Outreach Reviews - Page 3

Outreach is a great tool for organizing sales and marketing tasks. With its ability to send out mass or personalized emails, make phone calls, and organize daily tasks, this platform can accomplish a lot. The 360-degree view of your tasks makes it easy to stay on top of your goals.

It would be nice to be able to configure or personalize the 360 view page. While it provides a lot of good insight into my tasks and updates, it would be nice to filter out some of the less prioritized panels.

Love all the features offered by Outreach - from email personalization to CRM integration to logging phone calls without breaking a sweat. Quick response from their Customer Support team - even hopped on a call when our issue wasn't resolved. Documentation is extremely helpful and easy to interpret.

Their pricing plans seem to be on the higher side compared to the rest of the players. VOIP functionality is a little buggy, several recordings were affected from our first day.

Multi-touch sequences, email templates option, account management, and AI helps in pausing and adjusting email sequences, and Integrated sales dialer

Annual contracts and very expensive for SMBs Integrated sales dialer

What I like most about outreach is the ability to target multiple organizations at a time. You can actively reach out to many people within an organization to get your message across. Outreach takes the manual part of prospecting away and automates it making for a more streamlined and efficient process. It covers the user error part that happens when outbound to 100 plus organizations.

Outreach can be clunky at times. The user interface is some times hard to navigate. There is no back button so if you want to go to a new page you have to start all over.

I love that Outreach has built a level of automation that allows me to speed up my workflow and make manual tasks into something I no longer waste time on. It's 2x easier to do my job with Outreach than without it.

I've run into a couple things that can be frustrating when it comes to scheduling when emails send out, but other than this, Outreach has been perfect for my needs.

This system has saved me thousands of hours of emailing and contacting clients. It has also helped me organize the way I speak to my clients. The best feature of the platform is the ability to setup email sequences and fully customize the way they are sent out. It also integrates directly to Salesforce, so it pulls the lead info automatically!

At times, Outreach struggles to sync with my email or Salesforce. Other than syncing, there really isn't much to complain about with Outreach.

Once you've got your head around using it, it's generally very easy.There's good email tracking and integration with SalesForce and Gmail.Never had a fault with the call recording which filter straight into Allego too.

There's just a bit of intuitiveness missing from it that you get with the likes of Hubspot and Salesloft.Extremely irritating at times that you have to get spelling of names etc perfect and can't search for part of names as it'll return no results.A "similar to your search" would be helpful

Outreach creates a very streamlined approach for contacting leads and keeping detailed information about communication. It is very easy to create and edit sequences for emails/calls to increase the capacity for communication for small sales teams.

The search functionality can be frustrating. In order to find a lead you have to input a lead's information exactly. There does not seem to be a "close to" option if you can't remember the exact spelling.

What I like the most about this software is how engaging and User friendly it is. The software is clear and concise which allows greater ease of use especially now, due to the restrictions of the Covid 19 Pandemic, and most things now being mostly online. This software provides "from a pin to an anchor" where sales is concerned. If you are in sales, this software is the best solution for you to move forward with your company and a greater way to maximize generated profit.

What I least enjoyed about this software is can be very time consuming getting to know the various aspect of it.

If you need the best of the best when it comes to email automation / sales email prospecting / personalization in bulk... This is IT. Definitely. This is absolutely not the cheapest tool, but if value is more of a concern to you than price, this is it.

It's not the cheapest software out there, so email automation needs to be critical for your business. If it is, don't hesitate. If it's just an every-once-in-a-while thing, then Mailshake, or others like it, are good products too.

I like outreach's ability to connect to Linkedin inMail and Vidyard - definitely use Outreach in tandem with other solutions to drive results. You'll hit a ceiling just using sequences.

There are a lot of features and it can be overwhelming at first. You're going to need a lot of enablement and training for the sales team to adopt.

I loved that I could set up sequences of emails to send to clients. I could control how many emails were sent in a sequence and in how many days they would be received. It also allowed me to set it to specific times of day to send emails and I loved that it synced with Salesforce and it captured all the emails in the activity section so it saved me a step in having to make notes in both systems.

