mirrors sales with ghost town support

Very good! No bad experiences throughout the system!

Cumulus retail review

Cumulus Review

The overall best part was signing the termination of the contract three years after we started. After it was determined that the software would not do what they said it would do and they agreed in writing it couldn’t do what it was sold to do they would not terminate the contract and refund thousands of dollars spent on a system. So we paid for 36 months on a system that never processed an actual transaction. We also revoked ACH authorization for payment in writing and they still continued to ACH.

We also tried to reach out to members of the leadership team and all of our communications including communications that were mailed physically were never responded to or acknowledged. 

Be Extra Cautious, What was covered in the sales pitch couldn’t actual be done

Overall, when the system runs smoothly, it is easy easy to navigate and helps us keep track of our inventory more efficiently and creates a faster checkout process for our customers. 

Cumulus/Celerant Review

Thanks for your review and feedback!  It refreshing to see how easy it was for you to learn and navigate.  I'll also share your feedback on your system freezing with our support team; that should not be happening and we will get it addressed.

This experience was way better than what I was expecting. There is a lot of information to learn, but if I can do it in a week, anybody can do it! [sensitive content hidden] is the best! He explained everything thoroughly and was there to assist anytime I needed it.  

A Must Have System

Celerant is great

Fantastic, having this product has made my daily operations  more smooth and streamlined. Great reporting and tracking with ease of operation.

implementation experience

Web/POS

THE PRODUCTS AND SERVICES THEY PROVIDE ARE PORBABLY SOME OF THE BEST OUT THERE. THEY WERE ABLE TO GET ALL OF THE SAME ITEMS I DROPSHIPPED THROUGH RSR GROUP AND PUT THEM ON OUR WEBSITE AND THEY COVERED A LOT OF THE PROCESS. THEY MADE THE TEMPLATE AND TOOK CARE OF THE RED TAPE TYPE OF STUFF, ALL YOU HAVE TO DO IS ADD YOUR PERSONAL FLAIR AND IMAGES TO IT. ONCE YOU GO THROUGH THE TRAINING IT BECOMES A LOT EASIER AND QUICKER TO GET THINGS DONE

THEY CAN BE A BIT PRICEY FOR A SMALL BUSINESS AND YOU WILL NEED TO PLAN ON SPENDING MUCH MORE THAN THE $350 A MONTH AND MAKE SURE YOU READ WHATEVER CONTRACTS THEY HAVE YOU SIGN COMPLETELY. I WAS UNAWARE OF A FEW DIFFERENT THINGS THAT I SIGNED UP FOR AND ONLY REALIZED AFTERWARDS THAT I REALLY COULDNT AFFORD IT LONG TERM.

Great products and service!

Thanks for the review and our partnership!

Best POS for all online business.

As we were one of the first adopters we had a few issues, but they were addressed in a timely manner. We converted over to Cumulus from Retail Star, and I was a little disappointed that some of the main features that I used on a daily basis were not accessible on day 1. After some updates these features are accessible now.

Great product, with lots of features. 

Happy with our new POS

Thanks for the review, Roxanne!  And, yes, we have now added that feature to our software.  You can now see "On Hand' items on the same screen as the PO.  Hopefully you have already upgraded to our current version, if not- please reach out to our Updates Department and we can schedule your update!

Happy to hear it, Todd!  We value you as a client!

CSR  made this change over tolerable!  They seem to understand our needs and concerns and in my opinion, they have been extremely helpful.

President

Thanks, Eddie!  We appreciate your great review and more importantly, your partnership for so many years!

Worth the learning curve

Thanks for the review, Alison!  Considering Cumulus is web-based, you can access it from anywhere, anytime- and we're happy to see you are taking advantage of that!

Everyone I've dealt with has been extremely friendly and helpful during the setup and training process.  The support after the sale when minor issues have arisen has been excellent as well.

Excellent for medium sized shops

Thanks for all the positive feedback, Scott!  Its much appreciated and we love hearing what a great experience you have had with our customer service and support teams!

Vary easy to use once I got the hang of it

Thanks for the review, Darrin!  It's much appreciated!

Review of Cumulus

Thanks for the review, Rohit!  We appreciate your partnership!

Cumulus Retail Reviews

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Pros and cons

21 reviews