Smart Rooms Customer engagement portal for sales 0 reviews Alternatives to Smart Rooms
Explore a recommended list of Smart Rooms alternatives for your business in 2020. Compare alternatives to Smart Rooms side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
Customer experience and engagement
Accelerate Revenues with Customer Engagement Management
Personalized content experience creation
What users mention about BrightInfo See all reviews Before I came to know BrightInfo, I had been battling with my site signing up. I began losing a few customers since they were irritated while signing up on my site could take them quite a while. I really like the analytics to see how our content is performing and the Knowledge Base has a lot of useful guides. Our Customer Success Manager has also been extremely helpful. The price of this amazing tool just worth it. Looking forward to bringing more people into this awesome tool.
Give your B2B buyers frictionless buying experiences
Accelerate Digital Adoption
What users mention about Whatfix See all reviews The ability customize the conditions under which specific workflows are triggered is awesome. The support offered by our agent was extremely helpful in setting up the more complex conditions. It's very easy to use and implement in your application. The Whatfix support page is incredibly helpful and straightforward and the customer service is superb. Ease of creating the flows, unobtrusiveness of the tool in our application, and simplicity of use. As much as the software, we are really impressed with the customer support provided.
CRM built by salespeople, for salespeople
What users mention about Pipedrive See all reviews It also serves me as a too, for monitoring outstanding performers in my sales team because I am able to track individual progress across all stages of the sales process. In all honesty, I didn't come across any benefits with this app and program. I feel that the product can be a benefit, but never had the opportunity to see it come to work for the better. We have recently started using pipedrive for marketing & sales outreach and I am really impressed with this tool. The UI of this tool is great and I can easily get the functions of this tool.
Integrated sales & marketing software for growing teams
What users mention about EngageBay See all reviews Automation is simple but powerful and there are great things coming that will make this one of the best tools out there. EngageBay gives me the best experience to run Email Marketing and Sales activities on one platform. Reps help me to achieve what I need with the best support that can't I imagine before. If you are looking for an alternative to Hubspot that offers more capabilities you will want to check this out. Great features, easy to use, great value for money.
Customer engagement platform with Chrome extensions
What users mention about Ebsta See all reviews It has exponentially helped our sales team succeed. Easy to use, efficient, robust tools, minimal training needed to accomplish everyday tasks, and nice automation tools. It's pretty awesome to add all my emails into Salesforce with Ebsta...such a timesaver and I don't have to look through my sent emails to find an important one. I can quickly track it in Salesforce. Ease of use, quick and clean insights at the top of my email client (gmail), good Salesforce pluggin without having to log into salesforce.
100% free CRM, collaboration and communication tool suite
What users mention about Bitrix24 See all reviews I am overall not pleased with this CRM but for a small company in it's first few years, it is cheap and good for small projects. Do not use this is you have a prospects list over 1000. Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions. The CRM system is so full of bugs and nasty little details they havent even thought about. Their webmail is the worst ever thing I have seen.
Net Promoter Score & customer experience management software
Customer journeys made personal
Customer loyalty, engagement & marketing platform
What users mention about Kangaroo See all reviews We have used other loyalty programs and for a similar cost we were able to transfer to Kangaroo successfully and our customers love it. This is huge to customers and has encouraged many people to join it. I like that it is based on phone number as well because I think that is easier for people to remember than an email. I like the support the company gives to the users. They are always willing to improve the rewards system and also willing to listen to make changes that I find not useful/difficult/confusing.
Comprehensive Product and Customer Success Platform
Web push notifications for mobile & desktop
Artificial Intelligence-based knowledge management solution
Customer experience and feedback solution
Live Chat, Messaging and Chatbots Solution Provider
What users mention about LivePerson See all reviews Terrible customer support, a real pain to cancel the service...they continued to charge us even after the 90 day period from cancellation. I love the ease and interface of this program. It’s very smooth for the most part and the stats provided are a fantastic tracking tool. It is a great tool with prospects inquiring. Easy to engage and talk to customers about your product.
