IBM CPQ vs Gong.io Comparison

Overview

IBM CPQ is a sales management and enterprise social networking platform designed to ease communication between sales and...

Gong is a conversation intelligence platform for business-to-business sales teams that records, transcribes and analyzes...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$703.00/yr.year
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

5

4

3

2

1

318

61

1

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Pros

I love the simplicity of this product, and the sheer amount of data it is able to pull about sales calls. The data it is able to pull speaks volumes and helps tremendously to improve.
I love that I can hear other people’s call as it allows me to learn from the best. I love that I get a transcript of my calls so I can see what my action items were.
Great transcripts, good quality, love how you can skip to next speaker. Love the stats that are available and how easy it is to import a recording.

Cons

Cons

Gong blocks out numbers during calls, making it difficult to capture info that had been lost in technical issues.
If I am forced to put something down, I have had I think 3 or 4 different CSMs in the past year. That being said, we are not needy at all.
A lot of features/functionalities that I am unaware of or not sure how to use.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review21 days ago

Key features

  • Total features1
  • Archiving & Retention
  • Business Intelligence
  • Call Scripting
  • Call Tracking
  • Chat Transcript
  • Collaboration Tools
  • Event Triggered Actions
  • Feedback Collection
  • Indexing
  • Natural Language Search
  • Partner Management
  • Receiving
  • Reporting & Statistics
  • Search Functionality
  • Third Party Integration
  • Video Conferencing
  • Visual Analytics
  • Visual Discovery
  • Total features17
  • Archiving & Retention
  • Business Intelligence
  • Call Scripting
  • Call Tracking
  • Chat Transcript
  • Collaboration Tools
  • Event Triggered Actions
  • Feedback Collection
  • Indexing
  • Natural Language Search
  • Partner Management
  • Receiving
  • Reporting & Statistics
  • Search Functionality
  • Third Party Integration
  • Video Conferencing
  • Visual Analytics
  • Visual Discovery

Integrations

  • Total integrations1
  • Facebook
  • Gmail
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Insightly
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Xero
  • Zapier
  • Zoho CRM
  • Total integrations30
  • Facebook
  • Gmail
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Insightly
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Xero
  • Zapier
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

IBM CPQ vs. Gong.io

See how IBM CPQ and Gong.io stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.