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Refract vs Kixie PowerCall Comparison

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Overview

Refract provides a web-based coaching and feedback solution for sales teams to improve the performance of calls, online meetings...

Category Leaders

Better sales, made simple. Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

50

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

29

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

5

4

3

2

1

14

6

4

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5

4

3

2

1

143

10

6

3

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

The software makes a trainers job like mine really effective and easier. It allows the learner to hear and see first hand what they are great at and equally what needs to improve and how.

AB

Audrey B.

Has much of the features of far more expensive competitors in this space that cost upwards of $20k-$30k. Support team is amazing - helpful - responsive - innovative.

Dan L.

Pretty intuitive overall and a fun way for trainees to practice positioning, differentiating, objection handling and more. Excellent tool if you are training folks in other time zones.

HO

Heather O.

Pros

From sales and customer service they have all been super helpful and great to work with.

WO

Wes O.

Overall great phone solutions, cutting edge API/Integration, very helpful and caring customer support, and all around fair price for what you get.

AT

Alec T.

I also love the local-presence. The voicemail drop is fantastic, and the templated texts are so effective.

AH

Andrew H.

Cons

The transcripts of the calls is poor and was a key function that was purchased.

KU

Karen U.

I struggle with the accuracy of the script that goes with the audios as often it is quite inaccurate.

MC

Murray C.

Transcriptions - not as accurate as I would have thought, along with no You vs. Them (as we don't currently have dual stream recording).

Mark T.

Cons

Several of our team members had trouble with the system, such as it not registering a wireless mic, and problems with calls not coming in properly.

KZ

Kristen Z.

The call quality is horrible. The iphone app keeps crashing and is sometimes useless.

JE

Joey E.

The integration to our CRM did not exist, after being told otherwise, so tracking calls and their dispositions did not exist, making it difficult to measure our team.

KD

Kevin D.

  • Vendor responds to reviews
  • Last review8 months ago
  • Vendor responds to reviews
  • Last review6 days ago

Key features

  • Total features36
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Answering Machine Detection
  • Archiving & Retention
  • Assessment Management
  • Assignment Management
  • Audio / Video Conferencing
  • Auto-Dialer
  • Automatic Call Distribution
  • Built-in Course Authoring
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Tagging
  • Call Tracking
  • Call Transcription
  • Call Transfer
  • Caller ID
  • Campaign Management
  • Collaboration Tools
  • Commenting/Notes
  • Computer Telephony Integration
  • Contact Management
  • Content Library
  • Correlation Analysis
  • Customizable Fields
  • Dashboard
  • Data Import/Export
  • Data Management
  • Event Triggered Actions
  • FTC Compliance
  • Feedback Management
  • File Transfer
  • For Small Businesses
  • Gamification
  • Goal Setting / Tracking
  • Graphical Data Presentation
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Interaction Tracking
  • Lead Capture
  • Lead Management
  • Learning Paths/Tracks
  • Local Caller ID
  • Manual Dialer
  • Multiple Parties
  • Multiple Scripts
  • On-Demand Recording
  • Onboarding
  • Open Database Design
  • Outbound Call Center
  • PBX
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Preview Dialer
  • Process/Workflow Automation
  • Progressive Dialer
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real-time Updates
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • Sales Reports
  • Scheduled Recording
  • Statistical Analysis
  • Tagging
  • Task Scheduling
  • Text to Speech
  • Third Party Integrations
  • Training Management
  • Unified Communications
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Total features72
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Answering Machine Detection
  • Archiving & Retention
  • Assessment Management
  • Assignment Management
  • Audio / Video Conferencing
  • Auto-Dialer
  • Automatic Call Distribution
  • Built-in Course Authoring
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Tagging
  • Call Tracking
  • Call Transcription
  • Call Transfer
  • Caller ID
  • Campaign Management
  • Collaboration Tools
  • Commenting/Notes
  • Computer Telephony Integration
  • Contact Management
  • Content Library
  • Correlation Analysis
  • Customizable Fields
  • Dashboard
  • Data Import/Export
  • Data Management
  • Event Triggered Actions
  • FTC Compliance
  • Feedback Management
  • File Transfer
  • For Small Businesses
  • Gamification
  • Goal Setting / Tracking
  • Graphical Data Presentation
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Interaction Tracking
  • Lead Capture
  • Lead Management
  • Learning Paths/Tracks
  • Local Caller ID
  • Manual Dialer
  • Multiple Parties
  • Multiple Scripts
  • On-Demand Recording
  • Onboarding
  • Open Database Design
  • Outbound Call Center
  • PBX
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Preview Dialer
  • Process/Workflow Automation
  • Progressive Dialer
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real-time Updates
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • Sales Reports
  • Scheduled Recording
  • Statistical Analysis
  • Tagging
  • Task Scheduling
  • Text to Speech
  • Third Party Integrations
  • Training Management
  • Unified Communications
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail

Integrations

  • Total integrations1
  • Gmail
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Insightly
  • Mailchimp
  • Marketo Engage
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce App Cloud
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • SugarCRM
  • Xero
  • Zapier
  • Zoho CRM
  • Total integrations28
  • Gmail
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Insightly
  • Mailchimp
  • Marketo Engage
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce App Cloud
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • SugarCRM
  • Xero
  • Zapier
  • Zoho CRM