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Reply

4.6
(95)

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Multichannel sales engagement and sales automation platform

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(3)

Reply Features

Features Summary

Functionality

4.6

/5

95

Total features

55

5 categories

Reply features

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Appointment Scheduling
Audio File Management
Audio/Video Recording

Common features of Sales Tracking software

Access Controls/Permissions
Activity Dashboard
Activity/News Feed
Alerts/Notifications
Appointment Scheduling
Assignment Management
Calendar Management
Call Logging

Price starts from

60

/user

Per month

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.6

/5

95

Price starts from

60

/user

Per month

learn more

Total Features

55

Unique features

  • Sales Automation

  • Auto-Dialer

  • Audio/Video Recording

  • Audio File Management

Functionality

4.3

/5

3.4K

Price starts from

0

visit website

Total Features

96

Features in Common

39

Unique features

  • Project Management

  • Customer Surveys

  • Reminders

  • Territory Management

Functionality

4.7

/5

512

Price starts from

ic-pricetag

No pricing info

visit website

Total Features

45

Features in Common

13

Unique features

  • Onboarding

  • Data Management

  • Sentiment Analysis

  • Call Tracking

Common Reply comparisons

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Outreach logo
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Reply logo
PersistIQ logo
ReplyvsPersistIQ
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Close logo
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Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best sales engagement platform

Reviewed 9 months ago

I love it!

Pros

Customer services is a 10+ They continuously improve the product, continuously and for each improvement, you get email notifications and webinars to explain them. We get at least 2 meetings booked per week with reply.io just because of the way the cadences are set up automatically, they suggest the best copy, ( they have an AI) And the Chrome extension is amazing at extracting data!

Cons

Well, I would like for the chrome extension to act as zoom info and auto complete the missing details from the profiles we prospect

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Reply ignites your outbound generation engine

Reviewed 2 years ago

The experience was great, we have no complaints and the feature set met all of our needs.

Pros

The ability to create multi step campaigns utilizing calls, email, and linkedIn. The tracking capability along with email customization tools really helped.

Cons

At first there were a few bugs but the team worked to fix these and provide excellent support when needed.

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  • Value for money
  • Ease of use
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Painful and unusable

Reviewed 3 years ago

Honestly, we are looking for a new vendor for this service, and would recommend anyone looking for this type of service to find another one. I never write reviews for anything, and my experience with Reply has finally pushed me to be angry enough to do so.

Pros

The price of the software is reasonable.

Cons

There are so many areas in this software where something that should be easy to do ends up taking five times longer than it should. Whether it's loading data, managing people and campaigns, or logging responses you can expect a lengthy, annoying and confusing process based on an architecture that must have been devised by Byzantine Kafka enthusiasts. When you reach out to support they are prompt in...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Make your emails reach your customers

Reviewed 4 years ago

We use Reply.io for following up our website leads. We have tried several instruments (SendGrid, MailChimp, HubSpot emails) before switching to Reply.io and so far it was the best instrument. Our response rate has increased by almost 10% due to Reply.io.

Pros

- because there is not a lot of HTML involved in the formatting of the email, the letters get directly into the inbox (unlike Promotions or Spam), which is the main benefit of this emailing instrument. - it's convenient to create email chains and track notifications and responses. - there are team plans for collaboration and you can see the activity of your colleagues, which helps a lot when you need to create statistics for the marketing department.

Cons

- the absence of the HTML formatting is both a blessing and a curse. It is hard to highlight things in the email sometimes, but it pays off well.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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"Magical tools for gathering sales leads"

Reviewed 5 months ago
Pros

With features like the reply.io chrome plugin, Reply has been leading the way in sales involvement.  " Reply is one of the most widely utilized sales engagement and finding contact information of specific leads. It gives organizations a variety of ways to communicate with targeted leads, including the ability to run campaigns, extract valid email addresses, and integrate with leading CRMs.

Cons

Reply.io is the greatest tool for me. I'm using it for every lead generation and marketing project. I didn't see any error on this platform. But the Membership fee is very high, it will be a great step if they reduce the price of the plan.

