Wingmate Reviews - Page 2

The thing I like most about Wingmate is that Wingmate was able to give our driver's a voice that is being heard. Wingmate is that tool that has bridged that gap between or front line and our Sales team.

The only thing I liked the least about Wingmate is that fact that it scares some of our older drivers away, who in fact would actually be bringing in Gold. Other than that I have 0 complains. Great software and tool to get the job done!

Thank you so much for the review Jordan! We're always looking for new ways to maximize engagement, if you have any suggestions we're all ears. We're so happy to have you as part of the program!

- Ease of use for the team in the field - Ability for field users to track progress of sales leads they captured - An easy way to track commissions paid on closed sales leads

The only thing I would like to see changed is the ability for us to add/remove users ourselves instead of submitting a request.

Thanks for the feedback! With a manager account, it is very simple to add and disable users through the admin console. For a walkthrough, please take a look at our support page here: https://support.wingmateapp.com/hc/en-us/articles/360003884292-Manager-Welcome-must-read- You can also reach out to us anytime and we'd be more than happy to help out!

Easy to use on a mobile device and desktop. Greatly improves communication amongst departments and teammates. Prompt and efficient support from the Wingmate team. Removes the need for paper documentation of a prospect or lead.

Quite some time ago, I would have said I least like the inability to search existing leads. Prompt attention was given to this issue. A solution was implemented fast. At this time, I do not have a "con" related to this program.

Thanks so much for the review Shayne, it is much appreciated! It has been a pleasure to work with you

Very easy and user friendly. Willing to make improvements on the fly that allow for more ease of use from the user. Front-line users can add leads in 2 to 3 steps with little typing required. The app allows you to pull information about an account instantly. Customize the program for our needs and take our input to make the program even better.

I wasn't available or I didn't start using it sooner!

The product is very user friendly and is very quick. Time is always pressing on the route and this tool assists them in giving sales great leads quickly while making some extra flash cash for themselves.

The reporting tools are something that needs work. When picking a date range, the leads shown per person seem to be what is being worked in real time instead of what was submitted. The total sales made can not be broken down by a date range, just a total.

Really appreciate the feedback Megan! We'e recently made some updates to the analytics page which now allows you to view the analytics by a custom date range. We're constantly looking for ways to improve, if you have any other suggestions for us please reach out!

The ease of use is amazing. The layout is so straight forward and can do quick on the fly

The process of waiting and the timeframe from start to finish of a lead

Really appreciate the feedback Ryan! We understand that sometimes the sales process can be a little bit long, but I'm sure your sales team appreciates the patience and all the great leads you send in!

The functionality of the app is pretty good. It's easy to capture what you need quickly while out & about. The design/interface isn't confusing.

When comparing it to the website version, some drop-downs/menus simply don't match up (ie more options on the web version). Also, the different tabs at the top within the app do not display leads properly unless you close the app then reopen.

Wingmate allows anyone within an organization to submit potential leads. The application isn't at all industry-specific so it can be used in any sales environment. Wingmate can be accessed on mobile platforms, allowing a lead to be submitted anywhere.

The turnaround time with submitted leads is too slow to be effective. Although Wingmate keeps tracks of all leads (and who submitted them), it is generally faster to forward a lead directly to sales personnel. This might be an issue with our company's implementation but during my time using the application I found my leads would not receive a follow-up for longer periods of time.

Thank you for the feedback Scott! While we would love it if every lead receives as much attention as possible, response rates do vary quite a bit between the companies that we work with. I would suggest discussing this with your sales manager and sales team, hopefully it will lead to many more closes for your company. If you ever have any suggestions about the app we'd love to hear it!

It is very user friendly. I am able to view and track sales lead with ease.

Everything is working well. I cannot think of anything I would change as of now.

Incentive for the field to pass on repair information and allows the office to quickly turn around quotes.

Does not integrate with Jonas ERP software. It can be redundant to our Pipedrive CRM so it's not always used to the end of a process. I would like to be able to use it as our sole CRM software but it isn't at the level of Pipedrive or Salesforce

Super easy to use and the integration from our previous crm was seamless. The interface is just simply better than other platforms that I’ve tried.

Salesforce had a few more features but our team didn’t really use them.

This software is simple and fast to use. Very straight forward.

Nothing to dislike here. The App is perfect in my opinion.

Thanks for the review Kim, so glad to have you as part of the program! If there is ever anything we can do to improve please let us know

Ease of entering information Ease of moving between leads

Simple graphics Limited options with regards to entry fields

Thank you for the review Rob! We do have the option for multiple entry fields, please have one of your managers reach out to us so we can discuss this for you!

Ease of use, intuitive, and a great team supporting the product.

During our initial setup, we did not integrate with our CRM. That made it difficult for us to track progress in multiple platforms. I understand that functionality now exists and would be something that we'd explore in the future.

Josh, Thank you for the review. As a respected veteran at WM, your kind words mean a lot to us. Looking forward to making that integration happen!

It's nice that our delivery drivers can snap pictures of leads for us who then get qualified.

My sales territory is primarily Montreal (I also cover Toronto) but apparently our Wingmate rep does not speak French so I end up having to qualify my own leads. My "issue" (minor) with this isn't that I have to qualify the leads myself as much as it is that since May, it's more that if you plan on doing business in Montreal/Quebec, you need to have employees who are able to service this area.

Wingmate is a great product. It makes capturing a sales lead in the field effortless. The tracking features are amazing. I would recommend this to any company looking to build organic growth.

The quality of your leads and the number of leads submitted is totally up to you, the end user.

Pauline, Thank you for your kind review. Looking forward to continuing our success with Doritex!

More employees need to use this. As well, proper follow up

Does not populate onto our CRM. Creates more work

Ease in download and usage. The picture option made it easier when driving to and from work to capture roll off containers and other services we provide in the area without having to pull over.

Follow ups as by email as I am not in Sales. I am in Accounting.

easy and effective to use. we have drivers put in lead notes in to wingmate, which is then past forwarded to our sales team to engage with the customer. all the notes and information needed is all in one nice software that allows us (sales team) to connect with new customer through drivers (whom we generally dont often see as they work from different hubs)

so far, I haven't run in to any issues with using wingmate.

the team feed. the ability to connect with team on the ground and post update visible to all. overall the technology and the visibility that it creates is amazing

would be great to be able to integrate to other business application that I use on daily basis such as Salesforce or MS office

I am submitting leads through this wing mate app and it is very easy to use. It is good to have the camera and recording option.

So far nothing to complain. Easy to download and use this app. Recording option sometimes lag and the address portion most of the time pick up the wrong location.

Thanks for the review Mini! Sometimes in dense areas the address may be a little off, but this can always be edited when submitting the lead. We're so happy to have you using the app!

What I liked most was the venn between having both GPS location and photos captured on location to clearly outline the style of lead that salesmen would be pursuing.

I found it somewhat difficult to tie leads to contact information as the sales development process advanced.

Thanks for the feedback! We always have the option to add in custom fields to make finding contact information on each lead easier. Please have your management team reach out to us to discuss this!

Easy to use and convenientl. The ease is the most important

No issues with it whatsoever at the moment.