Net Promoter Score (NPS) survey platform
Conversational survey tool
What users mention about SurveySparrow See all reviews It is nice to experience a survey that feels so much more like a conversation than just answering questions. The interface is clear and easy to navigate and the analytics are top-notch. Surveys are an excellent tool to measure the performance and knowledge of your company's employees, surveysparrow has a friendly and easy to use design. Special shout out to their support team; they are good listeners, knowledgeable and solutions focused.
Survey software and questionnaire tool
What users mention about SurveyLab See all reviews Great value for money thanks ease of use and ease of multilanguage setup/translation. This app is easy in use, the interface is user friendly and the support is very kind and helpful. They most i like about Mysurveylab is that they allow you to create a survey very easily and their support team is very responsive.
Omni-channel customer communication and engagement
Online reputation management
What users mention about BirdEye See all reviews Customer service has been fantastic. I love the fact that we can view our reviews all in one spot and not have to go search and hunt for them on different platforms. Our business had an issue with online reputation/review management. Through years of neglecting in addressing this issue, it just piled up with more and more negative reviews. M happy to report that our experience using BirdEye has been Terrific. We are thrilled at all the feedback we have received after using this software.
Powering the Business of Learning
What users mention about Thought Industries See all reviews Our customers are able to navigate throughout their portal effortlessly, thanks to the ease of customization of the UI. Personally, I enjoy the administration accessibility and implicitness. I appreciate the help of our TI contacts. They did their best and continue to answer our questions to the best of their ability when we need help. I like Thought Industries for its ease of use. I am able to use it and make courses look nice with simplicity and ease.
The Customer Friendship Platform
Cloud-based call center software for sales and support teams
What users mention about CloudTalk See all reviews Cloudtalk helps us with communication in our company and also with our costumers, we are very happy. Everything is quick and easy, love it. Super simple to set up and is cross platform so it work just about everywhere. Perfect for a growing ecommerce business like ours since there's room in the product features to scale with our needs. The worst experience ever. First of the app for phone doesn't do sms and the desktop version is horrible It takes over 48 hours or more to get a response from anyone.
Your Client Portal, Your OneStop Digital Experience.
Self-service support & customer education platform
What users mention about elevio See all reviews For what it sets out to do, elevio does it fairly well. However, as our business needs get more complex we're worried that the functionality of elevio will not be sufficient to keep up. This makes Elev.io a must-have. Their support is very responsive which makes it even more pleasant to work with the tool. The Ease of use for the non technical members in the team, with great powers on the front-end for end-users.
Customer and employee experience management platform.
What users mention about SoGoSurvey See all reviews Overall I have found SoGo to be an easy to use and reliable product with a very attractive price. They are by far more responsive than any of the other companies I've used. It was very easy to use. It had a lot of great features in the free version, but I'm interested in upgrading for some of the more advanced features. I absolutely love the customer support, i have never gotten such good and quick help from customer support in other survey platforms.
Affordable Email Marketing Software
What users mention about SendX See all reviews Sendx is the best tool available in the market for better and reliable email automation campaigns. This will help you to turn your website visitors users into customers. We're using this for small opt-in campaigns. Looking really good so far, and the customer support is excellent. A few minor bugs at times is the only disappointment we have been through.
Survey management solution for customer experience
Customer experience management (CXM) platform
Online helpdesk system and customer service software
What users mention about Freshdesk See all reviews We didnt have any negative experience with the software on web platform but mobile app notifications are terrible and it doesn't get delivered instantly. Also the support was excellent, I needed some assistance and I worked with the same person through the whole process, which was great. She followed up with me until my problem was resolved. My overall experience has been outstanding. Freshdesk provides quick, efficient,solutions so I can keep my customers happy which in turn keeps me happy.
Great customer service starts with better help desk software
What users mention about LiveAgent See all reviews Honestly it's a great Zendesk alternative. LiveAgent was not only a perfect fit for managing our support related issues but it's also a great solution for engaging in sales prospecting. I want to highlight the Quality of LiveAgent Support, it is Excellent, very fast in response and they are really concerned to help and provide great service. The customer support team for LiveAgent has been excellent, helping work through our needs and how LiveAgent can meet those. The application has helped us improve our management support items.
