The sales training tool that identifies key mistakes

5.0/5 (2 reviews) Feature Summary

  • Dashboard
  • Assign tasks
  • Track campaign progress
  • Resource library
  • Customizable data fields
  • Feedback management
  • Export data for analysis
  • Create multiple accounts for departments or clients
  • Positive & negative scoring
  • Data analysis
  • Review event recordings
  • Grant permission to access content
  • Tag moments
  • Create a training environment
  • Analyze department wide trends
  • Upload video or audio file
  • Add tags and comments to videos (demos, F2F recordings)
  • Time-stamp data
  • Send invites
  • Best Practice Library
  • Review sales emails
  • Add tags/ comments to audio (sales calls)
  • Conduct role-play scenarios

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2 reviewers had the following to say about's features:

Carl Jones

Great tool for sales coaching and feedback


Refract allows me to remotely review, feedback and coach my sales team's performances in providing online demonstrations of our SaaS product.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
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Hannah Chaplin

Crucial for any SaaS business growing a sales team


As a fast growth SaaS business, it's critical that we get our new sales hires ramped up to speed as quick as possible.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Refract

Thanks for the positive review Hannah. It's great to read that you're onboarding new hires so quickly with the platform. Shaping and monitoring a team's message becomes so much easier with Refract.

We really appreciate the great feedback and thank you for being a Refract customer.

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