Outfield Features

Outfield

Mobile-interaction CRM for field sales reps & managers

4.2/5 (30 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Activity Dashboard
Activity Management
Activity Tracking
Alerts/Notifications
Automated Scheduling
CRM
Calendar Management
Calendar Sync
Calendar/Reminder System
Campaign Management
Cataloging/Categorization
Chat/Messaging
Collaboration Tools
Commenting/Notes
Communication Management
Compliance Management
Configurable Workflow
Contact Database
Contact Management
Content Delivery
Content Management
Customer Segmentation
Customer Service Analytics
Customer Support
Customer Surveys
Customizable Fields
Customizable Forms
Customizable Templates
Dashboard Creation
Data Import/Export
Data Mapping
Data Synchronization
Data Visualization
Document Management
Document Storage
Drag & Drop
Email Management
Email Marketing
Email Response Control
Email Templates
Email Tracking
Employee Management
Event Triggered Actions
FAQ
Feedback Management
For Sales Teams/Organizations
Forecasting
Forms Management
GPS
Gamification
Goal Management
Goal Setting / Tracking
Interaction Tracking
Internal Chat Integration
Knowledge Management
Lead Capture
Lead Distribution
Lead Generation
Lead Management
Lead Nurturing
Lead Qualification
Lead Segmentation
Live Chat
Marketing Automation
Meeting Management
Mobile Access
Mobile Alerts
Multi-Currency
Opportunity Management
Performance Management
Performance Metrics
Pipeline Management
Pipeline Reports
Planning Tools
Predictive Analytics
Prioritization
Proposal Management
Prospecting Tools
Quotes/Estimates
Real Time Data
Real Time Monitoring
Real Time Notifications
Real-time Updates
Referral Tracking
Reminders
Reporting & Statistics
Reporting/Analytics
Request Escalation
Role-Based Permissions
Sales Forecasting
Sales Pipeline Management
Sales Reports
Search/Filter
Segmentation
Self Service Portal
Social Media Integration
Source Tracking
Tagging
Task Management
Task Scheduling
Template Management
Territory Management
Third Party Integrations
Timeline Management
Training Management
Travel Management
Visitor Tracking
Visual Analytics
Web Forms
Web-based Deployment
Website Integration
Workflow Management
XML / RSS
Learn moreCompare App
API
Access Controls/Permissions
Activity Dashboard
Activity Management
Activity Tracking
Alerts/Notifications
Automated Scheduling
CRM
Calendar Management
Calendar Sync
Calendar/Reminder System
Campaign Management
Cataloging/Categorization
Chat/Messaging
Collaboration Tools
Commenting/Notes
Communication Management
Compliance Management
Configurable Workflow
Contact Database
Contact Management
Content Delivery
Content Management
Customer Segmentation
Customer Service Analytics
Customer Support
Customer Surveys
Customizable Fields
Customizable Forms
Customizable Templates
Dashboard Creation
Data Import/Export
Data Mapping
Data Synchronization
Data Visualization
Document Management
Document Storage
Drag & Drop
Email Management
Email Marketing
Email Response Control
Email Templates
Email Tracking
Employee Management
Event Triggered Actions
FAQ
Feedback Management
For Sales Teams/Organizations
Forecasting
Forms Management
GPS
Gamification
Goal Management
Goal Setting / Tracking
Interaction Tracking
Internal Chat Integration
Knowledge Management
Lead Capture
Lead Distribution
Lead Generation
Lead Management
Lead Nurturing
Lead Qualification
Lead Segmentation
Live Chat
Marketing Automation
Meeting Management
Mobile Access
Mobile Alerts
Multi-Currency
Opportunity Management
Performance Management
Performance Metrics
Pipeline Management
Pipeline Reports
Planning Tools
Predictive Analytics
Prioritization
Proposal Management
Prospecting Tools
Quotes/Estimates
Real Time Data
Real Time Monitoring
Real Time Notifications
Real-time Updates
Referral Tracking
Reminders
Reporting & Statistics
Reporting/Analytics
Request Escalation
Role-Based Permissions
Sales Forecasting
Sales Pipeline Management
Sales Reports
Search/Filter
Segmentation
Self Service Portal
Social Media Integration
Source Tracking
Tagging
Task Management
Task Scheduling
Template Management
Territory Management
Third Party Integrations
Timeline Management
Training Management
Travel Management
Visitor Tracking
Visual Analytics
Web Forms
Web-based Deployment
Website Integration
Workflow Management
XML / RSS
Visit WebsiteCompare App
API
Access Controls/Permissions
Activity Dashboard
Activity Management
Activity Tracking
Alerts/Notifications
Automated Scheduling
CRM
Calendar Management
Calendar Sync
Calendar/Reminder System
Campaign Management
Cataloging/Categorization
Chat/Messaging
Collaboration Tools
Commenting/Notes
Communication Management
Compliance Management
Configurable Workflow
Contact Database
Contact Management
Content Delivery
Content Management
Customer Segmentation
Customer Service Analytics
Customer Support
Customer Surveys
Customizable Fields
Customizable Forms
Customizable Templates
Dashboard Creation
Data Import/Export
Data Mapping
Data Synchronization
Data Visualization
Document Management
Document Storage
Drag & Drop
Email Management
Email Marketing
Email Response Control
Email Templates
Email Tracking
Employee Management
Event Triggered Actions
FAQ
Feedback Management
For Sales Teams/Organizations
Forecasting
Forms Management
GPS
Gamification
Goal Management
Goal Setting / Tracking
Interaction Tracking
Internal Chat Integration
Knowledge Management
Lead Capture
Lead Distribution
Lead Generation
Lead Management
Lead Nurturing
Lead Qualification
Lead Segmentation
Live Chat
Marketing Automation
Meeting Management
Mobile Access
Mobile Alerts
Multi-Currency
Opportunity Management
Performance Management
Performance Metrics
Pipeline Management
Pipeline Reports
Planning Tools
Predictive Analytics
Prioritization
Proposal Management
Prospecting Tools
Quotes/Estimates
Real Time Data
Real Time Monitoring
Real Time Notifications
Real-time Updates
Referral Tracking
Reminders
Reporting & Statistics
Reporting/Analytics
Request Escalation
Role-Based Permissions
Sales Forecasting
Sales Pipeline Management
Sales Reports
Search/Filter
Segmentation
Self Service Portal
Social Media Integration
Source Tracking
Tagging
Task Management
Task Scheduling
Template Management
Territory Management
Third Party Integrations
Timeline Management
Training Management
Travel Management
Visitor Tracking
Visual Analytics
Web Forms
Web-based Deployment
Website Integration
Workflow Management
XML / RSS
Visit WebsiteCompare App

