LeadDesk Features

LeadDesk

Clear and Efficient Sales and Customer Service Software

4.67/5 (6 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Appointment Management
Archiving & Retention
Auto-Dialer
Automatic Call Distribution
Blended Call Center
CRM
Call Center Management
Call Disposition
Call List Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Scripting
Call Transfer
Callback Scheduling
Caller ID
Campaign Management
Collaboration Tools
Computer Telephony Integration
Configurable Workflow
Contact Database
Contact Management
Customer Database
Customizable Caller ID
Customizable Reports
Dashboard
Dashboard Creation
Data Management
Email Management
Employee Directory
Event Triggered Actions
File Transfer
Hotkeys
IVR / Voice Recognition
Inbound Call Center
Interaction Tracking
Lead Capture
Lead Distribution
Lead Management
List Management
Live Chat
Manual Dialer
Mobile Access
Multi-Channel Communication
Multiple Scripts
On-Demand Recording
Open Database Design
Outbound Call Center
Performance Management
Performance Metrics
Phone Key Input
Power Dialer
Predictive Dialer
Preview Dialer
Process/Workflow Automation
Progressive Dialer
Queue Management
Real Time Analytics
Real Time Reporting
Real-Time Chat
Real-time Updates
Recording
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
SIP Trunking
SMS Messaging
Sales Reports
Task Scheduling
Telemarketing Management
Text to Speech
Third Party Integrations
Training Management
Unified Communications
Virtual Call Center
VoIP
VoIP Connection
Voice Customization
Voice Mail
Widgets
Workflow Management
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API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Appointment Management
Archiving & Retention
Auto-Dialer
Automatic Call Distribution
Blended Call Center
CRM
Call Center Management
Call Disposition
Call List Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Scripting
Call Transfer
Callback Scheduling
Caller ID
Campaign Management
Collaboration Tools
Computer Telephony Integration
Configurable Workflow
Contact Database
Contact Management
Customer Database
Customizable Caller ID
Customizable Reports
Dashboard
Dashboard Creation
Data Management
Email Management
Employee Directory
Event Triggered Actions
File Transfer
Hotkeys
IVR / Voice Recognition
Inbound Call Center
Interaction Tracking
Lead Capture
Lead Distribution
Lead Management
List Management
Live Chat
Manual Dialer
Mobile Access
Multi-Channel Communication
Multiple Scripts
On-Demand Recording
Open Database Design
Outbound Call Center
Performance Management
Performance Metrics
Phone Key Input
Power Dialer
Predictive Dialer
Preview Dialer
Process/Workflow Automation
Progressive Dialer
Queue Management
Real Time Analytics
Real Time Reporting
Real-Time Chat
Real-time Updates
Recording
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
SIP Trunking
SMS Messaging
Sales Reports
Task Scheduling
Telemarketing Management
Text to Speech
Third Party Integrations
Training Management
Unified Communications
Virtual Call Center
VoIP
VoIP Connection
Voice Customization
Voice Mail
Widgets
Workflow Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Appointment Management
Archiving & Retention
Auto-Dialer
Automatic Call Distribution
Blended Call Center
CRM
Call Center Management
Call Disposition
Call List Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Scripting
Call Transfer
Callback Scheduling
Caller ID
Campaign Management
Collaboration Tools
Computer Telephony Integration
Configurable Workflow
Contact Database
Contact Management
Customer Database
Customizable Caller ID
Customizable Reports
Dashboard
Dashboard Creation
Data Management
Email Management
Employee Directory
Event Triggered Actions
File Transfer
Hotkeys
IVR / Voice Recognition
Inbound Call Center
Interaction Tracking
Lead Capture
Lead Distribution
Lead Management
List Management
Live Chat
Manual Dialer
Mobile Access
Multi-Channel Communication
Multiple Scripts
On-Demand Recording
Open Database Design
Outbound Call Center
Performance Management
Performance Metrics
Phone Key Input
Power Dialer
Predictive Dialer
Preview Dialer
Process/Workflow Automation
Progressive Dialer
Queue Management
Real Time Analytics
Real Time Reporting
Real-Time Chat
Real-time Updates
Recording
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
SIP Trunking
SMS Messaging
Sales Reports
Task Scheduling
Telemarketing Management
Text to Speech
Third Party Integrations
Training Management
Unified Communications
Virtual Call Center
VoIP
VoIP Connection
Voice Customization
Voice Mail
Widgets
Workflow Management
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LeadDesk Feature Reviews

6 reviewers had the following to say about LeadDesk's features:

Anonymous
(Human Resources company, 51-200 employees)

Simple, fast and great functionalty

2019-11-13

Even though we aren’t a big client, our contact person makes us feel like we are the only customer that matters.

Pros

Not only is it easy to see and follow everything that is happening in our business, but I can easily create and manage my campaigns. The modern UI feels like it’s actually built with the customer in mind.

Cons

They do however offer customized reports or access to a replica database if you are more tech-savvy and need more complex data.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from LeadDesk


Thank you for the kind words! We are really glad to hear that you are enjoying LeadDesk. Regards to the more complex reports, we acknowledge this is something we can improve further, and we will actually launch a new reporting tool during Q1 in 2020.

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Ivar S.

Easy and efficient solution for contact centers

2020-01-07

Their vast number of features provide a solution for basically any contact center.

Pros

The best things about LeadDesk; 1) Simple user interface for both agents and admins - our new agents don't need to be trained to the actual system, but can focus on selling. 2) Full of features - Everything we can possibly need for our outbound sales. 3) Predictive dialer is great for increasing efficiency and get agents on the phone more. 4) Access to replica database - We integrate LeadDesk with our own BI tools to get even more data on call performance.

Cons

If something, then the mobile functionality could be better.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Markus H.

Call Center solution

2019-12-11

Our team contacts physiotherapists and tries to schedule a meeting for our salesman

Pros

It´s easy to use, especially the address import

Cons

Nothing, everything works fine. Even the support is working

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Simab G.

Super easy to use and great customer care

2019-12-03

I have tried many different Contact Center software, but the features LeadDesk offers combined with their excellent customer care and pricing makes choosing LeadDesk such an easy decision.

Pros

What I also like is that as a leader, I have full control of everything within LeadDesk, from managing call lists to campaigns.

Cons

I would also like to see some more functionalities for their app for mobile use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Phiel Daniel H.

Simple and reliable solution

2021-06-11

Overall its a good experience.

Pros

What I furthermore I have full control of everything interior LeadDesk, from directing call records to campaigns.

Cons

The way their prescient dialer courses calls isn't the finest one for our utilization case. I might moreover need to see a few more functionalities for their application for flexible utilize.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from LeadDesk


Hi Phiel Daniel,

Thank you for the fantastic review. Great to hear that enjoy using LeadDesk! On the functionalities that you are still missing, would you mind dropping me an e-mail to sebastian@leaddesk.com so I can pass on the information to our product team?

All the best,
Sebastian from LeadDesk

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Jari-Pekka T.

LeadDesk Simply To Use

2021-03-25

Overall really great experience.

Pros

Easy to use and call quality.

Cons

Sometimes comes up call routing errors. No any other issues.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from LeadDesk


Hi Jari-Pekka.

Thank you for the great review. Especially pleased to hear that you find LeadDesk easy to use and overall a great experience.

I have flagged the call routing errors you mentioned about and your Account Manager will be in touch to get things sorted out.

All the best,
Sebastian from LeadDesk

Read more