The best CRM for a startup and SMBs
I've been using Hubspot CRM for several projects and I can say that has the essential features required for a tool of its kind. You can keep track of customers, companies, emails, phone calls, assign tasks, record deals and know where every customer is in their life cycle. A cool feature are the bcc and forward emails that you can use with every email platform so for save a contact with a customer you just have to forward the email to your own forward email or send your email with de bcc email in the bcc field. Every email sent from Hubspot CRM is tracked for openning and clicks.
It's free and with no limitations at all. It has all the basic features you need to start using a CRM and even go to advanced levels. Hubspot is a trustworthy brand and the product is excellent for begginers and advanced users.
Doesn't have an app to use it in your smartphone.
Because the brand and besides is free, so you don't have problems when trying.
It wasn't a CRM and I was needing one
We use CRM to organize all the customers, contats and deals in the startup I work for.
Helps to improve customers management and relationships and helps a lot in collaboration.
If you want to start using a CRM this product is really good. You don't have to pay anything and it has all the features you need and if you don't know how to use it it has a very good documentation.