IBM CPQ vs Ebsta Comparison

Overview

IBM CPQ is a sales management and enterprise social networking platform designed to ease communication between sales and...

Ebsta is a customer engagement platform designed to help marketing, sales and customer success teams increase productivity...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$703.00/yr.year
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$30.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

5

4

3

2

1

83

18

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

Pros

It has exponentially helped our sales team succeed. Easy to use, efficient, robust tools, minimal training needed to accomplish everyday tasks, and nice automation tools.
It's pretty awesome to add all my emails into Salesforce with Ebsta...such a timesaver and I don't have to look through my sent emails to find an important one. I can quickly track it in Salesforce.
Ease of use, quick and clean insights at the top of my email client (gmail), good Salesforce pluggin without having to log into salesforce.

Cons

Cons

Often times, EBSTA responds faster than SFDC. Only negative I'd give ebsta is its inability to automate simple reminders (i.e.: "Call if no word after 3 days"), but there are workarounds for it.
Sometimes the icon to select to record the email in Salesforce is missing and I have to reinstall the software.
Sometimes you can not identify a user who is already in inventory when browsing on LinkedIn. Other times it takes a wrong name.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review5 months ago

Key features

  • Total features1
  • Activity Dashboard
  • Activity Tracking
  • Application Integration
  • Automated Scheduling
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Click Tracking
  • Collaboration Tools
  • Email Integration
  • Email Marketing Management
  • Email Tracking
  • Engagement Analytics
  • History Tracking
  • Monitoring
  • Partner Management
  • Performance Reports
  • Prioritizing
  • Real Time Monitoring
  • Real Time Notifications
  • Reporting & Statistics
  • Website Integration
  • Workflow Management
  • Total features22
  • Activity Dashboard
  • Activity Tracking
  • Application Integration
  • Automated Scheduling
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Click Tracking
  • Collaboration Tools
  • Email Integration
  • Email Marketing Management
  • Email Tracking
  • Engagement Analytics
  • History Tracking
  • Monitoring
  • Partner Management
  • Performance Reports
  • Prioritizing
  • Real Time Monitoring
  • Real Time Notifications
  • Reporting & Statistics
  • Website Integration
  • Workflow Management

Integrations

  • Total integrations1
  • Facebook
  • Gmail
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Insightly
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Xero
  • Zapier
  • Zoho CRM
  • Total integrations10
  • Facebook
  • Gmail
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Insightly
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Xero
  • Zapier
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

IBM CPQ vs. Ebsta

See how IBM CPQ and Ebsta stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.