Refract Features

Refract

The sales training tool that identifies key mistakes

4.42/5 (24 reviews)

Competitor Feature Comparison

Activity Dashboard
Archiving & Retention
Assessment Management
Assignment Management
Audio / Video Conferencing
Built-in Course Authoring
Call List Management
Call Recording
Call Tagging
Call Transcription
Campaign Analytics
Campaign Management
Collaboration Tools
Commenting/Notes
Content Library
Correlation Analysis
Customizable Fields
Dashboard
Data Import/Export
Event Triggered Actions
Feedback Management
File Transfer
Gamification
Goal Setting / Tracking
Graphical Data Presentation
Learning Paths/Tracks
On-Demand Recording
Onboarding
Performance Management
Performance Metrics
Personalization
Purchasing & Receiving
Ratings / Reviews
Real Time Analytics
Recording
Records Management
Role-Based Permissions
Scheduled Recording
Statistical Analysis
Tagging
Task Progress Tracking
Third Party Integrations
Training Management
Trend Analysis
Video Management
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Activity Dashboard
Archiving & Retention
Assessment Management
Assignment Management
Audio / Video Conferencing
Built-in Course Authoring
Call List Management
Call Recording
Call Tagging
Call Transcription
Campaign Analytics
Campaign Management
Collaboration Tools
Commenting/Notes
Content Library
Correlation Analysis
Customizable Fields
Dashboard
Data Import/Export
Event Triggered Actions
Feedback Management
File Transfer
Gamification
Goal Setting / Tracking
Graphical Data Presentation
Learning Paths/Tracks
On-Demand Recording
Onboarding
Performance Management
Performance Metrics
Personalization
Purchasing & Receiving
Ratings / Reviews
Real Time Analytics
Recording
Records Management
Role-Based Permissions
Scheduled Recording
Statistical Analysis
Tagging
Task Progress Tracking
Third Party Integrations
Training Management
Trend Analysis
Video Management
Visit WebsiteCompare App
Activity Dashboard
Archiving & Retention
Assessment Management
Assignment Management
Audio / Video Conferencing
Built-in Course Authoring
Call List Management
Call Recording
Call Tagging
Call Transcription
Campaign Analytics
Campaign Management
Collaboration Tools
Commenting/Notes
Content Library
Correlation Analysis
Customizable Fields
Dashboard
Data Import/Export
Event Triggered Actions
Feedback Management
File Transfer
Gamification
Goal Setting / Tracking
Graphical Data Presentation
Learning Paths/Tracks
On-Demand Recording
Onboarding
Performance Management
Performance Metrics
Personalization
Purchasing & Receiving
Ratings / Reviews
Real Time Analytics
Recording
Records Management
Role-Based Permissions
Scheduled Recording
Statistical Analysis
Tagging
Task Progress Tracking
Third Party Integrations
Training Management
Trend Analysis
Video Management
Visit WebsiteCompare App

Refract Feature Reviews

20 reviewers had the following to say about Refract's features:

Richard H.

Powerful practical and easy to workwith

2018-09-24

Highly cooperative

Pros

Empowers effective sales coaching for both salespeople and managers.

Cons

Bit tricky on a iPad. It seems to being addressed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Karl B.

Refract Review

2018-09-24

Pros

Grading forms Adaptability Organisation

Cons

Limited Reporting Insight transcriptions

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Neil B.

A Coaching Platform for both Companies or Trainers'

2020-12-20

The company and knowledge of the Sales Enablement Market is what really sets them apart from other vendors.

Pros

Analytics, Scenario Challenges, On-Boarding, Content Uploads

Cons

UI could do with some updating, and can sometimes lag in Google Chrome as it's web-based, but not too taxing

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jim M.

Coaching the Sales Manager.

2018-11-02

The manager's feedback is captured on Refract and so are my comments on coaching the manager.

Pros

The product was easy to use.

Cons

When I first started using Refract, we had not figured out that the sales rep could use their smartphone to record the call.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Dale P.

Review Of Refract

2020-12-04

Refract are very customer focused and linked in with our ethos of being hassle free, they make you feel welcome for any question or help you need and never made you feel stupid if you haven't just got to doing it yet which all us manager struggle with when there is so much to do. [SENSITIVE CONTENT HIDDEN] is fantastic and provides such a level of support that she excels many other companies dealt with, I hope she is paid well!

Pros

This software is so easy to use and saves hours of time sifting through calls.

Cons

Make the system suggest some words to set up as alerts for good or bad based on the calls it hears so for instance if hears the word really upset a lot it would add it to the suggested list of words so that you can then choose to add as a bad or a good word to report on

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
John R.

The best of the best.

2020-05-11

Wonderful!

Pros

Rich, rich data from your calls, enabling your coaches to get a true insight into what's happening in your sales teams. The excellent team behind it to support you and provide the help needed to re-think your sales approach.

Cons

Some integration challenges with Skype.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Carl J.

