Exceed.ai Features

Exceed.ai

Virtual assistant for sales & marketing teams

4.85/5 (13 reviews)

Exceed.ai Feature Summary

  • Subscribe/unsubscribe
  • Machine learning
  • Natural language processing
  • Virtual assistant
  • Mass email delivery
  • Data management
  • Lead qualification
  • Intelligent response processing
  • Firmographics & user profile data
  • Email communication & chat forms
  • Rules-based automation
  • Activity dashboard
  • Chatbot
  • Custom fields
  • Drip campaigns
  • Reporting & analytics
  • Performance metrics

Competitor Feature Comparison

API
Activity Dashboard
Chat
Communication Management
Custom Fields
Customizable Branding
Drip Marketing
Email Integration
Performance Reports
Reporting & Statistics
Rules-Based Workflow
Social Media Integration
Third Party Integration
Visit WebsiteCompare App
API
Activity Dashboard
Chat
Communication Management
Custom Fields
Customizable Branding
Drip Marketing
Email Integration
Performance Reports
Reporting & Statistics
Rules-Based Workflow
Social Media Integration
Third Party Integration
Visit WebsiteCompare App
API
Activity Dashboard
Chat
Communication Management
Custom Fields
Customizable Branding
Drip Marketing
Email Integration
Performance Reports
Reporting & Statistics
Rules-Based Workflow
Social Media Integration
Third Party Integration
Visit WebsiteCompare App

Exceed.ai Feature Reviews

12 reviewers had the following to say about Exceed.ai's features:

Harold Tan

Excellent customer service, continual improvement

2019-03-28

We are solving the issue of website lead conversion and prequalification, which has lead to the benefit of a record number of prequalified leads for the sales reps.

Pros

I like that they are constantly working on improving their system based on customer feedback. Since using Exceed we've been able to significantly increase our website conversion rate, which has led to savings in marketing ad spend. Exceed has been able to pay for itself.

Cons

Code is on the large side and not fully optimized for fast delivery that slows down the page load time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Sagee Ben Zedeff

It felt like having another sales person that I didn't have to worry about!

2018-07-30

It really is like another sales person that I don't have to worry about.

Pros

We didn't have to worry about setting up meetings manually, or leads dropping off when a meeting needed to be scheduled, as Exceed.ai's meeting scheduling feature took care of that for us - right in the email.

Cons

It would be nice to see a better reporting breakdown on the follow-up emails sent (although I know this is something that the team is currently working on).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Omer Tadjer

I really found this software easy to use and overall, have had a positive experience with it.

2018-07-12

I really found this software easy to use and overall, have had a positive experience with it.

Pros

The system was able to answer questions, respond to objections and handover leads to the sales rep once it had been qualified - without a sales rep getting involved!

Cons

I wish there were more reporting metrics that we could see from the user side.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Mark Gilroy

Great platform and great company!

2018-12-17

The experience with Exceed was very good in that it opened me up to being able to A|B test my approach without needing to invest a tonne of time and energy.

Pros

How easy it made for me to re-target leads in my pipeline which had fallen off or I couldn't get in contact with initially.

Cons

Initially, it was quite difficult to wrap my head around as it was different from the service I had before but once I got used to it, it was extremely easy to figure out and scale.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Debbie Sanderken

Breakthrough product with a simple understandable value proposition

2018-07-17

Make sure every leads is worked followed up and nurtured Hand over only qualified leads to your inside sales team Remove repetitive error prone tasks your SDR and rep are performing.

Pros

Little downside using Exceed, since we use it to qualify and nurture our untouched leads. Several days the product was up and running, it then take a few weeks to fine tune it. After that we were able to increase the number of qualified meetings on the reps calendar by 19%.

Cons

The one hour per day is worth the upside n the number of qualified leads in the pipeline

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
(Transportation/Trucking/Railroad company, 11-50 employees)

The Most Powerful Software Currently Available, Great Customer Care

2019-03-28

Pros

Their reps took the time to learn and understand our company, our business model, and our goals.

Cons

The integration into our CRM system was a bit confusing - it's not readily clear how fields should be mapped.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Refael Zikavashvili

Great value for your money!

2018-12-13

I really liked the product. Amazing dedicated customer success. They are more than just a software company, they consult and make sure you succeed.

Pros

50% of our leads are never followed up with . Exceed allowed us to make sure all our untouched leads are nurtured and followed up with out adding any head count. To return our investment we had to close 1 deal every two month. We got 5-6 qualified leads every month and closed on average two. All this without adding head count

Cons

While it takes only a few days to implement, we had to think through our sales playbook and configure Exceed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Ruth Bennett

Good Value AI Sales Assistant

2020-01-14

Exceed has enabled us to book more meetings than we would have otherwise, as contacts often respond to the fourth or fifth message.

Pros

With Exceed, you can create an unlimited number of sequences, covering a whole range of use cases, making it good value for money. The support provided during the on-boarding process was also excellent.

Cons

Sometimes the product seems a little unpolished.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
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Oded Yoel

A client of Exceed.ai

2018-10-15

I used the system for a client and will recommend using it for other B2B clientele i have.

Pros

Also defining the right time for the client got of my back. this automation tool is very helpful to touch with multiple leads in a very smart way that saves time and money.

Cons

Need to know what to right to your clients. so it means letting marketing adjust the system or rely on the team all the time (they are great too).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
(Marketing and Advertising company, 1-10 employees)

The best AI lead qualification and nurturing

2018-12-17

Pros

Saves a huge amount of work by automatically nurturing and qualifying leads using AI.

Cons

Nothing that comes to mind. Happy with the product overall.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Jason Brooks

Easy to Use & So Worth It!

2019-09-24

It has given us the ability to reach thousands of prospects across the U.S. without having to hit the phones all day. We have closed many accounts, including several large ones! I am looking forward to seeing what else they roll out in 2020!!

Pros

What I love most is Exceed is so EASY to use.

Cons

The CSVs are time consuming prior to uploading into the software, but it is unavoidable on our end and essentially has nothing to do with Exceed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Ehtesham Mohammad

Feature filled and intuitive.

2019-01-10

Both the chat bot and the virtual assistant are feature rich and we are intrigued to see how well the AI responds to customers.

Pros

From the products similar to Exceed.ai in the market, what stands out the most is the support provided. Apart from speed and accuracy in their response, the Exceed.ai team ensure that we are meeting our goals. They have also made customization to help us meet our needs, making them the most flexible provider in the market I know of.

Cons

I have not been able to identity any issues yet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Exceed.ai


Thank you for your endorsement. We are happy to serve you!

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