Mobile apps

iOS App


71 reviews

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


29 reviews

Outfield Feature Reviews

25 reviewers had the following to say about Outfield's features:

Dan C.

it needs more features such as location awareness, proximity alerts, followup alarms

2018-06-19

real time reporting

Pros

easy to put for a quick note, needs to have more categories though such as active, pending contract, prospect.

Cons

when adding new dealers and it needs more categories such as prospect or active or pending contract. i also think it should upload address automatically like when you checkin on facebook.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from Outfield


Thank you for your feedback, Dan!

We're happy to hear you are enjoying the "Real Time" aspect of our product, it's a fan favorite!

Regarding the cons you listed:
It sounds like you should try leveraging the Deal Pipeline feature. From there you can assign the accounts to customized stages such as prospect, active, or pending contract. Once they are in your pipeline, you can move them from stage to stage and assign estimated values for each deal. Here is a link to one of our articles and videos showcasing the Deal Pipeline. (https://support.outfieldapp.com/hc/en-us/articles/360002147672-How-to-Manage-your-Deal-Pipeline)

Regarding uploading addresses automatically, you may want to check out our "Add from Nearby Places" feature. It takes nearby locations and will auto populates the Name, Address, and any other contact information that's readily available. From there, you can check-in, create a note, or add that new account to your deal pipeline. Hopefully this information helps!

