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Refract vs Gong.io Comparison

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Overview

Refract provides a web-based coaching and feedback solution for sales teams to improve the performance of calls, online meetings...

Category Leaders

Get unfiltered visibility into what's happening with your sales team, your deals, and your market with Revenue Intelligence from Gong.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

50

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

5

4

3

2

1

14

6

4

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5

4

3

2

1

332

62

2

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

The software makes a trainers job like mine really effective and easier. It allows the learner to hear and see first hand what they are great at and equally what needs to improve and how.
Has much of the features of far more expensive competitors in this space that cost upwards of $20k-$30k. Support team is amazing - helpful - responsive - innovative.
Pretty intuitive overall and a fun way for trainees to practice positioning, differentiating, objection handling and more. Excellent tool if you are training folks in other time zones.

Pros

Outstanding way to retain information discussed, study my own and other behaviors to improve. It's quickened our new hire on-boarding and improves direct coaching.
Great and easy to use, great feedback and LOVE being able to read a transcript of the call.
It integrates pretty seamlessly with different CRM providers - including Salesforce and HubSpot. Using it to trigger workflows in tools like Zapier is a great feature.

Cons

The transcripts of the calls is poor and was a key function that was purchased.
I struggle with the accuracy of the script that goes with the audios as often it is quite inaccurate.
Transcriptions - not as accurate as I would have thought, along with no You vs. Them (as we don't currently have dual stream recording).

Cons

It's glitched and messed up a few calls that I have been on. I had to boot it out of the conversation.
It's been tough onboarding some of my teammates to the software. That's been the biggest, and only, struggle.
If anything the search functionality is a little bit confusing. If you do not have the exact name of the call you are trying to view it will take a while to track down.
  • Vendor responds to reviews
  • Last review4 months ago
  • Vendor responds to reviews
  • Last review12 days ago

Key features

  • Total features43
  • AI/Machine Learning
  • Activity Dashboard
  • Alerts / Escalation
  • Archiving & Retention
  • Assessment Management
  • Assignment Management
  • Audio / Video Conferencing
  • Built-in Course Authoring
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transcription
  • Campaign Analytics
  • Campaign Management
  • Chat Transcript
  • Code-free Development
  • Collaboration Tools
  • Commenting/Notes
  • Competitive Analysis
  • Content Library
  • Content Management
  • Contextual Guidance
  • Correlation Analysis
  • Customizable Fields
  • Dashboard
  • Data Import/Export
  • Data Management
  • Event Triggered Actions
  • Feedback Management
  • File Transfer
  • Gamification
  • Goal Setting / Tracking
  • Graphical Data Presentation
  • Indexing
  • Learning Paths/Tracks
  • Meeting Management
  • Multi-Channel Communication
  • Natural Language Processing
  • Natural Language Search
  • On-Demand Recording
  • Onboarding
  • Performance Management
  • Performance Metrics
  • Personalization
  • Purchasing & Receiving
  • Ratings / Reviews
  • Real Time Analytics
  • Recording
  • Records Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Scheduled Recording
  • Search/Filter
  • Sentiment Analysis
  • Speech Recognition
  • Statistical Analysis
  • Tagging
  • Task Progress Tracking
  • Third Party Integrations
  • Training Management
  • Trend Analysis
  • Video Conferencing
  • Video Management
  • Visual Analytics
  • Visual Discovery
  • Total features45
  • AI/Machine Learning
  • Activity Dashboard
  • Alerts / Escalation
  • Archiving & Retention
  • Assessment Management
  • Assignment Management
  • Audio / Video Conferencing
  • Built-in Course Authoring
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transcription
  • Campaign Analytics
  • Campaign Management
  • Chat Transcript
  • Code-free Development
  • Collaboration Tools
  • Commenting/Notes
  • Competitive Analysis
  • Content Library
  • Content Management
  • Contextual Guidance
  • Correlation Analysis
  • Customizable Fields
  • Dashboard
  • Data Import/Export
  • Data Management
  • Event Triggered Actions
  • Feedback Management
  • File Transfer
  • Gamification
  • Goal Setting / Tracking
  • Graphical Data Presentation
  • Indexing
  • Learning Paths/Tracks
  • Meeting Management
  • Multi-Channel Communication
  • Natural Language Processing
  • Natural Language Search
  • On-Demand Recording
  • Onboarding
  • Performance Management
  • Performance Metrics
  • Personalization
  • Purchasing & Receiving
  • Ratings / Reviews
  • Real Time Analytics
  • Recording
  • Records Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Scheduled Recording
  • Search/Filter
  • Sentiment Analysis
  • Speech Recognition
  • Statistical Analysis
  • Tagging
  • Task Progress Tracking
  • Third Party Integrations
  • Training Management
  • Trend Analysis
  • Video Conferencing
  • Video Management
  • Visual Analytics
  • Visual Discovery

Integrations

  • Total integrations1
  • Gmail
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Insightly
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • SugarCRM
  • Xero
  • Zapier
  • Zoho CRM
  • Total integrations32
  • Gmail
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Insightly
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • SugarCRM
  • Xero
  • Zapier
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Refract vs. Gong.io

See how Refract and Gong.io stack up against each other by comparing features, pricing, ratings, integrations, security & more.