App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

HubSpot CRM vs Gong.io Comparison

Add to Compare

Compare similar apps

Freshdesk logo

Freshdesk

4.5

Bitrix24 logo

Bitrix24

4.1

Salesforce Sales Cloud logo

Salesforce Sales Cloud

4.4

ClickUp logo

ClickUp

4.7

HoneyBook logo

HoneyBook

4.8

NetSuite logo

NetSuite

4.1

Good recommendations?

Overview

Category Leaders

Save valuable selling time with HubSpot CRM that takes care of all the little details from recording calls, logging emails and managing data

Category Leaders

Get unfiltered visibility into what's happening with your sales team, your deals, and your market with Revenue Intelligence from Gong.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

0

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

3.6K

5

4

3

2

1

2.2K

1.1K

195

40

18

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

4.8

519

5

4

3

2

1

435

78

5

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

The comprehensive database, the intuitive tools, the ease of deployment - all of these are appreciated about this product.
It is popular and used by a few other businesses that we know, so we considered it and the functionality is good.
Love the email tracking and wonderful having contacts all in the same place. As a solopreneur, it is like having a virtual assistant.

Pros

Great and easy to use, great feedback and LOVE being able to read a transcript of the call.
Outstanding way to retain information discussed, study my own and other behaviors to improve. It's quickened our new hire on-boarding and improves direct coaching.
It integrates pretty seamlessly with different CRM providers - including Salesforce and HubSpot. Using it to trigger workflows in tools like Zapier is a great feature.

Cons

Also, there is a hard limit of 1,000 custom fields, which is not something you can even buy more of, which in my opinion is a severe limitation.
Lack of industry specific columns or trackers. Lack of customization to suit the needs of the industry I was in.
There have been multiple times where we lost data and data was unretrievable.

Cons

It's glitched and messed up a few calls that I have been on. I had to boot it out of the conversation.
It's been tough onboarding some of my teammates to the software. That's been the biggest, and only, struggle.
If anything the search functionality is a little bit confusing. If you do not have the exact name of the call you are trying to view it will take a while to track down.
  • Vendor responds to reviews
  • Last review4 days ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features95
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Archiving & Retention
  • Assessment Management
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Monitoring
  • Call Recording
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Campaign Analytics
  • Campaign Management
  • Cataloging/Categorization
  • Chat Transcript
  • Client Management
  • Client Tracking
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Competitive Analysis
  • Contact Database
  • Contact Management
  • Contextual Guidance
  • Contract/License Management
  • Conversation Intelligence
  • Correlation Analysis
  • Customer Database
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Management
  • Deal Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Event Triggered Actions
  • FAQ
  • Feedback Management
  • File Transfer
  • For Financial Institutions
  • For Mac Devices
  • For Sales Teams/Organizations
  • For Startups
  • For iPad Devices
  • Forecasting
  • Interaction Tracking
  • Internal Chat Integration
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Live Chat
  • Marketing Automation
  • Meeting Management
  • Mobile Access
  • Multi-Channel Communication
  • Natural Language Search
  • On-Demand Recording
  • Onboarding
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Progress Tracking
  • Project Management
  • Prospecting Tools
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Recording
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Routing
  • Sales Activity Management
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduled Recording
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Source Tracking
  • Speech Recognition
  • Statistical Analysis
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Team Assignments
  • Template Management
  • Territory Management
  • Third Party Integrations
  • Training Management
  • Video Conferencing
  • Visual Analytics
  • Web Forms
  • Workflow Management
  • Total features47
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Archiving & Retention
  • Assessment Management
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Monitoring
  • Call Recording
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Campaign Analytics
  • Campaign Management
  • Cataloging/Categorization
  • Chat Transcript
  • Client Management
  • Client Tracking
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Competitive Analysis
  • Contact Database
  • Contact Management
  • Contextual Guidance
  • Contract/License Management
  • Conversation Intelligence
  • Correlation Analysis
  • Customer Database
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Management
  • Deal Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Event Triggered Actions
  • FAQ
  • Feedback Management
  • File Transfer
  • For Financial Institutions
  • For Mac Devices
  • For Sales Teams/Organizations
  • For Startups
  • For iPad Devices
  • Forecasting
  • Interaction Tracking
  • Internal Chat Integration
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Live Chat
  • Marketing Automation
  • Meeting Management
  • Mobile Access
  • Multi-Channel Communication
  • Natural Language Search
  • On-Demand Recording
  • Onboarding
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Progress Tracking
  • Project Management
  • Prospecting Tools
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Recording
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Routing
  • Sales Activity Management
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduled Recording
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Source Tracking
  • Speech Recognition
  • Statistical Analysis
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Team Assignments
  • Template Management
  • Territory Management
  • Third Party Integrations
  • Training Management
  • Video Conferencing
  • Visual Analytics
  • Web Forms
  • Workflow Management

