IBM CPQ vs Freshsales Comparison

Overview

IBM CPQ is a sales management and enterprise social networking platform designed to ease communication between sales and...

A complete CRM for high-velocity sales teams with integrated phone and email, user behavior tracking and lead scoring

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$703.00/yr.year
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$12.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

5

4

3

2

1

333

94

16

3

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

Pros

We have been using Freshales for over an year now and our experience has been quite superb. I really appreciate their thoughtful updates on regular intervals.
Easy set up, intuitive interface, good gmail integration, decent price. I once called them for help on a saturday and someone answered and was very helpful.
Freshsales' biggest attractions are ease of use and cloud access. This facilitates the control of the business in progress and its closure, giving us better competitiveness in the market.

Cons

Cons

The opt-out option for mail receivers automatcally renders that client as unqualified and will not be disturbed by mistake anymore.
Worst still, I have to follow up on the ticket since the support never proactively tells you the status of your ticket. Never opt for Freshsales! what a rip off and time waste.
I got someone to pay for a year and they only pay me for a month at a time. I was told because they could cancel but the subscription is nonrefundable.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review25 days ago

Key features

  • Total features1
  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Appointment Management
  • Automated Sales
  • Automatic Notifications
  • Behavior Tracking
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Call Recording
  • Campaign Planning
  • Chat
  • Collaboration Tools
  • Configurable Workflow
  • Contact Database
  • Custom Fields
  • Custom Forms
  • Customer Database
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Data Visualization
  • Drag & Drop Interface
  • Duplicate Detection
  • Email Distribution
  • Email Integration
  • Email Templates
  • Email Tracking
  • Event Calendar
  • Event Logs
  • Filtered Views
  • Follow-up Scheduling
  • Forecasting
  • History Tracking
  • Inbox Management
  • Lead Assignment
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Scoring
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Currency
  • Opportunity Management
  • Partner Management
  • Permission Management
  • Pipeline Management
  • Pipeline Reports
  • Project Notes
  • Project Tracking
  • Real Time Notifications
  • Reminders
  • Reporting & Statistics
  • Role-Based Permissions
  • Sales Analytics
  • Sales Forecasting
  • Sales Reporting
  • Sales Tracking
  • Search Functionality
  • Status Tracking
  • Summary Reports
  • Third Party Integration
  • Visual Analytics
  • Web Forms
  • Website Integration
  • Workflow Management
  • Total features68
  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Appointment Management
  • Automated Sales
  • Automatic Notifications
  • Behavior Tracking
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Call Recording
  • Campaign Planning
  • Chat
  • Collaboration Tools
  • Configurable Workflow
  • Contact Database
  • Custom Fields
  • Custom Forms
  • Customer Database
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Data Visualization
  • Drag & Drop Interface
  • Duplicate Detection
  • Email Distribution
  • Email Integration
  • Email Templates
  • Email Tracking
  • Event Calendar
  • Event Logs
  • Filtered Views
  • Follow-up Scheduling
  • Forecasting
  • History Tracking
  • Inbox Management
  • Lead Assignment
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Scoring
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Currency
  • Opportunity Management
  • Partner Management
  • Permission Management
  • Pipeline Management
  • Pipeline Reports
  • Project Notes
  • Project Tracking
  • Real Time Notifications
  • Reminders
  • Reporting & Statistics
  • Role-Based Permissions
  • Sales Analytics
  • Sales Forecasting
  • Sales Reporting
  • Sales Tracking
  • Search Functionality
  • Status Tracking
  • Summary Reports
  • Third Party Integration
  • Visual Analytics
  • Web Forms
  • Website Integration
  • Workflow Management

Integrations

  • Total integrations1
  • Facebook
  • Gmail
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Insightly
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Xero
  • Zapier
  • Zoho CRM
  • Total integrations62
  • Facebook
  • Gmail
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Insightly
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Xero
  • Zapier
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

IBM CPQ vs. Freshsales

See how IBM CPQ and Freshsales stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.