Cloud-based Help Desk & Customer Support Platform
What users mention about Zendesk See all reviews Overall, my experience has been good. It's a popular platform for a reason as it contains popular features such as reporting and analytics, easy transfers, and visitor history. The variety of add-ons is big. I love how you can categorize all the tickets and have the ability to have chat in the same window as email tickets. I like how the phone is built into the suite, updates to tickets is a nice feature as well. Integration with Stella is good too.
Social Media Management Software for Business
What users mention about Sprout Social See all reviews I like how the platform identifies the best times to post to each platform's audience on a particular day. This gives our content the highest chance of receiving the most engagement and reach. In addition, their robust analytics allow us to create amazing reports with a few simple clicks, with many beautiful graphs and artworks. It has a great design, friendly interface and it is easy to learn how to use it. It is wonderful to be able to schedule the publication of the content on different platforms from Sprout Social.
Unified social media marketing and management platform
What users mention about Falcon.io See all reviews The export options are good and the generated reports look great. It would be even better if the reports allowed for further customization; advanced period comparison, layout options etc. This is fairly intuitive and have some good analytics you can grab. I like being able to search for content from my other team members and like the ease of sharing assets in the software. I shared most in the I like section. For our big client its been a godsend, with smaller clients a bit trickier.
Mobile optimized cloud call center with multichannel routing
What users mention about Genesys Cloud See all reviews It had great call tracking, out of all the phone systems I have used they have the best admin benefits to QA calls. Genesys is a great company that cares about the opinions of their customers. Prone to outages and glitches, though admittedly some of these could be due to network errors within the company.
Customer Service & Field Service Management Solutions
What users mention about Salesforce Service Cloud See all reviews Benefits are great had video chatting and a small rectangle to show the calls coming in and out. Sometimes worked sucked and hope salesforce to crash so i wouldnt have to work lol. I love that it's customizable for the specific needs of our organization and the definitions we have. There are also amazing integrations built in. It’s super easy to use and understand. Yo i love the Chatter feature because you can reach out to and keep anyone in the loop with any issues or important matters.
Onboarding, training, and knowledge management software
Web-based predictive dialer software for call centers
What users mention about SpitFire See all reviews Once they learned to use it in their daily routines it has made them work more efficiently. We have had some trouble with a loss of connection. Great product & even better customer service. They have the wow factor. Spitfire has helped make our phone room run to the best of its ability.
Qorus helps create documents like RFPs, Pitches, Proposals
Outcome-Based Sales Enablement for growing SaaS companies
Sales dialer with voice intelligence technology
Lead Assignment in Salesforce | Round Robin | Load Balancing
Sales process automation solution
Saleforce-based GeoData platform for managing territories
Slintel is a Sales Intelligence and Enablement tool.
Inside Sales Communication Platform
What users mention about FrontSpin See all reviews I like the simplicity to call people. They have it set up well to where its easy to sort through tasks and lists and call prospects. Super easy way to log all progress and activities. You can send one off emails, list emails, record calls, log activity. Just initiated first Playbooks; no dislikes to date.
The Powerful Small Business CRM
What users mention about Really Simple Systems See all reviews Its a really easy to use system, a great way to record information which is accessible to the whole team. Easy to track progress with opportunities and tasks. It's great to see everything you need to know about an account or contact at a glance. It's very helpful to have a task list that keeps your focused and on track. In terms of applying for business loans it was great to be able to easily download a list of enquiries and demonstrate how many projects we had won and what was in the pipeline.
Data-Driven Retail Execution
What users mention about Repsly See all reviews Matt and the customer service team have been great in helping out and their follow up is strong, so that has made it much easier. Great experience with Repsly, pictures are awesome. Customer service are very helpful solving any issue that may have. We are able to upload pictures and see each others location. This helps inspire us all because we are able to encourage each others and feed off each person productivity.