Read more
SARAH A.

Can't use with check email or you have to redo your route. Can't set route the day before.

2018-05-14

Pros

Route optimization is nice so are the import and export features.

Cons

No way to attach contacts to accounts.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Consumer Electronics company, 501-1000 employees)

Outfield is a powerful tool for a rapidly expanding field team.

2018-05-11

Pros

An indispensable tool for quantifying field team activities. The news feed helps keep remote employees connected and up to date.

Cons

It can be hard to sort through all of the incoming information as a team member so filter options would be very helpful.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Giovanni S.

Can be confusing to use with all the different forms

2018-05-18

Pros

The measurement, tracking and engagement it provides to our leadership.

Cons

Ability to input additional important information like sales by category and dsd vendors billing

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Micah O.

Definitely the most convenient reporting tool I've had the privilege to use.

2018-05-14

The benefits we saw was actual time spend on the back end instead of things just reported. Gives us the hard numbers from the actual time spent at a check in.

Pros

The ease of visibility to my teams. Provides simple solutions to escalations we see in the field and provides insight for partners to show off all the awesome things they are doing on their own.

Cons

Can't backdate meetings or events if no cell phone service to report. Then when we do have the opportunity to report it reflects on the wrong day from the admin perspective.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Brian L.

Great tool for organizing dealer data. Better UI than previous software we used. Easy to use.

2018-06-18

Better intel from the field on our dealers merchandising and valuable feedback.

Pros

Makes admin of the software easy for me. Reports are easy to forward and to read for our internal team.

Cons

Would like some more organization options ie. dealer by volume, dealer by type. Would like to be able to add more than 5 photos.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Marjorie H.

Wonderful!!

2018-05-14

Accountability

Pros

Great customer service and quick reaction time from the Outfield team to solve issue our field reps may have and to make our experience with Outfield better

Cons

I wish as an Administrator that I could have more ability to manage my team and not just pull reports. I feel it would minimize the amount of thing the Outfield has to help with if an administrator could change passwords and move accounts between reps

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Nathan N.

I have this app for the last 6 months and found it easy and simple to use

2018-05-14

Easily tracks customer information.

Pros

When I first started to use this software I found it very easy to use.

Cons

When you search nearby places it does not show the one you are looking for, therefore you have to add it manually

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Brian L.

Used it for work to track my visits. Very easy to you, highly recommend

2018-04-02

Pros

The notes and gps feature made my routes very easy and simple.

Cons

The closure to a visit such as point of visit.. is very tedious and if it isnt done, the visit doesn't get tracked,

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Easy to use and navigate through the app

2018-05-17

Pros

Being able to capture information that can be used for future visits.

Cons

Uses lots of battery life. Need to have a portable charger at all times when using the app. App is also slow when cellular signal is week.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Sean R.

Very easy to use

2018-05-17

Pros

The simplicity of the layout and design have really made the overall exerpaicne one that I would recommend to all of my friends and family

Cons

I don't have a con because it is such an easy and awesome application and service to use that I wouldn't have anything against it y

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Source: Capterra
Helpful?   Yes   No
Read more
Kent E.

I use Outfield everyday

2018-05-25

Pros

It keeps me alert to my conversations from the last visit.

Cons

I often need to reload the site to get the maps to work. I did not have to do this a few months ago.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Halen H.

My experience has been excellent with outfield. Very easy to use, minimal bugs.

2018-05-15

Pros

It loads my data pretty much everywhere very quickly and there are minimal glitches or bugs.