Integrations

  • Total integrations1250
  • Gmail
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Insightly
  • Mailchimp
  • Marketo Engage
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • QuickBooks Online Advanced
  • Salesforce Platform
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • SugarCRM
  • WordPress
  • Xero
  • Zapier
  • Zoho CRM
  • Total integrations45
  • Gmail
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Insightly
  • Mailchimp
  • Marketo Engage
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • QuickBooks Online Advanced
  • Salesforce Platform
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • SugarCRM
  • WordPress
  • Xero
  • Zapier
  • Zoho CRM

User reviews that mention these apps

AR
AvatarImg

Verified reviewer

Financial Services, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Gong.io logo

Gong.io

Perfect fit for CS

Reviewed 3 years ago

I can be present on calls and record my notes later I can give and receive feedback on calls I can understand metrics of my calls and how I rank in my peer group

Pros

Gong is critical to my workflow. I use Gong to listen and learn to my colleagues calls, listen to my own calls for areas for improvement and for recording notes after calls.

Cons

Transcripts need some work. I wish I could copy from the transcript into the CRM.

SM
AvatarImg

Sean M.

Information Technology and Services, 1,001-5,000 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Gong.io logo

Gong.io

Gong makes my life easier

Reviewed 3 years ago

As the Sales manager, a lot of my time is dedicated towards training and skill development and Gong is the tool that I rely on for evaluating client meetings and identifying areas of improvement for my direct reports.

Pros

Love the way that Gong pin points the parts of a call that I want to evaluate using word filters.

Cons

It picks up most of the calls from our CRM but sometimes misses out on picking up some calls.

JC
AvatarImg

James C.

Computer Software, 51-200 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Gong.io logo

Gong.io

A must-have for any sales team

Reviewed 2 years ago

Overall this is a must have for any sales team. It's changed the way our sales team works for the better.

Pros

The feature that highlights certain sections of calls based on keywords. Additionally, the transcription allows us to quickly scan the call to learn from the call. We can now understand what top reps do differently than lower performing reps.

Cons

The cost of the software is high. Properly integrating this with our CRM has been a challenge of sorts.

SR
AvatarImg

Sam R.

Computer Software, 1,001-5,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Gong.io logo

Gong.io

Loaded with functionality - very easy to learn

Reviewed 3 years ago

I've had a very positive experience. It's been a key data source for feeding the competitive intelligence process, and many other users have pulled great insights across a variety of topics from it.

Pros

It's very simple to learn at a basic level, which makes it easy to dive deeper into the functionality. Within a few minutes you can start to unlock insights about what kinds of topics are coming up in calls, how prospects are reacting to certain methods, etc. The interface for setting up automation is straightforward as well, and that gives you access to a host of use-cases for automatically extracting insights from your call data. It integrates pretty seamlessly with different CRM providers - including Salesforce and HubSpot. Using it to trigger workflows in tools like Zapier is a great feature.

Cons

While there's a lot you can do to analyze the data within the application - the manual data export feature isn't as great. If you just want to cut and filter a spreadsheet, it's a pretty cumbersome process. That being said, if you connect it to another tool for analyzing the data it's not a problem.

LH
AvatarImg

Leigh H.

Information Technology and Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Gong.io logo

Gong.io

Great tool to drive sales team effectiveness

Reviewed 4 years ago
Pros

Easy to use. Great for training new and tenured reps. Provides market insight for non-sales reps that we find very valuable. Has been instrumental in enabling us to continually optimize our messaging while at the same time ensure standardization across all reps. Daily triggered emails are strong.

Cons

You get out of it what you put into it. Simply buying and setting up gong will not deliver ROI. Would also like to see more Hubspot integrations - typically trails SFDC on their release schedule.

AvatarImg
AvatarImg

Max F.