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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I couldn't do my job without it!

Reviewed 5 years ago
Pros

I like how easy it is to use for all my email campaigns. It works great for both cold-email prospecting campaigns and for post-call follow-up reminders. It provides me with a constant flow of leads and produces real results for our sales team. I use the metrics to focus on prospects who are engaging with my emails. I also use the tasks to convert more leads.

Cons

Better duplicate name recognition because I sometimes add prospects twice. Everything else is great!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Perfect for Email Follow-ups

Reviewed 4 years ago

It helps us (both Marketing and Sales departments) to reach our goals and communicate with hot leads who leave a message on our website that they'd like to be contacted by us. Since there are too many leads at times, we can't leave some behind, but personal emails to each one take too much time. Therefore, Reply saves us.

Pros

It's one of the best and easiest tools I've seen/used for follow-up emails that END UP IN THE INBOX (not in Spam, Promotions, or elsewhere) :) Besides the fact that it qualifies as actual email, the usability is on the highest level and therefore it's a very convenient product to use.

Cons

The emails don't allow many formatting options, but if that means that the email goes to my client's or lead's Inbox, I'm okay with plain text emails.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Effective Marketing

Reviewed 5 months ago

Reply is super great. Very happy we are using it. Customer support is fantastic

Pros

Reply is very easy to use. Straight forward UI is very intuitive

Cons

Would like to search using any customer data. Integration to a prospect source database.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Made my outreach a walk in the park!

Reviewed 6 years ago

I came in contact with Reply as I was looking for a tool to streamline and optimise my sales outreach. We don't do mass cold mailing, rather research each lead and personalise the emails. And we personalise the follow-ups if they don't respond right away. We personalise them using a template, so we can do mail merge when we send emails (a bit more complex than usual, but it still works). The ideal...

Pros

It's easy to setup, easy to use, easy to customise each email and you can get a small preview of how it looks. And the automation part is quite powerful with reporting as well as lead qualification. I liked those parts the most + you can test some variations for every email in the journey. I would say they encompassed all the features for a simple and a complicated users (the most essential, valuable ones, at least)

Cons

It's hard to organise lists, and list management is a bit strange. Pricing is high per number of contacts, although it didn't bother me as we sent it to smaller lists.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Want to 10x your sales efforts? Use this app!

Reviewed 6 years ago

We started using Reply a few weeks ago and the ROI is obvious. $70 for 1000 contacts and we DOUBLED our monthly sales. The app is fairly intuitive and can be learned quickly. The support team is really responsive for any questions that do arise. It's been an awesome experience so far and we're looking forward to buying more contacts as our sales team scales. However, we haven't had the need to scale yet because Reply allows each member of the team to 10x their efforts!

Pros

Increase your productivity: set your campaign and forget it. Add bulk contacts or add contacts as you need. You can send 10 emails with the effort of sending 1. Does away with manual data entry tasks (a godsend for any sales rep using antiquated CRM software!) Simple to use. Easy to build campaigns and add contacts to them. Very helpful for sending targeted messaging to prospects. It just works. Emails look slick and they're completely personalized. Zapier integrations work really well. For example, you can set a Zap to stop sending emails to a prospect when they 'close' in your CRM, ensuring there is no overlap in communication.

Cons

Just some design/aesthetic things that could use improvement. For example, the ability to archive campaigns or collapse folders. However, they are working on design improvements. The design improvements have no impact on app functionality, it works incredibly well.

