Ebsta Reviews - Pros & Cons, Ratings & more

MeetRecord

Pipedrive

LeadSquared

Ebsta is a customer engagement platform designed to help marketing, sales and customer success teams increase productivity and enhance customer engagement directly from their inbox with Salesforce and Gmail integration, plus email, calendar, contact synchronization, and more

Ebsta

Web-based

It's pretty awesome to add all my emails into Salesforce with Ebsta...such a timesaver and I don't have to look through my sent emails to find an important one. I can quickly track it in Salesforce.

Account Executive 

Only thing is Ebsta actually works. Great features, easy to navigate, I recommend this to everyone who is looking for a great solution.

Head of sales operations 

The gmail inbox api plugin makes tracking email seamless. The engagement monitoring is outstanding and really enables you to focus in the right places across your pipeline and agents.

Sales/Client Success Coordinator

Fantastic easy to use and time saver. Great for storing client communication in SF.

I have been using this for over a year and I am looking to make it mandatory for my other employees to start using. And they offer great customer service is there are any issues, thank you Ebsta.

Recruiter

When our IT team introduced Ebsta To usI was excited about what this program could do. It is made campaign emails so much better because all I have to do is set a few steps and forget it.

Founder 

The easy to useness and the emailtracking are amazing.

Programme Lead

Easy to use, non-profit discount, good for both internal and external communication.

Account Executive

Ebsta is simple and effective in helping me document lead communications, especially adding new leads and updating them on a daily and weekly basis.

I have several sales people working for me and getting them to document conversations manually can be frustrating.

For sometime the uX and reporting / analytics has been weak.

Director

Their tech support is great. I need that since I am not savvy about tech things.

Senior Executive Recruiter

Sometimes, it lags and email syncing options is not available in my accout. But once browser got refreshed, it goes back.

Relationship Sales Manager

I highly recommend this to anyone who is sending out more than 20 emails per day.

I would highly recommend this product to anyone.

Associate

Sometimes the automation when it comes to synching just don't work and you will not notice it since there's no notification sent.

It's a sales professionals dream to be able to streamline these emails and track responses. Saves me time and puts more money in my pocket as I can focus on selling and not drafting emails.

Customer Success Manager

Also, the Salesforce integration makes it very easy to target a group to market to and easily pull in their contact fields.

1. You can sync everything, you can change what info is saved such as calendar, and email so you'd know how far the conversation went with your colleague, saves time!

2. It can do wonders! You can control which application you wish to sync.

Synching responses made easy!

Great way to measure customer/prospect sentiment

Ebsta is a cool Email Sync solution

An essential if you work with Gmail and Salesforce

Our team has significantly increase our closing rate by using Ebsta on our customer intertration best practices.

Ebsta for CRM

I've been using the app for just about a year now for Gmail. This has become critical for effective time management when recording emails to Salesforce. Click tracking has also come in very handy for the sales team.

The only hiccup I'd like to see fixed is when an email is recorded to Salesforce, it uploads the email and the attachments (if selected), but it does not link the two together.

Great app overall.

Great App for Email Documentation

This app makes my life a lot easier. Instead of having send an email and log the action in Salesforce, Ebsta does it for me right inside Google. Being able to update a SF record without having to go be in SF makes me super happy! Also, I often search for new clients on LinkedIn and Twitter. Ebsta automatically scans the profile I'm looking at and gives me results found in my SF records. I would definitely recommend trying it out! Now that I'm using it, I'd hate to go back to life without Ebsta!

A Must Have for Salesforce Users!

Nice software that helps connect various online lead generation sites with salesforce. The difference between this and other software is that I don't have to duplicate because everything goes directly into salesforce while I can stay within the other websites. Best feature is having hot keys to quickly cross reference on other sites. i would highly recommend the software.