Computer Software, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Gong.io logo

Gong.io

Couldn't liver without it

Reviewed 2 years ago
Pros

I track and metricize every call I make. I can easily reference previous conversations. Every gong call I make goes into my CRM.

Cons

Playback can be clumsy and troublesome from time to time.

AvatarImg
AvatarImg

Valerie K.

Computer Software, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Gong.io logo

Gong.io

Value for money

Reviewed 3 years ago

Value for money. It does the job, easy to use, it’s never down and without a doubt an invaluable asset to any sales organization.

Pros

Easy to use, links to your CRM, allows you to view call transcripts, easy to listen to other team members’ calls and share them

Cons

The transcript is hard to understand 90% of the time. Also you can only rate the call using their scorecard, you can’t really customize it. Also sometimes it’s hard to find a call if you used a conference line as opposed to dialing directing from the CRM.

AvatarImg
AvatarImg

Jonathan T.

Internet, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Gong.io logo

Gong.io

Great Promise, Hard to Use

Reviewed 3 years ago

We used Gong.io to gain insights into our sales conversations.

Pros

I love when it recorded calls, created a transcript, and gave some stats on talk time, patience, monologues, etc.

Cons

It's a bear to get it to record my calls. We use Dialpad and HubSpot, and it never really got set up correctly. What's worst is that to record video calls via Zoom, it joins as a 3rd participant, which means you're on a 40-minute clock on the free version. Pretty much makes Zoom Pro a necessity if you're trying to do product demos and close the sale then and there.

FT
AvatarImg

Florin T.

Computer Software, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Gong.io logo

Gong.io

Gong should be an essential part of every sales rep's tech stack

Reviewed 4 years ago
Pros

Apart from maybe Salesforce, Gong is the second most important tool in my stack as an AE. It's easy to use (almost no set up), allows me to listen to my calls and most importantly gives me the opportunity to use analytics to see how I can improve with every call.

Cons

I don't have any negative feedback as of now, the platform does exactly what we wanted it to do. I can see the future of gong being a virtual assistant to sales reps, that not only transcribes notes, but logs them for you and set's up tasks for you automatically in your CRM based on what it heard on the call.

Ny
AvatarImg

Natalie y.

Information Technology and Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Gong.io logo

Gong.io

The Most Valuable Innovative Tool of the Decade

Reviewed 4 years ago

I am a raving fan. I don't know if I've ever really been a raving fan of a tool, besides the company I work at (Copper CRM!). I love their UI, their marketing emails which are NOT annoying (how?!?!), and their friendly support team. But mostly- this incredible tool allows me to become a better salesperson. Faster.

Pros

So novel. Yes, other demo softwares allow you to get insights. But Gong takes it to a whole different level. The tips are a prime example of artificial intelligence of the future. I can see exactly what I need to improve immediately after a call- and I check after each one. I set realistic goals that I can actually measure based on recommended best practices that are outlined to me from research that Gong makes available to me- average amount of patience, interactivity, and more that's necessary for a successful sales call.

Cons

The only thing I would change is that I'd like to be able to search more words within demos I've completed. The search functionality is already incredible, as it can pinpoint certain filler words and I can search a variety of terms. If it could capture more, which it likely will as they progress, I'd be thrilled.

AR
AvatarImg

Verified reviewer

Computer Software, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Gong.io logo

Gong.io

AE Manager uses and depends on Gong more than Salesforce

Reviewed 10 months ago

I brought Gong to my company when we were only 10 employees and 2 AEs. Gong has been perhaps the most critical tool in our sales tech as we have scaled from 2 AEs to 30+ AEs, a sales team of 6 to 100+, and as a company, from 10 employees to nearly 400 in 3 years.

Pros

Hard to choose one thing I like the most about Gong, but as an AE Manager, it would be Deals. The ability to filter to my team, to any individual AE, to month, quarter, and year, and instantly seeing every deal in pipeline is game changing. The ability to see what deals have the most two way activity, see deal warnings that you can customize, and even pull other fields on the Salesforce object all while being able to deep dive into a deal and listen to the demo or recent calls allows me to run 1:1s effectively, forecast accurately, and get the context I lack in CRM.

Cons

We use Clari for forecasting internally. If there was to marry Clari and Gong together, and I can forecast to my VP within Gong, that would be great.