Platform to manage workflow & automate business processes
What users mention about Fluix See all reviews Perfect for Quality Assurance and Safety Compliance. Ease of use once set up extends to even the most basic of IT knowledge. Our clients love the neat reports and our safety and quality programs run like a dream because of Fluix. We have processed over 8,000 documents through the Fluix system in the last 18 months without any major issues, no lost documents, all documentation remains legible and traceable.
Capture, transcribe & analyze sales team calls & meetings
What users mention about Chorus See all reviews Chorus is an awesome learning tool for sellers. Going back to review calls gives you great insight into strengths/weaknesses when it comes to effective sales calls. I love the ability to go back and listen to my calls in a clear and concise way. I like that I can fast forward and play the conversation at a faster level to hear it quicker. I love that it will automatically hop into my calls and there is nothing I have to do on my end to get that to happen. I also love that I can use it during cold calls as well.
LeveragePoint - Interactive Value Proposition Platform
Sales enablement, insights, and tracking for Salesforce CRM
AI-powered Voice and SMS for Sales
What users mention about Kixie See all reviews Overall great phone solutions, cutting edge API/Integration, very helpful and caring customer support, and all around fair price for what you get. Great Value, makes the work day go much quicker and efficiently, local presence numbers are huge help at getting through to clients, and the ability to specify caller ID name. Dropped calls, so complicated to do a 3-way call or a transfer and most of the time the call will drop. The power list dialer is in beta, but it's useless.
The CRM designed for G Suite.
What users mention about Copper See all reviews Good until inability to cancel. Now I feel the product is majorly defective as you cannot refuse to let customers cancel and continue billing them. This is a super intuitive, easy to implement system. It is super customizable and have allowed our remote team to work more efficiently and effectively. They have great customer success follow-up and have many scheduled support resources/weekly webinars to ensure you get the best out of your investment. What users mention about ConnectWise Sell See all reviews The interface to distribution is good, real time on hand, pricing works great. Administration capability is strong. Sell is a wonderful addition to our quoting process. Our customers love it too. I like that it's linked to ConnectWise manage, and it automatically created an opportunity and updates it if you update the quote in ConnectWise Sell.
The marketing content management platform for sales
What users mention about Paperflite See all reviews I am a big fan of User Experience (as I help my clients with it) and Paperflite is a product that provides users with a slick UI and seamless user experience and makes it a breeze to use. The benefits are multifold - the most important is knowing how stakeholders engage with the content, depending on which appropriate actions can be taken. The experience has been quite good so far and the team has always been extremely supportive of our needs. D recommend this to any CMO looking for a software that gives a lot of bang for your buck.
All your sales and marketing content is in one place
What users mention about Showcase Workshop See all reviews I love that I can share a whole live catalogue to a buyer and they look at it and they are really impressed. It instantly lifts our company into a far more professional light. It is so much more user friendly, with small changes adding up to save me heaps of time over the week. The helpline has been so supportive and patient while i made the switch. The sharing function is fantastic for our sales network to be able to quickly engage with their customers with our uniform and relevant material.
Enterprise screen sharing
What users mention about CrankWheel See all reviews Best way I've found to show our customers with great ease and no learning curve how our own products work. The quick and easy access I found extremely good. I can't believe how amazing and responsive their customer service has been. They have truly gone above and beyond for any question I have asked them. Also, I'd like to mention that mobile access to sessions is seamless as well. Mobile is especially good since we are living a mobile life and we use mobile as an extension of ourselves during the day.
Online Meeting Tool for Sales & Customer Success Teams
Sales is a contact sport. Our Auto Dialer connects you 1st!
Virtual assistant for sales & marketing teams
Call center CRM-integrated software
Power dialer & outbound sales acceleration software for SMBs
What users mention about PhoneBurner See all reviews Sometimes I have had contacts go missing for a little bit they usually show back up the next day. Sometimes the voicemail will be set on the wrong one just have to pay close attention. Almost perfect solution for automating outbound CRM and prospecting. Very helpful for most companies that utilize any form of telemarketing/email marketing. PhoneBurner provides a user friendly platform to rapidly hit prospects and improve the likely hood of improving your sales pipeline.