Great tool for sales coaching and feedback

2016-06-02

Refract allows me to remotely review, feedback and coach my sales team's performances in providing online demonstrations of our SaaS product.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Aaron P.

Solid product that gets results

2018-09-24

When sales reps and leaders are having conversations often believe "think" they are executing company process and are consistent.

Pros

Software is very easy to use and understandable to navigate.

Cons

Would love to see an easy to use App for sales reps in the field.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Dan L.

Undeniable value on par with big competitors, for a fraction of the cost

2020-12-01

Fantastic. Great sales approach, well-priced product, gives 80% of the value of bigger competitors at 25% of the cost.

Pros

Above all though, allowed us to create process & score people on their ability to work it when it comes to sales & success team conversations.

Cons

Interface is a bit clunky, some of the integrations need improvement - but i see those as areas to improve with the "nice to have" areas. the "need to have" which is the core of the product has always been smooth sailing & effective.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Aaron R.

Incredible support, needs a bit more time to bake.

2018-09-24

I really like the feature set but now look to integrations to be able to monitor from 1 place.

Pros

The team and product are fantastic, it's the learning curve which gets ya. Once you climb, functionality makes sense and you start to realize the leverage Refract promises. Features I really like include: - Full transcripts of calls - Rep/Prospect time allocation - Time based notes (comment on a specific section of the call)

Cons

Areas of improvement include: - Search, the taxonomies could use an update to make finding things faster - Improved pricing, would ideally like a viewer and editor license

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Walter C.

Best Tool

2018-09-24

Refract improves the effectiveness of coaching and allows me to quickly hear the challenges of the reps.

Pros

The flexibility of the software allows me and my clients many options in using the platform for coaching, training, and self analysis. The training is not just online, but live and available. Awesome.

Cons

It does not work to call directly out of all CRMs, but that seems to be changing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Faye C.

Sales Manager

2018-09-24

Business days are extremely busy and getting into new routines can be challenging but having that constant contact will make this work.

Pros

The possibilities it can create. Overall this is going to make us more transparent in the training department and provide structure to our training. It will give staff confidence in their abilities whilst supporting them in areas they may require support and training.

Cons

There are so many thing you can do with the software and use it for, it can be a little mind boggling to begin with at knowing where to start and how to get the most out it to suit our business.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nicola S.

A Must Have

2019-02-27

The type of conversations have now become more consultative and less transactional and this has resulted in better Sales opportunities with fantastic results.

Pros

The ease of use, makes this a must have tool. The information from the Insights gives you an incredible insight and a fuller understanding of each call.

Cons

The transcript is not very accurate but this has not hindered how we use Refract at all.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
MIke G.

A must for coaches

2020-05-07

Fantastic, great implementation and support with my dedicated account manager [SENSITIVE CONTENT HIDDEN].

Pros

Call monitoring and analysis and scenario challenges are a game-changer in sales training.

Cons

A minor point, but I would like to be able to view my scenario challenges as thumbnails in order to recycle them for use in separate training programs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Audrey B.

A tool to guarantee transformation on sales calls

2020-12-08

In the early days I'd be contacting them more often than I care to admit while I got used to the platform, which on reflection I realise now was more about me not taking time out to test it.

Pros

The software makes a trainers job like mine really effective and easier. It allows the learner to hear and see first hand what they are great at and equally what needs to improve and how.

Cons

Nothing. Totally happy with it. Just wish I'd found it earlier!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Professional Training & Coaching company, 11-50 employees)

Great Sales Conversation Coaching platform

2018-09-24

Great software from a great team.

Pros

Intuitive to use Sharing of moments Browser based

Cons

Still need to integrate calls for automatic upload

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
John S.

Great Product... Great People

2018-09-24

The team at Refract are their biggest advantage, open, honest and always very willing to help. An example of an organisation where the team give a truly competitive advantage.

Pros

Ease of use, the platform is simply constructed to ensure that uptake from users is fast and easy to manage.

Cons

Initially the insights supplied by the platform looked incredible, but access to the underpinning data was an issue.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Hannah C.

Crucial for any SaaS business growing a sales team

2016-05-23

As a fast growth SaaS business, it's critical that we get our new sales hires ramped up to speed as quick as possible.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Refract


Thanks for the positive review Hannah. It's great to read that you're onboarding new hires so quickly with the platform. Shaping and monitoring a team's message becomes so much easier with Refract.

We really appreciate the great feedback and thank you for being a Refract customer.

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Heather O.

Great customer support

2018-09-28

No problems

Pros

Excellent tool if you are training folks in other time zones.

Cons

I think it works well! The look is not as pretty as I am used to seeing in software these days but it does the job.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Mark T.

Not quite getting the best from Refract.... yet!!

2018-09-28

Overall, it is starting to support our coaching, but it has took time to get to this stage, due to issues with integration of calls, issues with insights etc.

Pros

Insights - in particular speaking vs. listening, questions per call quartile Grading - allowing common fail areas to be identified and coached

Cons

Transcriptions - not as accurate as I would have thought, along with no You vs. Them (as we don't currently have dual stream recording)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more