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Pepperi vs Reply Comparison

Overview

Accelerate growth, reduce overhead and improve transparency by connecting field sales and B2B eCommerce on a single, flexible,...

Reply is a multichannel sales engagement platform which automates personal email outreach, calls, and tasks, while Sales...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$70.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

(63)

5

4

3

2

1

37

21

3

0

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

4.6

(87)

5

4

3

2

1

64

16

3

2

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

Pros

Most of all, I have really grown love and appreciate the simplicity and sleekness of the software.
Great value and super easy to use. I highly recommend this software.
Good experience but a lot of frequent issues with QuickBooks integration. Good customer service was given at all times.

Pros

Overall an excellent product with outstanding customer service - the team has been prompt and helpful with their replies and I look forward to working with them for a very long time.
Take the free trial and you will understand that this is a great product, the best value for money.
The trial, sales calls, tech support all fantastic. Automated email process and learning is fantastic.

Cons

Terrible customer service. Will not respond to repeated requests (dozens and dozens) by phone call and email.
Whilst the software serves its purpose (with limitations), dealings with representatives of this company once they've signed you up and taken your payment is disappointing.
After some teething problems working with a local Pepperi integration partner in Sydney, we have now been up and running for over 15 months using the software religiously.

Cons

The worst part of the reply platform is that once you segment in a list it pulls it out from the prior list. This makes ongoing reporting difficult.
Some minor features are still missing, but I'm a very demanding client. For example everytime you upload contacts and some of the contacts are skipped, the app should notify why.
The daily reports sent to me. But having said that, I am not sure if I set them up correctly - the reports didn't include the names of the campaigns so were pretty useless to me.
  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last review12 days ago

Key features

  • Total features69
  • A/B Testing
  • API
  • Accounting Integration
  • Accounting Management
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Auditing
  • Authentication
  • Automated Sales
  • Automatic Notifications
  • Barcode Scanning
  • Billing & Invoicing
  • CRM Integration
  • Call Recording
  • Call Reporting
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Categorization
  • Charting
  • Click Tracking
  • Collaboration Tools
  • Collaborative Workspace
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Credit Card Processing
  • Custom Fields
  • Customer Accounts
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Categories
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Discount Management
  • Drip Marketing
  • Duplicate Detection
  • ERP Integration
  • Electronic Payments
  • Electronic Signature Capture
  • Email Integration
  • Email Marketing Management
  • Email Templates
  • Email Tracking
  • Event Scheduling
  • GPS
  • Goal Setting / Tracking
  • Instant Messaging
  • Inventory Management
  • Inventory Replenishment
  • Inventory Tracking
  • Mobile Signature Capture
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Company
  • Multi-Country
  • Multi-Currency
  • Multi-Location
  • Offline Access
  • Online Catalog
  • Order Approval
  • Order Confirmation
  • Order Entry
  • Order Management
  • Order Processing
  • Order Tracking
  • Performance Metrics
  • Personalized Profiles
  • Product Catalog
  • Product Catalog Integration
  • Promotions Management
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Retail Inventory Management
  • Returns Management
  • Role-Based Permissions
  • Route Optimization
  • Rules-Based Workflow
  • Sales Analytics
  • Sales Orders
  • Sales Reporting
  • Sales Tracking
  • Scheduled Reporting
  • Task Management
  • Task Planning
  • Task Scheduling
  • Task Tracking
  • Template Management
  • Third Party Integration
  • eCommerce Integration
  • eCommerce Management
  • Total features39
  • A/B Testing
  • API
  • Accounting Integration
  • Accounting Management
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Auditing
  • Authentication
  • Automated Sales
  • Automatic Notifications
  • Barcode Scanning
  • Billing & Invoicing
  • CRM Integration
  • Call Recording
  • Call Reporting
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Categorization
  • Charting
  • Click Tracking
  • Collaboration Tools
  • Collaborative Workspace
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Credit Card Processing
  • Custom Fields
  • Customer Accounts
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Categories
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Discount Management
  • Drip Marketing
  • Duplicate Detection
  • ERP Integration
  • Electronic Payments
  • Electronic Signature Capture
  • Email Integration
  • Email Marketing Management
  • Email Templates
  • Email Tracking
  • Event Scheduling
  • GPS
  • Goal Setting / Tracking
  • Instant Messaging
  • Inventory Management
  • Inventory Replenishment
  • Inventory Tracking
  • Mobile Signature Capture
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Company
  • Multi-Country
  • Multi-Currency
  • Multi-Location
  • Offline Access
  • Online Catalog
  • Order Approval
  • Order Confirmation
  • Order Entry
  • Order Management
  • Order Processing
  • Order Tracking
  • Performance Metrics
  • Personalized Profiles
  • Product Catalog
  • Product Catalog Integration
  • Promotions Management
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Retail Inventory Management
  • Returns Management
  • Role-Based Permissions
  • Route Optimization
  • Rules-Based Workflow
  • Sales Analytics
  • Sales Orders
  • Sales Reporting
  • Sales Tracking
  • Scheduled Reporting
  • Task Management
  • Task Planning
  • Task Scheduling
  • Task Tracking
  • Template Management
  • Third Party Integration
  • eCommerce Integration
  • eCommerce Management

Integrations

  • Total integrations37
  • Facebook
  • Gmail
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Insightly
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Xero
  • Zapier
  • Zoho CRM
  • Total integrations19
  • Facebook
  • Gmail
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Insightly
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Xero
  • Zapier
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Pepperi vs. Reply

See how Pepperi and Reply stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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