Door to door and field sales tracking & lead management
What users mention about SalesRabbit See all reviews I loved how easy this program was to use. We used it on i-pads while doing summer pest control sales and it was awesome to track all my sales, contacts, and addresses. I use it to track my door to door sales. It is super easy to use and it is great because it integrates with a GPS map so you can actually SEE the neighborhoods you are knocking. I was thrilled when I started with my company and they told me there was an app that kept all my doors organized. I didn't have to depend on my memory or try to remember to write it all down.
Cloud-based Brand & Marketing Asset Management software
Web-based knowledge management solution
What users mention about Guru See all reviews The search functionality is absolutely awful. Trying to find something on the spot is a real challenge (even with as little as 40 cards), and it really ruined the whole platform for my team. This is a great product and company that cares a lot about customer happiness. The tool itself helps the team im on and Im excited how they improve on it going forward. This tool is used by our outbound teams and extremely helpful when grabbing content or answers in the moment. Fast and flexible; also love that we get feedback on our top knowledge content.
Powerful enablement for your sales and marketing teams
What users mention about Seismic See all reviews Seismic has been a great tool for our organization and it has been a great experience while our company works on transferring our content from an older site on to this one. Great experience with Seismic so far, our teams are really enjoying the additional features when it comes to finding and sending out content to prospects and clients. We love having a single source of truth for all our Marketing materials and we love being able to easily update our LiveDocs with one single data source.
File storage, management & sharing solution.
What users mention about Bynder See all reviews Easy to manage and tag assets; version control of all assets; easy to share assets out with internal stakeholders, clients and prospects using collections. What I love most about Bynder is just user friendly the interface is. Everything is in the right place, which makes it super simple to figure out on your own, with little to no guidance. Great software with loads of possibilities, customisable options and an excellent customer support service. Definitely a recommendation for companies that depend on high quality images.
The sales training tool that identifies key mistakes
Sales performance management tool
Crushing your Competition From Propose to Close
What users mention about PandaDoc See all reviews It's great for creating proposals and then keeping track of them. It can be used alongside various programs and CRMs and the customer support can be of great help ,when needed. Our experience with Pandadoc over the course of the past 18 months has slowly deteriorated. The product has become consistently worse and is now unusable. I love PandaDoc and recommend adding to your tool belt...unless your in my space as I like standing out above the competition.
The all-in-one online presentation, infographic tool
What users mention about Visme See all reviews I wish I had call to use it more often - it's fun to use, without little to know training you can create some really amazing content from sharepoint graphics to training presentations. Easy to use and understadable. You have the most important things and IT has great templates. Additionally, the layouts are visually appealing and professional-looking. This software is perfect for making business presentations that can wow audiences and make a lasting impact on viewers.
All-in-one sales platform for sales teams.
What users mention about Zendesk Sell See all reviews Base CRM has the best mobile apps seamless integrations with phonecalls, emails. Best feautures are Contactclipper, Outlook plugin, gmail support and superb integrations with other webbased apps. Pricing for this product is very affordable for what its got to offer. Overall this product is great and I do highly recommend it to others. Google apps sync is really bad, users all over the world complain about the very poor solution already since 2013 but base doesn't do anything about it.
Secure document sharing and tracking for professionals.
What users mention about DocSend See all reviews But their lack of transparency on their website, coupled with their inept customer service response gave me a total lack of trust in this company. Love the ease of use and how in depth info they give you. I am able to track everything from who is opening my document, when they are opening it, what kind of device and where they are. I think personal version almost no reporting, something that could be a withdrawal since next subscription plan is 4.5x more expensive.
The Sales Execution Platform for Enterprise B2B Sales Teams
Digital asset management with service beyond compare
What users mention about Widen Collective See all reviews Assets are served up quickly around the world and it is a very stable platform. When technical issues do arise, they are very communicative about their progress of solving the issue. Widen is a very useful asset to our team. It has room for improvement, but overall it helps us accomplish our tasks and has rarely failed. I like that Widen is an easy way to find assets. It is helpful for a large company--because everyone knows where to find the assets that they need.