Cons

I do not like how sometimes it will open up the maps on an Iphone and device and take you a different location than the one selected at times. I also think it would be helpful if the app could show you at an overview when the last time was you visited certain locations, that way you know right away which stores you need to visit.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Simple and powerful tool

2018-06-18

I can plan better my visits and can work faster and easier, and have more time for other matters

Pros

That you can set it up with what is needed and makes your life simple and have all data needed to make good work and business decisions also you can have a history of growth and detail pictures of looks changes etc

Cons

That it will not aloof sometimes to save the work but is been fixed now!!!! So you would do all the work and it will not alloud to save it so you'll have to start again I think the problem was how the questionnaire was set up by the company

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Steve M.

A great tool to help manager my territory.

2018-05-17

Pros

Keeps all my accounts information in one app and this makes using Outfield so much easier to view and keep track or store visits.

Cons

There is not that much is not to like about using the software. I use it daily and it's the best app I have used.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Ambrose M.

A great tool for tracking account visitations.

2018-05-21

Allows me to track the many accounts that I am responsible for.

Pros

It allows me to make valuable observations and to easily document them for quick review and follow up.

Cons

I find the pictures quite difficult to take and to place into the software along with store comments and observations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Drew T.

Overall a useful tool that helps to keep track of all information needed.

2018-04-02

Pros

Map and directions feature I liked that I can click on a location it gives me the option to use Apple Maps.

Cons

Lags and freezes. Lose information in drafts occasionally/deletes post automatically. Opens very slow. I dislike that it closes the app each time I go into a different app then it takes extended time to reopen and reboot app.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Claudina C.

It has been a great tool even though we are still modifying according to our needs

2018-06-18

Pros

The ease of Use and the customer support we have received have been amazing. Overtime we need to edit something they will do it right away.

Cons

The only thing is that overtime there is a change we seem to be missing the already existing i formation which is really unfortunate since thats our main data base and at the same time work that we will need to re do.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Steve C.

Outfield is a fantastic tool for tracking sales activity and keeping current on all sales calls.

2018-05-14

Pros

I can also keep track of when I visited each customer so I can ensure that customers aren't going too long without a visit.

Cons

I have to be honest, there's nothing that I don't like about the software. I like that the customer service team are always on top of any bugs and small fixes that come along and they ensure things are improved fast.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Sara B.

Has been a great easy to app to use so far

2018-06-14

Pros

What I like most about the software is the awesome and easy functionality it has to offer.

Cons

What I like least about the app is sometimes the app closes while using it for no particular reason.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Scott M.

It is easy to use

2018-05-16

Pros

Outfield is very easy to use.

Cons

Me personally I don't like the time that I have to put in to log in then write down everything that that I just did in that account. I have been in the food business for 37 years and have a great memory. I remember what I did in each and every account the times before

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
William C.

Use for work. Easy to navigate.

2018-05-17

Pros

Easy to use. Prompts are user friendly.

Cons

Only negative is the fact that I have to be working in order to use this application. Company requirement.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Cassy V.

Simple, fast, accurate recording, easy to look back on stored information

2018-05-28

Pros

Easy to use, great for recording info accurately and quickly.

Cons

I wish i could look up customers while still being logged in somewhere. Sometime it doesn't bring up the salons in the area I'm in. Drains battery on phone Comments are hard to find if you don't click on them straight away

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
David I.

Love it!

2020-01-03

Outfield is quick with their customer service and bugs are fixed quickly.

Pros

Very easy to use! I have to use this software for my job which requires me to check into certain locations.

Cons

It's had a few bugs over the years with syncing issues. Sometimes, my days work will be wiped and I can't do anything about it.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Amanda V.

We are really enjoying the app so far.

2018-06-18

Pros

We really like the ease of use, it is easy to pick up on how the app and online portion operate.

Cons

We have had some issues with uploading clients, and creating duplicate clients. Not sure if that is something you could help with.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more