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Outreach vs Refract Comparison

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Overview

Outreach is a cloud-based sales automation tool that helps sales teams create, optimize & repeat sales campaigns with email...

Refract provides a web-based coaching and feedback solution for sales teams to improve the performance of calls, online meetings...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

50

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

144

78

16

3

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

4.4

5

4

3

2

1

14

6

4

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

In addition, ease of use is one of the most important things to understand the language of a program and I love the ease of use in Outreach.

KS

Krist S.

What I love most is the ability to make quality drip campaigns, email sequencing that can be combined with phone and LinkedIn messaging, along with integrating with SFDC.

Nate E.

Great interface, easy to use, and functional - many integrations to allow for data sharing which is great for a sales professional.

Edward S.

Pros

The software makes a trainers job like mine really effective and easier. It allows the learner to hear and see first hand what they are great at and equally what needs to improve and how.

AB

Audrey B.

Has much of the features of far more expensive competitors in this space that cost upwards of $20k-$30k. Support team is amazing - helpful - responsive - innovative.

Dan L.

Pretty intuitive overall and a fun way for trainees to practice positioning, differentiating, objection handling and more. Excellent tool if you are training folks in other time zones.

HO

Heather O.

Cons

Horrible Customer Service, if you value customer service, this is not the company for you.

RP

Reese P.

NO integration with zapier - makes it difficult to integrate with my non-standard CRM package.

AR

Anonymous Reviewer

The interface is not user-friendly whatsoever. I have a hard time navigating aroud and i have been using the software for over a year.

Sierra S.

Cons

The transcripts of the calls is poor and was a key function that was purchased.

KU

Karen U.

I struggle with the accuracy of the script that goes with the audios as often it is quite inaccurate.

MC

Murray C.

Transcriptions - not as accurate as I would have thought, along with no You vs. Them (as we don't currently have dual stream recording).

Mark T.

  • Vendor responds to reviews
  • Last review23 days ago
  • Vendor responds to reviews
  • Last review8 months ago

Key features

  • Total features44
  • API
  • Activity Dashboard
  • Activity Tracking
  • Archiving & Retention
  • Assessment Management
  • Assignment Management
  • Audio / Video Conferencing
  • Audio/Video Recording
  • Auto-Dialer
  • Built-in Course Authoring
  • Calendar Management
  • Call List Management
  • Call Recording
  • Call Tagging
  • Call Transcription
  • Campaign Management
  • Collaboration Tools
  • Commenting/Notes
  • Contact Management
  • Content Delivery
  • Content Library
  • Correlation Analysis
  • Customizable Fields
  • Dashboard
  • Data Import/Export
  • Data Management
  • Drag & Drop
  • Email Management
  • Email Marketing
  • Email Templates
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Transfer
  • For Sales Teams/Organizations
  • Gamification
  • Goal Setting / Tracking
  • Graphical Data Presentation
  • Interaction Tracking
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Learning Paths/Tracks
  • Meeting Management
  • On-Demand Recording
  • Onboarding
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Proposal Management
  • Prospecting Tools
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Recording
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Sales Onboarding & Training
  • Sales Reports
  • Scheduled Recording
  • Scheduling
  • Source Tracking
  • Statistical Analysis
  • Tagging
  • Task Management
  • Task Scheduling
  • Third Party Integrations
  • Training Management
  • User Management
  • Workflow Management
  • Total features36
  • API
  • Activity Dashboard
  • Activity Tracking
  • Archiving & Retention
  • Assessment Management
  • Assignment Management
  • Audio / Video Conferencing
  • Audio/Video Recording
  • Auto-Dialer
  • Built-in Course Authoring
  • Calendar Management
  • Call List Management
  • Call Recording
  • Call Tagging
  • Call Transcription
  • Campaign Management
  • Collaboration Tools
  • Commenting/Notes
  • Contact Management
  • Content Delivery
  • Content Library
  • Correlation Analysis
  • Customizable Fields
  • Dashboard
  • Data Import/Export
  • Data Management
  • Drag & Drop
  • Email Management
  • Email Marketing
  • Email Templates
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Transfer
  • For Sales Teams/Organizations
  • Gamification
  • Goal Setting / Tracking
  • Graphical Data Presentation
  • Interaction Tracking
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Learning Paths/Tracks
  • Meeting Management
  • On-Demand Recording
  • Onboarding
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Proposal Management
  • Prospecting Tools
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Recording
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Sales Onboarding & Training
  • Sales Reports
  • Scheduled Recording
  • Scheduling
  • Source Tracking
  • Statistical Analysis
  • Tagging
  • Task Management
  • Task Scheduling
  • Third Party Integrations
  • Training Management
  • User Management
  • Workflow Management

Integrations

  • Total integrations65
  • Gmail
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Insightly
  • Mailchimp
  • Marketo Engage
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce App Cloud
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • SugarCRM
  • Xero
  • Zapier
  • Zoho CRM
  • Total integrations1
  • Gmail
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Insightly
  • Mailchimp
  • Marketo Engage
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce App Cloud
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • SugarCRM
  • Xero
  • Zapier
  • Zoho CRM