Outfield Reviews

An indispensable tool for quantifying field team activities. The news feed helps keep remote employees connected and up to date. The Outfield team is super responsive and supportive. Features are added constantly.

It can be hard to sort through all of the incoming information as a team member so filter options would be very helpful. Sometimes buggy (iPhone X). However, bugs are fixed fast and new features are always being added.

The ease of visibility to my teams. Provides simple solutions to escalations we see in the field and provides insight for partners to show off all the awesome things they are doing on their own.

Can't backdate meetings or events if no cell phone service to report. Then when we do have the opportunity to report it reflects on the wrong day from the admin perspective. A solution to be able to specify a date of an event if we are unable to check in at that time.

easy to put for a quick note, needs to have more categories though such as active, pending contract, prospect. I like the ease of being able to write a quick note and everyone at the office see it immediately, like please have service call this certain dealer while im sitting there and it happens, real time issue resolving is great.

when adding new dealers and it needs more categories such as prospect or active or pending contract. i also think it should upload address automatically like when you checkin on facebook.

Thank you for your feedback, Dan! We're happy to hear you are enjoying the "Real Time" aspect of our product, it's a fan favorite! Regarding the cons you listed: It sounds like you should try leveraging the Deal Pipeline feature. From there you can assign the accounts to customized stages such as prospect, active, or pending contract. Once they are in your pipeline, you can move them from stage...

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What I like most is the ability to recall what I've discussed on previous calls with customers. I can also keep track of when I visited each customer so I can ensure that customers aren't going too long without a visit.

I have to be honest, there's nothing that I don't like about the software. I like that the customer service team are always on top of any bugs and small fixes that come along and they ensure things are improved fast.

The ease of Use and the customer support we have received have been amazing. Overtime we need to edit something they will do it right away.

A few things are still missing, but we are getting the support from your team. The only thing is that overtime there is a change we seem to be missing the already existing i formation which is really unfortunate since thats our main data base and at the same time work that we will need to re do.

When I first started to use this software I found it very easy to use. It was simple, accurate and very user friendly. Since I have been using it I have not asked for help from the technical team, I like the Idea it stores your past information

When you search nearby places it does not show the one you are looking for, therefore you have to add it manually

Happened to be starting a new territory right when we got this app and I found the route planner to be useful for the first couple trips to see new customers

The forms do not save after you have filled them out. Should be able to see all of the original answers from the first time you use a form then you can just edit what has changed rather than having to fill the entire form out again

That you can set it up with what is needed and makes your life simple and have all data needed to make good work and business decisions also you can have a history of growth and detail pictures of looks changes etc

That it will not aloof sometimes to save the work but is been fixed now!!!! So you would do all the work and it will not alloud to save it so you'll have to start again I think the problem was how the questionnaire was set up by the company

Map and directions feature I liked that I can click on a location it gives me the option to use Apple Maps. I like how you can plan a trip and it calculates most efficient path.

Lags and freezes. Lose information in drafts occasionally/deletes post automatically. Opens very slow. I dislike that it closes the app each time I go into a different app then it takes extended time to reopen and reboot app.

It's ease of use. Uploading accounts was a breeze. Checking in to dealers also very easy. Forms are intuitive and easy to use. Our team enjoys using the software, very few bugs so far. Makes admin of the software easy for me. Reports are easy to forward and to read for our internal team.

Would like some more organization options ie. dealer by volume, dealer by type. Would like to be able to add more than 5 photos.

Easy to use. Prompts are user friendly. Reminders when a field is overlooked. Step by step guidance.

Only negative is the fact that I have to be working in order to use this application. Company requirement.

I like the ease of use the most about the Outfield software. It loads my data pretty much everywhere very quickly and there are minimal glitches or bugs. Great at keeping track of visits and documenting them.

I do not like how sometimes it will open up the maps on an Iphone and device and take you a different location than the one selected at times. I also think it would be helpful if the app could show you at an overview when the last time was you visited certain locations, that way you know right away which stores you need to visit.

Very easy to use! I have to use this software for my job which requires me to check into certain locations.

It's had a few bugs over the years with syncing issues. Sometimes, my days work will be wiped and I can't do anything about it.

Keeps all my accounts information in one app and this makes using Outfield so much easier to view and keep track or store visits.

There is not that much is not to like about using the software. I use it daily and it's the best app I have used.

It keeps me alert to my conversations from the last visit. I can also look at the map and see who I can squeeze in a visit to

I often need to reload the site to get the maps to work. I did not have to do this a few months ago.

I don't care for this at all. I am constantly running into problems with updates being sent out that are not compatible with the device I am already using for the program.

Very difficult to use. Not user friendly. I don't care for this at all. I am constantly running into problems with updates being sent out that are not compatible with the device I am already using for the program.

Hey Christina! We wanted to follow up on a review you left for us on Capterra. We're sorry to hear you are having a bad experience with Outfield and we want to do everything we can to remedy the situation. Every bad review is an opportunity to improve and we would like to act accordingly. The issue is stemming from the RCA Voyager device you are using. These devices are known to have issues working...

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Outfield is very easy to use. If I make a mistake it is easy to fix. It can be used as a note book. I can go back to see what I did the visit before.

Me personally I don't like the time that I have to put in to log in then write down everything that that I just did in that account. I have been in the food business for 37 years and have a great memory. I remember what I did in each and every account the times before

I like that I can always go back and review my notes on my check in's. I also like that you can open navigation straight from the app. Adding pictures is also a big plus.

When I've checked into a location, and try to exit to look at some previous notes or another screen, sometimes the timer on that check in freezes and it's difficult to know how long I've actually been there once I'm ready to check out.

The notes and gps feature made my routes very easy and simple. Notes were extremely helpful when I looked back on my visits.

The closure to a visit such as point of visit.. is very tedious and if it isnt done, the visit doesn't get tracked,

The simplicity of the layout and design have really made the overall exerpaicne one that I would recommend to all of my friends and family

I don't have a con because it is such an easy and awesome application and service to use that I wouldn't have anything against it y

Easy to use, great for recording info accurately and quickly. Great to find past information. Great on the iPhone

I wish i could look up customers while still being logged in somewhere. Sometime it doesn't bring up the salons in the area I'm in. Drains battery on phone Comments are hard to find if you don't click on them straight away

Being able to capture information that can be used for future visits. Easy to navigate from screen to screen. Gives visibility to other team members.

Uses lots of battery life. Need to have a portable charger at all times when using the app. App is also slow when cellular signal is week.

We really like the ease of use, it is easy to pick up on how the app and online portion operate. We would recommend to anyone.

We have had some issues with uploading clients, and creating duplicate clients. Not sure if that is something you could help with.

What I like most about the software is the awesome and easy functionality it has to offer. Easy to check in and out of the app.

What I like least about the app is sometimes the app closes while using it for no particular reason.

Great customer service and quick reaction time from the Outfield team to solve issue our field reps may have and to make our experience with Outfield better

I wish as an Administrator that I could have more ability to manage my team and not just pull reports. I feel it would minimize the amount of thing the Outfield has to help with if an administrator could change passwords and move accounts between reps