Inside Sales Box is one of the best Software to save data and dialing the best part is that it keeps all the data saved and secure.
I know of the person in Customer Service Namely "Amitoj" he is always very helpful and caring for Client this is the only reason i love to use this Software.
I like theirs customer service like the way they resolves the issues and help Clients.
Very spotty and often disconnects or won't connect at all. Also not all numbers in sales force are able to be used in the dialer which is frustrating when a contact has multiple numbers.
The software is integrated with SF and sometime lags with data. It doesn't always record the accurate details.