InGenius Features

InGenius

Computer telephony integration to fuel efficiency

4.8/5 (5 reviews)

Competitor Feature Comparison

Access Controls/Permissions
Activity Management
Activity Tracking
Alerts/Notifications
Audio / Video Conferencing
Auto-Dialer
Automated Routing
Automatic Call Distribution
Benchmarking
Blended Call Center
CRM
Call Center Management
Call Disposition
Call List Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Scripting
Call Tracking
Call Transfer
Callback Scheduling
Caller ID
Case Management
Chat/Messaging
Collaboration Tools
Communication Management
Computer Telephony Integration
Contact Database
Contact Management
Customer Service Analytics
Customizable Caller ID
Customizable Templates
Dashboard
Drag & Drop
Employee Directory
Employee Management
Engagement Tracking
Goal Setting / Tracking
Help Desk Management
Hotkeys
IVR / Voice Recognition
Inbound Call Center
Knowledge Base Management
Lead Capture
Lead Management
List Management
Live Chat
Manual Dialer
Meeting Management
Mobile Access
Multi-Channel Communication
Multi-User Collaboration
Multiple User Accounts
Onboarding
Outbound Call Center
Performance Management
Performance Metrics
Predictive Dialer
Progressive Dialer
Queue Management
Real Time Analytics
Real Time Comparisons
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-Time Chat
Real-time Updates
Reporting/Analytics
SIP Trunking
Search/Filter
Self Service Portal
Support Ticket Management
Telemarketing Management
Third Party Integrations
Training Management
Unified Communications
Video Conferencing
VoIP
VoIP Connection
Voice Mail
Workflow Management
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Access Controls/Permissions
Activity Management
Activity Tracking
Alerts/Notifications
Audio / Video Conferencing
Auto-Dialer
Automated Routing
Automatic Call Distribution
Benchmarking
Blended Call Center
CRM
Call Center Management
Call Disposition
Call List Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Scripting
Call Tracking
Call Transfer
Callback Scheduling
Caller ID
Case Management
Chat/Messaging
Collaboration Tools
Communication Management
Computer Telephony Integration
Contact Database
Contact Management
Customer Service Analytics
Customizable Caller ID
Customizable Templates
Dashboard
Drag & Drop
Employee Directory
Employee Management
Engagement Tracking
Goal Setting / Tracking
Help Desk Management
Hotkeys
IVR / Voice Recognition
Inbound Call Center
Knowledge Base Management
Lead Capture
Lead Management
List Management
Live Chat
Manual Dialer
Meeting Management
Mobile Access
Multi-Channel Communication
Multi-User Collaboration
Multiple User Accounts
Onboarding
Outbound Call Center
Performance Management
Performance Metrics
Predictive Dialer
Progressive Dialer
Queue Management
Real Time Analytics
Real Time Comparisons
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-Time Chat
Real-time Updates
Reporting/Analytics
SIP Trunking
Search/Filter
Self Service Portal
Support Ticket Management
Telemarketing Management
Third Party Integrations
Training Management
Unified Communications
Video Conferencing
VoIP
VoIP Connection
Voice Mail
Workflow Management
Visit WebsiteCompare App
Access Controls/Permissions
Activity Management
Activity Tracking
Alerts/Notifications
Audio / Video Conferencing
Auto-Dialer
Automated Routing
Automatic Call Distribution
Benchmarking
Blended Call Center
CRM
Call Center Management
Call Disposition
Call List Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Scripting
Call Tracking
Call Transfer
Callback Scheduling
Caller ID
Case Management
Chat/Messaging
Collaboration Tools
Communication Management
Computer Telephony Integration
Contact Database
Contact Management
Customer Service Analytics
Customizable Caller ID
Customizable Templates
Dashboard
Drag & Drop
Employee Directory
Employee Management
Engagement Tracking
Goal Setting / Tracking
Help Desk Management
Hotkeys
IVR / Voice Recognition
Inbound Call Center
Knowledge Base Management
Lead Capture
Lead Management
List Management
Live Chat
Manual Dialer
Meeting Management
Mobile Access
Multi-Channel Communication
Multi-User Collaboration
Multiple User Accounts
Onboarding
Outbound Call Center
Performance Management
Performance Metrics
Predictive Dialer
Progressive Dialer
Queue Management
Real Time Analytics
Real Time Comparisons
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-Time Chat
Real-time Updates
Reporting/Analytics
SIP Trunking
Search/Filter
Self Service Portal
Support Ticket Management
Telemarketing Management
Third Party Integrations
Training Management
Unified Communications
Video Conferencing
VoIP
VoIP Connection
Voice Mail
Workflow Management
Visit WebsiteCompare App

InGenius Feature Reviews

3 reviewers had the following to say about InGenius's features:

Warren R.

InGenius Connector Review

2021-01-14

Pros

We currently use the InGenius sidebar, which is directly integrated into our Salesforce instance and helps logs activities directly to accounts.

Cons

As an administrator, I do not have any negatives for this product. It has worked correctly for years and continues to serve its purpose

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Ange R.

InGenius - Productivity Boosting Tool

2021-02-26

Pros

There was one feature that wasn't working with our user's workflow so I reached out to support to see if they could help.

Cons

I have nothing negative to say about our experience with InGenius.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
BRock G.

OSEG - Review

2021-01-14

Pros

Ease of use for our sales and service team.

Cons

No current complaints on the software capabilities.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more