Ebsta workflow optimized

Working in a customer service role, my company keeps track of every interaction, a lot which is over email. Ebsta in conjunction with Salesforce allows me to quickly add activities to the account within Salesforce without the daunting task of copy/pasting. That and the quick snippet and search tools within email allow me to see key insight into the client I am working with! It's extremely important to see if there are open opportunities, when the last activity was and more. I would highly recommend Ebsta to anyone whose interaction with customers relies heavily on email. I have saved hours and hours of time!

Ebsta saves me so much time! 

My sales team quite liked it

We work exclusively out of SalesForce and gMail, and this app is a life-saver. It is just SO easy to link up our messages in gMail with SalesForce. You can select specific cases, multiple contacts/accounts, and the sync is instantaneous. It totally removes the need to constantly toggle back and forth between email and SalesForce. Our team is in love. We've had Ebsta for years and will pay for them forever!

Easily one of the best SalesForce add-ons we've purchased

Ebsta has saved me and my team hours of logging sales data from gmail. The most valuable tool has been the email attribution, contact lookup, and adding call notes + opportunity data right into the chrome extension. Our salesforce records are better than ever. 

Game changing CRM tool

Easiest solution we found to record e-mail exchanges in Salesforce Accounts, Contacts and Opportunities.  Love the ability to add Contacts and Accounts right from the Gmail page. 

Get's the job done

Ebsta is great! Very easy to use. Although there are other tools to link Gmail to Salesforce, and some may cost less, there is certainly plenty of value for your money with Ebsta. I particularly appreciate the ability to link my emails to records in Salesforce! 

Big fan of Ebsta

Ebsta is one of my favorite products. The email tracker feature has revolutionized my entire work process. I can now devote more time and resources to my most essential clients.

10/10 would recommend

I use Ebsta everyday at work, it is one of the many softwares I have to use on a regular base. Only thing is Ebsta actually works. Great features, easy to navigate, I recommend this to everyone who is looking for a great solution

Great platform, great features use it now

I love this product so much. Ebsta allows me to maximize my productivity while keeping the detail level that I enjoy. Being able to immediately send emails to my Salesforce records allows me to focus on my business instead of focusing on keeping my emails in the right place! Fantastic product!

You Need Ebsta!

Very useful and helps our work easy

Ebsta is a nonbrainer app for anyone using SalesForce with client interactions. Your email inserts seamlessly into the SF account for tracking and account data. Additionally, you can track who and when a client, or potential client, has opened your email and how many times. This is key for knowing hot leads and the real list of who to call/contact! If you're looking for a refined and efficient workflow ... look no further! Ebsta also gives me a quick account view of my accounts within Gmail with the Gmail plugin. BOOM! Just signup and thank me later.

No Brainer App

I send and receive so many emails from different people at the same company (or sometimes multiple people regarding the same request) and Ebsta keeps me unbelievably organized! It's pretty awesome to add all my emails into Salesforce with Ebsta...such a timesaver and I don't have to look through my sent emails to find an important one. I can quickly track it in Salesforce. Out of office? Your colleagues can view the emails you have added to Ebsta too!

Awesome for email communications

As an Account Executive, I spent a lot of time jumping from screen to screen to transport data, input tasks, and various other SF activities. With ebsta, my producivity increased simply by no longer having to work out of a separate window to access SalesForce. Often times, EBSTA responds faster than SFDC. Only negative I'd give ebsta is its inability to automate simple reminders (i.e.: "Call if no word after 3 days"), but there are workarounds for it. 

Productivity Increased through ebsta

Great! 

Makes everything very fast and easy. I can easily sync up people to my SF from gmail and vice versa!!

Love this app!

Ebsta is an absolute must for any Salesforce user - With automated emails, templates, tracking, etc. It's a sales professionals dream to be able to streamline these emails and track responses. Saves me time and puts more money in my pocket as I can focus on selling and not drafting emails

Ebsta is a must for SFDC sales professional

This program has done an excellent job of joining together my email and CRM to help me manage my time and tasks better and understand what exactly my clients are needing at any given time. The integration of the company email lets me know what state the account is in and the current topic of discussion with the client.

Ebsta Reviews (2025)

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