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Outreach vs Freshsales Comparison

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Overview

Category Leaders

Outreach is the largest and fastest-growing sales execution platform provider that helps companies dramatically increase...

Category Leaders

Freshsales is a cloud-based salesforce automation software designed to help businesses manage leads, customer engagement,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

150

Per year

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

9

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.4

291

5

4

3

2

1

169

92

20

4

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

4.5

608

5

4

3

2

1

401

154

31

8

14

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

What I love most is the ability to make quality drip campaigns, email sequencing that can be combined with phone and LinkedIn messaging, along with integrating with SFDC.
We moved across from Groove to Outreach and this was one of the best decisions we made. Outreach connects much better to other tools in our stack and the functionality is on another level.
In addition, ease of use is one of the most important things to understand the language of a program and I love the ease of use in Outreach.

Pros

It is pretty easy to use. The ability to set up sales sequencing was nice and pretty easy to do.
Easy set up, intuitive interface, good gmail integration, decent price. I once called them for help on a saturday and someone answered and was very helpful.
With freshsales the user will know more tools to evaluate potential customers. Freshsales has an excellent communication, which we highly recommend to handle sales opportunities.

Cons

Horrible Customer Service, if you value customer service, this is not the company for you.
NO integration with zapier - makes it difficult to integrate with my non-standard CRM package.
The interface is not user-friendly whatsoever. I have a hard time navigating aroud and i have been using the software for over a year.

Cons

Error logs were nearly impossible to find and though the log is supposed to be included on the email showing the errors it wasn't. Support couldn't figure it out either.
Horrible at talking to people and trying to fix problems.
Th reporting system is really bad. You cannot rely on if it is giving you the right report.
  • Vendor responds to reviews
  • Last review5 months ago
  • Vendor responds to reviews
  • Last review15 days ago

Key features

  • Total features81
  • A/B Testing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Archiving & Retention
  • Audience Targeting
  • Audio/Video Recording
  • Auto-Dialer
  • Automatic Transcription
  • Autoresponders
  • Behavior Tracking
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Tracking
  • Call Transcription
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Case Notes
  • Chat/Messaging
  • Click Tracking
  • Client Management
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Conflict Management
  • Contact Database
  • Contact Management
  • Content Delivery
  • Contract/License Management
  • Customer Database
  • Customer Engagement
  • Customer Social Profiles
  • Customer Support
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Management
  • Data Visualization
  • Deal Management
  • Docket Management
  • Document Management
  • Document Storage
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Electronic Signature
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Coaching Tools
  • Engagement Tracking
  • Event Triggered Actions
  • Field Sales Management
  • For Financial Institutions
  • For Insurance Industry
  • For Nonprofits
  • For Real Estate
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Funnel Analysis
  • Heatmaps
  • Interaction Tracking
  • Internal Chat Integration
  • Key Performance Indicators
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Legal Case Management
  • List Management
  • Live Chat
  • Location Tracking
  • Marketing Automation
  • Meeting Management
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Currency
  • Multivariate Testing
  • On-Demand Recording
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Predictive Dialer
  • Product Catalog
  • Proposal Management
  • Prospecting Tools
  • Real Time Data
  • Real Time Reporting
  • Real-Time Analytics
  • Real-Time Notifications
  • Recording
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Sales Activity Management
  • Sales Forecasting
  • Sales Onboarding & Training
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search/Filter
  • Segmentation
  • Sentiment Analysis
  • Sequences
  • Shared Contacts
  • Social Media Integration
  • Source Tracking
  • Split Testing
  • Statistical Analysis
  • Strategic Planning
  • Task Management
  • Team Assignments
  • Team Management
  • Template Management
  • Templates
  • Territory Management
  • Third-Party Integrations
  • Time Tracking
  • User Management
  • Visual Analytics
  • Visual Editor
  • Web Forms
  • Web-based Deployment
  • Workflow Management
  • Total features133
  • A/B Testing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Archiving & Retention
  • Audience Targeting
  • Audio/Video Recording
  • Auto-Dialer
  • Automatic Transcription
  • Autoresponders
  • Behavior Tracking
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Tracking
  • Call Transcription
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Case Notes
  • Chat/Messaging
  • Click Tracking
  • Client Management
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Conflict Management
  • Contact Database
  • Contact Management
  • Content Delivery
  • Contract/License Management
  • Customer Database
  • Customer Engagement
  • Customer Social Profiles
  • Customer Support
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Management
  • Data Visualization
  • Deal Management
  • Docket Management
  • Document Management
  • Document Storage
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Electronic Signature
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Coaching Tools
  • Engagement Tracking
  • Event Triggered Actions
  • Field Sales Management
  • For Financial Institutions
  • For Insurance Industry
  • For Nonprofits
  • For Real Estate
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Funnel Analysis
  • Heatmaps
  • Interaction Tracking
  • Internal Chat Integration
  • Key Performance Indicators
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Legal Case Management
  • List Management
  • Live Chat
  • Location Tracking
  • Marketing Automation
  • Meeting Management
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Currency
  • Multivariate Testing
  • On-Demand Recording
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Predictive Dialer
  • Product Catalog
  • Proposal Management
  • Prospecting Tools
  • Real Time Data
  • Real Time Reporting
  • Real-Time Analytics
  • Real-Time Notifications
  • Recording
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Sales Activity Management
  • Sales Forecasting
  • Sales Onboarding & Training
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search/Filter
  • Segmentation
  • Sentiment Analysis
  • Sequences
  • Shared Contacts
  • Social Media Integration
  • Source Tracking
  • Split Testing
  • Statistical Analysis
  • Strategic Planning
  • Task Management
  • Team Assignments
  • Team Management
  • Template Management
  • Templates
  • Territory Management
  • Third-Party Integrations
  • Time Tracking
  • User Management
  • Visual Analytics
  • Visual Editor
  • Web Forms
  • Web-based Deployment
  • Workflow Management

Integrations

  • Total integrations73
  • Gmail
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Platform
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • SugarCRM
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zoho CRM
  • Total integrations121
  • Gmail
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Platform
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • SugarCRM
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zoho CRM

User reviews that mention these apps

AvatarImg
AvatarImg

sathish K.

Information Technology and Services, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Freshsales logo

Freshsales

Freshsales is Awesome CRM

Reviewed 5 years ago

This tool streamline our email outreach compaigns

Pros

We are using freshsales CRM to send emails to clients and making connection with influencers. The best thing about this tool is its so easy to start using this. I like their notification feature that give me heads up whenever someone opens the email. Also we can build funnels in this tool which is a great thing

Cons

Sometimes when we open this tool on my android device it takes a lot of time to open