When copying and pasting it will allow you to decide whether to "keep formatting" or not to keep formatting and I learned the hard way to NEVER keep formatting as it will populate weird shadowing around letters and can populate weird colors when it comes to hyperlinks. I had to use a lot of trial and error for it not to look templated or copied and pasted. Also the integration with Salesforce was great but could be difficult to navigate at times on the Salesforce end. Sometimes Salesforce prevented emails from being sent on that end.

It integrates seamlessly with other CRM's. It's easy to track your cadences and follow its effectiveness. Easy management of your leads and their status, avoid double reaching or including the same leads in two cadences simultaneously—lots of open resources to help you improve your tasks.

The UX could be better. It takes some time to master the use. Especially when uploading CSV. files and managing leads.

I like the ability to set reminders directly in my gmail account. Before the email is sent, I set a reminder for myself to follow back up on a specific day and time, and it is a very simple way to remind myself.

While emailing from my gmail, there is currently a bug when inserting a link into my email. If I have the outreach plug in turned on, and I try to send a link, the outreach plug in will change the link's address, and the person receiving my email isn't able to visit the links I send them. I have to turn the outreach plugin to off before I send the email in order for it to work properly.

1. Ease of usage 2. Loads of features 3. Scheduling of tasks 4. Inbuilt phone calls 5. Automation scheduling of emails

1. Phone numbers not available for APAC region 2. Impossible to opt in any of the opt out contact so you have to manually send emails directly through gmail to all opt out contacts

This tool is great for streamlining the workflow of outbound prospecting. Our company uses it for our sales development efforts, and since replacing Salesloft has made sales automation easier for our reps. The software in very customizable, so there is a learning curve associated with getting up to speed on it.

Complexity can create a longer learning curve compared to other sales automation tools. This ultimately is good once you learn the system.

I love that I can create my own automatic sequences that will send emails and create tasks for me. This helps with me staying on top of a pipeline and closing more sales.

The cleanliness of Outreach connecting to Salesforce. I wish it was a smoother process and less messy. Too many steps have to be taken to connect the two.

The reporting and analytics from Outreach are second to none

The integration with Salesforce isn’t as effective as it should be. But the main problem is that in a crowded market, Outreach is evolving to become a CRM, which is fine if you need a CRM. But if you’re looking for an easy software to measure email engagement and effectiveness of campaigns, it’s not the right solution.

I love how simple Outreach makes it to create sequences. As an outbound Account Executive, having nice sequences that are easily editable and findable makes the world of difference.

Every so often the Outreach plug in won't work and will not put the lead in the sequence. I'm not sure why this happens, but it is a pain to have to go through and add them to the sequence another time after you already thought you did it.

It makes my life as a sales professional really easy and it gets me into the prospect accounts that I can't get into otherwise. It is like having a 100 person team at your disposal, who never sleep, who never forget nor make any errors.

The personalisation for EMEA is still a massive pain, and it take me a lot of time, to personalise in accordance to the different geos that we cover. Special characters, when uploading a list, need to be revised manually. So if you are working with a list of 500 people, it takes a whole lot of time to edit it :(

It took a while to get this properly set-up so it was working for us and not the other way around. Coming from Salesloft, we were able to set things up in a very similar away. We were able to map the key fields to Salesforce and the automation and rules are flexible enough for it to work well for our team of 10 SDR's.

Although many fields map to Salesforce, things like "snooze date" and calendar appointment dates don't map over. Although it's not a deal breaker, it means that the SDR team (as well as the SDR manager) have to go back and forth between systems to manage and report on these pieces.

I love how easy it is to create, edit, and share templates and snippets with coworkers. Plus, the filter options on which tasks I need to complete. I usually start my activities by completing all of my calls, then LinkedIn touches, and then emails. Outreach keeps me super organize.

Outreach has a lot of functionalities, which is great but can be over overwhelming for sales reps who have little to none experience using a tool like this.

The biggest positive while using Outreach is having the ability to view email open rates and click rates directly from my Gmail email service. This allowed for a more streamlined process and a time saver when targetting prospects in real-time who are interacting with my sales content outreach. Outreach is an easy to use platform built to meet the needs of all sales teams.

Overall, I was satisfied with the product functionality of Outreach. My organization switched to a competitor service due to price cuts.