HubSpot CRM Case Study

HubSpot CRM

Everything you need to sell in one integrated suite

4.5/5 (1,894 reviews)

HubSpot CRM use case: Germán Andrés Castaño Vásquez

Germán Andrés Castaño Vásquez

Verified Reviewer  
17th of November, 2016
The best CRM for a startup and SMBs

I've been using Hubspot CRM for several projects and I can say that has the essential features required for a tool of its kind. You can keep track of customers, companies, emails, phone calls, assign tasks, record deals and know where every customer is in their life cycle. A cool feature are the bcc and forward emails that you can use with every email platform so for save a contact with a customer you just have to forward the email to your own forward email or send your email with de bcc email in the bcc field. Every email sent from Hubspot CRM is tracked for openning and clicks.

What do you like best?

It's free and with no limitations at all. It has all the basic features you need to start using a CRM and even go to advanced levels. Hubspot is a trustworthy brand and the product is excellent for begginers and advanced users.

What do you dislike?

Doesn't have an app to use it in your smartphone.

Why did you end up selecting HubSpot CRM over other applications?

Because the brand and besides is free, so you don't have problems when trying.

If so, why did you switch?

It wasn't a CRM and I was needing one

What is your main use case with HubSpot CRM?

We use CRM to organize all the customers, contats and deals in the startup I work for.

Give one example how HubSpot CRM has improved the way your organization functions

Helps to improve customers management and relationships and helps a lot in collaboration.

Likelihood to recommend


Recommendations to others considering HubSpot CRM

If you want to start using a CRM this product is really good. You don't have to pay anything and it has all the features you need and if you don't know how to use it it has a very good documentation.

Time used

6-12 months

Frequency of use


Rating breakdown

Value for money
Ease of use
Customer support