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HubSpot CRM vs Service Fusion Comparison

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Overview

Category Leaders

Save valuable selling time with HubSpot CRM that takes care of all the little details from recording calls, logging emails and managing data

Category Leaders

Service Fusion is a cloud-based field service management software that helps to connect office staff, technicians, and clients.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

50

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

149

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

1,739

925

160

34

15

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

5

4

3

2

1

90

35

6

6

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

Pros

The pricing is excellent. We use it mainly to track web hits and who was hitting our website, I have used Lead Forensics in the past and this is as good if not better and it comes for free.

TR

Tony R.

Love the email tracking and wonderful having contacts all in the same place. As a solopreneur, it is like having a virtual assistant.

AR

Anonymous Reviewer

The overall experience is good, very good. You can have multiple users answer chat and email and the UX is very good.

PG

Pietro G.

Pros

Very nice people that are willing to work with you weekly to train you and your team on the system free of charge so that is amazing.

HJ

Heidi J.

The data that you get out of it is fantastic. I also love the integration to Quickbooks which makes it even easier to manage the business.

JA

Jason A.

Great Program, awesome features, pricing for the program is reasonable. The staff was quick to sign us up.

BT

Braxten T.

Cons

Also, there is a hard limit of 1,000 custom fields, which is not something you can even buy more of, which in my opinion is a severe limitation.

ZP

Zach P.

Lack of industry specific columns or trackers. Lack of customization to suit the needs of the industry I was in.

Ryan C.

There have been multiple times where we lost data and data was unretrievable.

AR

Anonymous Reviewer

Cons

The reporting is very limited and you can't get all of your data out of the system. Some of the reports are currently providing bad data and cannot be used.

CS

CM S.

The one thing I really dislike about this software is how difficult it is to just get a simple list of the VIP customers or maintenance contracts.

MG

Makenzie G.

Another Broken Software With Crappy Back-End Support.

AS

Aaron S.

  • Vendor responds to reviews
  • Last review2 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features65
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assignment Management
  • Audit Trail
  • Automated Scheduling
  • Automatic Backup
  • Billing & Invoicing
  • Booking Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Campaign Management
  • Cataloging/Categorization
  • Client Management
  • Client Portal
  • Client Tracking
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Cost Estimating
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Alerts
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Management
  • Employee Scheduling
  • Equipment Tracking
  • Estimating
  • Event Calendar
  • File Storage
  • For Financial Institutions
  • For General Contractors
  • For Locksmiths
  • For Mac Devices
  • For Plumbing Industry
  • For Startups
  • For iPad Devices
  • Forecasting
  • GPS
  • Geographic Maps
  • Historical Reporting
  • Inspection Management
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Live Chat
  • Location Tracking
  • Maintenance Scheduling
  • Marketing Automation
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Monitoring
  • Multi-Location
  • Online Booking
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Performance Metrics
  • Photo Capture
  • Photos / Images
  • Pipeline Management
  • Prebuilt Assembly
  • Preventive Maintenance
  • Project Management
  • Prospecting Tools
  • Purchase Order Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Real-time Updates
  • Recurring Appointments
  • Recurring Tasks
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Routing
  • SMS Messaging
  • Sales Pipeline Management
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Service History
  • Social Media Integration
  • Source Tracking
  • Status Tracking
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Technician Management
  • Template Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Warranty Tracking
  • Work History
  • Work Order Creation
  • Work Order Management
  • Workflow Management
  • Total features112
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assignment Management
  • Audit Trail
  • Automated Scheduling
  • Automatic Backup
  • Billing & Invoicing
  • Booking Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Campaign Management
  • Cataloging/Categorization
  • Client Management
  • Client Portal
  • Client Tracking
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Cost Estimating
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Alerts
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Management
  • Employee Scheduling
  • Equipment Tracking
  • Estimating
  • Event Calendar
  • File Storage
  • For Financial Institutions
  • For General Contractors
  • For Locksmiths
  • For Mac Devices
  • For Plumbing Industry
  • For Startups
  • For iPad Devices
  • Forecasting
  • GPS
  • Geographic Maps
  • Historical Reporting
  • Inspection Management
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Live Chat
  • Location Tracking
  • Maintenance Scheduling
  • Marketing Automation
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Monitoring
  • Multi-Location
  • Online Booking
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Performance Metrics
  • Photo Capture
  • Photos / Images
  • Pipeline Management
  • Prebuilt Assembly
  • Preventive Maintenance
  • Project Management
  • Prospecting Tools
  • Purchase Order Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Real-time Updates
  • Recurring Appointments
  • Recurring Tasks
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Routing
  • SMS Messaging
  • Sales Pipeline Management
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Service History
  • Social Media Integration
  • Source Tracking
  • Status Tracking
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Technician Management
  • Template Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Warranty Tracking
  • Work History
  • Work Order Creation
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations855
  • Gmail
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Insightly
  • Mailchimp
  • Marketo Engage
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce App Cloud
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • SugarCRM
  • Xero
  • Zapier
  • Zoho CRM
  • Total integrations7
  • Gmail
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Insightly
  • Mailchimp
  • Marketo Engage
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce App Cloud
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • SugarCRM
  • Xero
  • Zapier
  • Zoho CRM