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InGenius vs GoToConnect Comparison

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Overview

Increase agent productivity and earn happier customers with a seamless connection between your CRM and business phone system....

Category Leaders

GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

19.95

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.8

5

4

3

2

1

4

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5

4

3

2

1

387

152

31

8

8

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

Not enoughreviews yet

Pros

Intuitive UI on admin portal and the voice quality has been great. Also liked the graphical IVR editor - very easy, and the mobile app which is free.

BL

Bob L.

I love that its simple and clean interface. I love that I can use it to call Worldwide.

Kegan L.

This has been a welcome improvement over things like Google Voice. It allows for multiple users and phone extensions and the staying connected even when out of the office is a breeze.

AR

Anonymous Reviewer

Cons

Not enoughreviews yet

Cons

Jive was the worst decision we could have ever made as a company. They are dishonest, rude, and tried to double bill us at the end.

DF

David F.

Again, after extensive troubleshooting with the tech team and a manager, they simply blamed it on Apple with no foreseeable fixes in the future.

AF

Ardalon F.

Nothing at this time that I dislike about this software.

Kelly M.

  • Vendor responds to reviews
  • Last review8 months ago
  • Vendor responds to reviews
  • Last review6 days ago

Key features

  • Total features55
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Audio / Video Conferencing
  • Audio Calls
  • Audio/Video Recording
  • Auto-Dialer
  • Automated Attendant
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Calendar Management
  • Call Center Integration
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Campaign Management
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Custom Greetings/Messages
  • Customer Service Analytics
  • Customizable Templates
  • Dashboard
  • Electronic Signature
  • Employee Activity Monitoring
  • Employee Directory
  • Engagement Tracking
  • Event Scheduling
  • Event Triggered Actions
  • Fax Management
  • File Sharing
  • File Transfer
  • For Small Businesses
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • International Calling
  • Knowledge Base Management
  • Lead Capture
  • Lead Management
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Mobile Access
  • Multi-Channel Communication
  • Multi-User Collaboration
  • Multiple Parties
  • Multiple Scripts
  • Multiple User Accounts
  • On-Demand Recording
  • Open Database Design
  • Outbound Call Center
  • PBX
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Predictive Dialer
  • Presentation Streaming
  • Progressive Dialer
  • Purchasing & Receiving
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recording
  • Remote Access/Control
  • Remote Support
  • Reporting/Analytics
  • Ring Groups
  • SIP Trunking
  • Scheduled Recording
  • Screen Sharing
  • Search/Filter
  • Softphone
  • Support Ticket Management
  • Survey/Poll Management
  • Task Management
  • Telemarketing Management
  • Text to Speech
  • Third Party Integrations
  • Time Zone Tracking
  • Unified Communications
  • Video Chat
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • Virtual Voicemail
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Workflow Management
  • Total features95
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Audio / Video Conferencing
  • Audio Calls
  • Audio/Video Recording
  • Auto-Dialer
  • Automated Attendant
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Calendar Management
  • Call Center Integration
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Campaign Management
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Custom Greetings/Messages
  • Customer Service Analytics
  • Customizable Templates
  • Dashboard
  • Electronic Signature
  • Employee Activity Monitoring
  • Employee Directory
  • Engagement Tracking
  • Event Scheduling
  • Event Triggered Actions
  • Fax Management
  • File Sharing
  • File Transfer
  • For Small Businesses
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • International Calling
  • Knowledge Base Management
  • Lead Capture
  • Lead Management
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Mobile Access
  • Multi-Channel Communication
  • Multi-User Collaboration
  • Multiple Parties
  • Multiple Scripts
  • Multiple User Accounts
  • On-Demand Recording
  • Open Database Design
  • Outbound Call Center
  • PBX
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Predictive Dialer
  • Presentation Streaming
  • Progressive Dialer
  • Purchasing & Receiving
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recording
  • Remote Access/Control
  • Remote Support
  • Reporting/Analytics
  • Ring Groups
  • SIP Trunking
  • Scheduled Recording
  • Screen Sharing
  • Search/Filter
  • Softphone
  • Support Ticket Management
  • Survey/Poll Management
  • Task Management
  • Telemarketing Management
  • Text to Speech
  • Third Party Integrations
  • Time Zone Tracking
  • Unified Communications
  • Video Chat
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • Virtual Voicemail
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Workflow Management

Integrations

  • Total integrations9
  • Gmail
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Insightly
  • Mailchimp
  • Marketo Engage
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce App Cloud
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • SugarCRM
  • Xero
  • Zapier
  • Zoho CRM
  • Total integrations11
  • Gmail
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Insightly
  • Mailchimp
  • Marketo Engage
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce App Cloud
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • SugarCRM
  • Xero
  • Zapier
  • Zoho CRM