HubSpot CRM Case Study

HubSpot CRM

Everything you need to sell in one integrated suite

4.5/5 (1,893 reviews)

HubSpot CRM use case: Jazmin Dorsey, MFA

Jazmin Dorsey, MFA

Verified Reviewer  
21st of November, 2016
Great for tracking email reads

I like using HubSpot CRM because it helps me see where I stand when talking to leads and handling the conversations I have with them, as well as any sales that might generate from connecting with them.

What do you like best?

Being able to see when a potential client or current client opens an email, regardless how many times they've done it. The Sales Pipeline. The price.

What do you dislike?

The new iOs app is kind of buggy.

Why did you end up selecting HubSpot CRM over other applications?

It had all of the features I needed (and more) at the price I was looking for.

If so, why did you switch?

Base CRM was too complicated, didn't have enough features, and charged you for things that should have already been included in the introductory plan.

What is your main use case with HubSpot CRM?

Tracking and monitoring emails.

Give one example how HubSpot CRM has improved the way your organization functions

Since I am able to see when someone opens an email, I can figure out if a lead is interested (opens frequently) or not interested (opens and doesn't respond). I also know if a client has received something I sent, such as a project I was working on.

Likelihood to recommend


Recommendations to others considering HubSpot CRM

This is one of the best business resources I have come across. It's definitely a great thing to have.

Time used

6-12 months

Frequency of use


Rating breakdown

Value for money
Ease of use
Customer support