Cloud-based CRM & Sales Automation
What users mention about Salesforce Sales Cloud See all reviews I like the fact that the website its pretty straight forward on what you need to do. But it would be great to see a video on how to do things on the software that most people aren't aware of. Never reloads, no one wants to use it, we lack most of the main functionalities that other companies have, they rolled it out too soon. The program is horrendous. I love how easy it is to store and navigate my files. I used this for business purposes and happy with the cloud.
Sales Enablement Reps Love
Conversation intelligence technology for sales teams
What users mention about Gong.io See all reviews I love the simplicity of this product, and the sheer amount of data it is able to pull about sales calls. The data it is able to pull speaks volumes and helps tremendously to improve. I love that I can hear other people’s call as it allows me to learn from the best. I love that I get a transcript of my calls so I can see what my action items were. Great transcripts, good quality, love how you can skip to next speaker. Love the stats that are available and how easy it is to import a recording.
Sales Engagement Platform
What users mention about Outreach See all reviews I love the functionality and the ability to save me time when calling in blocks. The workflow is very intuitive and easy to use. I love how Outreach fits seamlessly into my workflow as an Outbound rep. Setting up triggers around email opens / clicks has been a huge value add. The customization is fantastic as well. Overall, solid tool that allows you to reach your sales and marketing goals. It is a great tool for Sales Development teams that keeps them on top of their tasks all in one platform.
Powerful training software for sales & support teams.
What users mention about Lessonly See all reviews The beauty of this tool is, the ease of creating the courses. Integration with third party software like Slack and Salesforce is good. The overall onboarding and live support experience has been amazing with Lessonly. Mike and Jacey are great resources and a pleasure to work with. I never found their sales team be pushy which is always a wonderful bonus. They also have quite a few meetup events with company reps which I'm a big fan of.
Customer Engagement and retention through NPS
Communications platform for public affairs and advocacy
What users mention about Phone2Action See all reviews It is wonderful and their customer service is the best and most personal customer service I have EVER received for any product I work with. I like the ease of signing people up. I speak to a lot of our members across the state and having the ability to have them pull out their smart phone and sign up is extremely beneficial. You not only have a dedicated client success manager, but the chat feature connects you to other helpful staff that can assist you in real time.
AI-powered customer engagement platform
Multi Channel Live Chat Software for Website Engagement
Enterprise-grade customer appointment scheduling
Customer marketing platform
What users mention about Annex Cloud See all reviews Our customers love our reviews and rewards programs that fit seamlessly into our web shopping experience. My experience working with Annex Cloud has been fantastic. The level of support I received was excellent, and they were always willing to work with us to accomplish our requests. Flexibility to adapt their platform to our specific loyalty program requirements. Easy to work with and responsive.
Marketing enablement and data management software solution
Automated print and mail solution for omni-channel marketing
Multi-channel Customer Communication Platform
Data collection & interactive content creation made easy
Create your own community app. No coding required.
CRO using Social Proof and FOMO notifications
Cloud-based community platform for branded communities
What users mention about Tribe See all reviews We had an outstanding experience overall (perhaps my top three in SaaS space). D recommend Tribe in a heartbeat to anyone wishing to boost user engagement and retention. Tribe is always helpful every time we have a support request or even just a question on how to best utilize the platform. And the rapid responses are awesome. The ability to create beautiful, minimalistic and content-driven communitites is outstanding. Our staff can now share and cooperate in a very easy and motivating way.
Online community platform for long-term customers
WordPress plugin for website optimization and publishing
Customer success platform
What users mention about Gainsight CS See all reviews Salesforce integration is useful, ability to track CTAs helps CSMs stay on top of their accounts. This needs to be improved. There are some strange glitches and lack of user alerts that can be very annoying. I like the function where it alerts me when customers are getting overages and also when they have low usage. I also love the email function.