It's pretty awesome to add all my emails into Salesforce with Ebsta...such a timesaver and I don't have to look through my sent emails to find an important one. I can quickly track it in Salesforce.
The gmail inbox api plugin makes tracking email seamless. The engagement monitoring is outstanding and really enables you to focus in the right places across your pipeline and agents.
Fantastic easy to use and time saver. Great for storing client communication in SF.
I have several sales people working for me and getting them to document conversations manually can be frustrating.
For sometime the uX and reporting / analytics has been weak.
Sometimes, it lags and email syncing options is not available in my accout. But once browser got refreshed, it goes back.