Invoca Features

Invoca

Call tracking & analytics software

4.76/5 (17 reviews)

Sales Feature Comparison

Most popular features of all Sales apps

API (153 other apps)
Activity Dashboard (102 other apps)
Activity Tracking (64 other apps)
Automatic Notifications (56 other apps)
CRM Integration (128 other apps)
Collaboration Tools (56 other apps)
Contact Database (64 other apps)
Contact Management (59 other apps)
Customizable Templates (57 other apps)
Data Import/Export (57 other apps)
Email Integration (53 other apps)
Lead Capture (49 other apps)
Lead Management (61 other apps)
Real Time Data (60 other apps)
Reporting & Statistics (59 other apps)
Sales Analytics (61 other apps)
Sales Reporting (60 other apps)
Sales Tracking (51 other apps)
Search Functionality (70 other apps)
Third Party Integration (91 other apps)

Invoca Feature Reviews

16 reviewers had the following to say about Invoca's features:

Steven Trice

Awesome Call Tracking Tool for Marketers

2018-12-06

Pros

It helped add diversity to our usual lead conversion forms.

Cons

It's a bit complex to start using, but once you learn, it's a great tool.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Ryan Beagan

Innovative Product & Amazing Staff

2019-10-23

Pros

Easy to use system that allows quick analysis of large and small sets of data. Insights from the data and signals have resulted in improvements across all call tracking KPIs.

Cons

The limitations around filters and reporting.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mark Shields

Good Phone Call Tracking Application

2017-06-08

We were able to get quality phone call data tracked in our CRM system.

Pros

Easily integrated into our CRM, easy to implement and customize, quality phone call data that can be used for marketing purposes.

Cons

Although the phone call data is good, its not as highly targeted as it could be.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

The best experience in telephone connectivity

2018-04-18

With Invoca marketers can get great information about callers and conversations, which can optimize the customer's journey in real time on virtually any channel or device.

Pros

I have more than 3 years dedicated to Telecommunications, I have had the opportunity to have used several software for call centers. With Invoke they have definitely improved communication with customers. With analysis and voice calls, you can optimize the entire purchase path, click to call. It is amazingly efficient, you can understand why customers are calling, so make the respective improvements and offer better service.

Cons

Makes customer contact ideal before, during and after each phone call.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Amanda Sloan

The future of call tracking

2019-10-23

Pros

It is easy to use Provides insights to calls, not just call routings Platform insight dashboard Easy to scale solutions & changes Customer service Integration capabilities Constantly innovating

Cons

Cost Innovations can require a need to restructure or make minimal changes in order to adjust and utilize new features

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Becky Monraz

Overall great tool

2019-05-17

Pros

I've used other call tracking solutions previously and feel that invoca has superior dashboard, implementation support and great account managers.

Cons

The script doesn't run 100% of the time, but have found this is typical with most call tracking solutions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Blake Elliott

Invoca Product

2019-10-22

Pros

Things are laid out simply, campaigns are easy to setup, and reporting is organized and effective.

Cons

It hasn't changed much in the past couple of years!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Marketing and Advertising company, 11-50 employees)

Senior Account Manager

2019-05-24

Been at RingPArtner for 5 years and we have always used invoca for tracking network calls.

Pros

For my role digging into publisher data is key, and for someone who is not usually good at these type of things I find myself hardly stuck at all.

Cons

Not a whole lot but a small thing would be that I don't like having to dig to figure out what my account allows. but that even seems like im trying to say something bad

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Charley Cash

Great for tracking advertising

2019-07-16

Pros

It is a great way to track our advertising dollars

Cons

It is easy to use after you have used it a couple of times

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Financial Services company, 1001-5000 employees)

Invoca for inbound tracking

2019-05-21

Pros

Pretty easy interface once you get used to it. Tracks accreting with a lot of advanced features for large businesses.

Cons

Some steps are repetitive. We have thousands of campaigns and it is difficult to update holiday hours across all those campaigns. Although, Invoca was willing to do this service for us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Guillermo Santos

Easiest Software to track my calls

2019-05-20

Pros

the simplicity of it and the dashboard straight away I can see everything I need to know

Cons

nothing to complain about software is easy to use

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
( company, 51-200 employees)

Great way to audit calls and improve in various areas of the company

2018-03-14

Pros

It's a great tracking system for calls to see whats working and what's not for marketing purposes.

Cons

Maybe there is a way, but it's a busy dashboard. Nonetheless, it works great and makes our team better in many ways.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Amy Franck

Your Digital Campaigns Will Thank You

2019-10-22

Great customer support, and cannot say enough about the positive impact this solution has had on our digital campaigns

Pros

The fact I now have a full view of how my digital marketing campaigns are performing and can leverage more robust call analytics within automated bidding

Cons

None it is easy to use and the benefits are excellent

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jackie Lovell

So much information at your fingertips

2016-11-07

I'd like to see the interface - specifically the navigation - become a bit more user-friendly, but once you get to know your way around, it's fairly straightforward.

Rating breakdown

Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
NATALIE DEVINE

INVOCA = ROI

2019-10-23

I LOVE THE PEOPLE, I LOVE THE TOOL, I LOVE THE RESULTS

Pros

I LOVE THE WAY YOU CAN CUSTOMIZE THE WAY YOU USE THE TOOL TO FIT YOUR NEEDS.

Cons

THE COST

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 11-50 employees)

Easy

2019-05-17

I would recommend them!

Pros

This software is easy to manage & the pricing structure is better than many out there.

Cons

I would like a little better UX on the adding of or removal of setups. But since I started a few years back, it has only improved on the regular.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more