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Leadfeeder vs Drift Comparison

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Overview

Leadfeeder identifies website visitors from Google Analytics data as prospects or customers, tracks their behavior, and automatically...

Category Leaders

Drift is a cloud-based live chat solution for sales and marketing teams which also includes an AI-powered chat bot, in-app...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

63

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.3

5

4

3

2

1

40

38

12

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

5

4

3

2

1

104

37

7

3

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

Pros

See my previous comments: ease of use, reliability, database quality, rich functionality, nice & clean design.
They also have a very friendly and competent customer service. In total, Leadfeeder are the best business partners my company has had as they have added exceptional value to my business.
Leadfeeder is a great B2B tool to find out the companies that visited our website and also what is it that they are looking for. The best part is it's integration.

Pros

They've built an awesome product, which does everything you need it to - but the fact that it is fun to use DRIFT makes it an even more compelling product.
The option to also use converstional pages is awesome and integrating those into ABM programs has been exciting.
We really had good opinion on drift and we're happy to serve our customers realtime with the help of drift chat widget and qualify the leads instantly.

Cons

I believe you can push hard now with all the hassle about the EU privacy panic.
Sometimes the information on the company is missing or does not concur with what I find on LinkedIn such as the number of employees.
Getting qualified sales leads has always been a challenge and a loss of time: you keep contacting people without having the idea whether or not they're interested in your service.

Cons

Just an awful approach to customer service and the worse experience with a vendor after 15 years in IT.
For users, there were just so many options on the admin side of things, and using it, I immediately felt lost and confused.
Drift was buggy, did not work as described with segment.io and had numerous usability problems for end-users (customers).
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features55
  • @mentions
  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Appointment Scheduling
  • Audience Targeting
  • Auto-Responders
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Behavior Tracking
  • CRM
  • Calendar Management
  • Calendar Sync
  • Campaign Management
  • Campaign Personalization
  • Canned Responses
  • Channel Attribution
  • Channel Management
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Contextual Targeting
  • Conversion Tracking
  • Customer Database
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Dashboard
  • Data Extraction
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Desktop Notifications
  • Drip Campaigns
  • Dynamic Content
  • Email Alerts
  • Email Automation
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Email Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • File Sharing
  • For Developers
  • Geotargeting
  • Goal Setting / Tracking
  • Group Messaging
  • Historical Reporting
  • Historical Trend Analysis
  • Human Handover
  • Intent Recognition
  • Interaction Tracking
  • Keyword Tracking
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Database Integration
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • List Management
  • Live Chat
  • Location-Based Marketing
  • Marketing Automation
  • Meeting Management
  • Mobile Access
  • Mobile Optimized Emails
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Language
  • Multiple Site Management
  • Natural Language Processing
  • Offline Form
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Pageview Tracking
  • Performance Management
  • Performance Metrics
  • Personalization
  • Pipeline Management
  • Pre-Configured Bot
  • Prioritization
  • Proactive Chat
  • Product Recommendations
  • Prospecting Tools
  • Push Notifications
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Real-time Updates
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • Screen Sharing
  • Search/Filter
  • Segmentation
  • Site Search Tracking
  • Social Media Integration
  • Source Tracking
  • Subscription Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Target Account Identification
  • Template Management
  • Third Party Integrations
  • Time on Site Tracking
  • Transcripts/Chat History
  • Transfers/Routing
  • User Interaction Tracking
  • Video Chat
  • Visitor Management
  • Visitor Tracking
  • WYSIWYG Editor
  • Website Analytics
  • Website Visitor Tracking
  • Widgets
  • Total features105
  • @mentions
  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Appointment Scheduling
  • Audience Targeting
  • Auto-Responders
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Behavior Tracking
  • CRM
  • Calendar Management
  • Calendar Sync
  • Campaign Management
  • Campaign Personalization
  • Canned Responses
  • Channel Attribution
  • Channel Management
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Contextual Targeting
  • Conversion Tracking
  • Customer Database
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Dashboard
  • Data Extraction
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Desktop Notifications
  • Drip Campaigns
  • Dynamic Content
  • Email Alerts
  • Email Automation
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Email Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • File Sharing
  • For Developers
  • Geotargeting
  • Goal Setting / Tracking
  • Group Messaging
  • Historical Reporting
  • Historical Trend Analysis
  • Human Handover
  • Intent Recognition
  • Interaction Tracking
  • Keyword Tracking
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Database Integration
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • List Management
  • Live Chat
  • Location-Based Marketing
  • Marketing Automation
  • Meeting Management
  • Mobile Access
  • Mobile Optimized Emails
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Language
  • Multiple Site Management
  • Natural Language Processing
  • Offline Form
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Pageview Tracking
  • Performance Management
  • Performance Metrics
  • Personalization
  • Pipeline Management
  • Pre-Configured Bot
  • Prioritization
  • Proactive Chat
  • Product Recommendations
  • Prospecting Tools
  • Push Notifications
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Real-time Updates
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • Screen Sharing
  • Search/Filter
  • Segmentation
  • Site Search Tracking
  • Social Media Integration
  • Source Tracking
  • Subscription Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Target Account Identification
  • Template Management
  • Third Party Integrations
  • Time on Site Tracking
  • Transcripts/Chat History
  • Transfers/Routing
  • User Interaction Tracking
  • Video Chat
  • Visitor Management
  • Visitor Tracking
  • WYSIWYG Editor
  • Website Analytics
  • Website Visitor Tracking
  • Widgets

Integrations

  • Total integrations16
  • Gmail
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Insightly
  • Mailchimp
  • Marketo Engage
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce App Cloud
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • SugarCRM
  • Xero
  • Zapier
  • Zoho CRM
  • Total integrations75
  • Gmail
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Insightly
  • Mailchimp
  • Marketo Engage
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce App Cloud
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • SugarCRM
  • Xero
  • Zapier
  • Zoho CRM