Vendor response

Thank you!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Reply is a great tool with a host of features

Reviewed 5 years ago
Pros

The best thing about Reply is how many features it has. From A/B testing emails to swapping between plain text or linked opt-outs, it has pretty much everything you could ask for. A few of the top features: -Delivery based on prospect's time zone -A/B testing -Advanced statistics and reporting -Email throttling limits (i.e., sending amounts and time between each email being sent) -Super fast responses from the support team

Cons

Reply can be difficult to get started with. Especially when compared with other sending softwares, the number of features can be overwhelming. I would recommend Reply for anyone who really wants to dive into the world of email marketing, but for newcomers, I would suggest other options.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Game changer for outbound marketing

Reviewed 5 years ago
Pros

TL,DR = 10/10 Huge time saver Good safeguards in place - the system does a good job at preventing you from having a contact be in multiple campaigns, excludes invalid emails (see below), etc Awesome customer success team Value added integrations - the built-in email validation add-on function has saved us a ton of time (note small extra cost at a competitive rate to other validation solutions). Reply integrates well with our CRM too Flexible to add/delete different email addresses Roadmap: Product has improved in year we've been using it (example: Outbox report on schedule/# of emails being sent in future)

Cons

Very little dislikes at all. Maybe some small tweak to the UX or some reports I only look at infrequently....but definitely nothing material.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great email productivity tool for outbound sales

Reviewed 6 years ago

This product fits all of my requirements. I've tried many of their competitors and have yet to find an app as well rounded and that has a good UI like Reply.

Pros

Intuitive and responsive UI. Great support. All the features you need for automated email campaigns. Integrations to major CRMs which allows further automation and seamless overview of stats and managing campaign subscriptions based on user input or marketing automation in CRM (ie, prospect downloads an ebook - sequence in Salesforce changes the lead scoring as a result, Reply app can automatically remove them from a sequence). Reply tracking on steroids; they not only remove someone from a drip when they reply but can detect whether the reply is an indication of interest, a request to follow up at a later time, and out of office, a forward to a colleague, etc. Good and easy reporting. A/B testing. Auto-detection of prospect's timezone based on State/Country

Cons

They don't support html for "format" intensive marketing email....pretty much the only thing I'd like to be able to do with Reply that I cannot at the moment.

Vendor response

Hi Jay, Great review! Thanks!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great SDR Platform!

Reviewed 6 years ago

We've been looking for a way to improve our pipeline development and needed an automated email platform to help us develop our SDR (Sales Development Resource) strategy. We have a small team of sales representatives and they focus primarily on building and deepening existing relationships, as well as closing open deals. So new relationships are hard for them to create. Reply has allowed us to keep our team the same size, and build an SDR role, that uses Reply to start new relationships for our sales representatives. Its been an improvement in pipeline without increasing overhead.

Pros

The ability to assume any team members' account to create drips, add people to current campaigns, and view statistics without the need for that member to log in. Second, the platform's ability to recognize when a person is already part of a drip and blocking duplicate sends is great! Third, the Zapier intergrations make using Reply automated and even more valuable.

Cons

Lack of full campaign sharing between team members. Right now we are able to share individual email templates into team/public shared categories. That then requires each team member to build a campaign from scratch, even if its the exact same as another team member. The crm is a bit lacking in filtering capabilities and segmentation. The most visible filtering option is to filter by upload file name, which is cool, but being able to categorize and group people by custom fields that we create within the platform would be much more valuable and useful.

Vendor response

Hi Daniel, thanks for the review!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Awesome service, awesome support

Reviewed 6 years ago

I started using Reply around 4 months ago to manage cold sales emails. It is the main tool I use not only to monitor the whole activity but also to improve our process. The statistics interface is so simple yet so rich in information, that we can easily look at it and understand the bottlenecks of our process and what we need to improve. Moreover it is very easy to use, with a very intuitive interface and a very nice flow. In the rare occasions when I was in trouble using it, the people behind live chat support didn't take more than 10 minutes to answer my questions! Customer support and client success divisions are not worried if you renew your subscription or not, they just want you to succeed, and help you do that!

Pros

Everything is awesome. I especially love their customer support and client success divisions. Great people, always willing to help when we need. Learning curve is perfect!

Cons

Some minor features are still missing, but I'm a very demanding client. For example everytime you upload contacts and some of the contacts are skipped, the app should notify why.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Reply is one the best tools for marketing I've ever used.

Reviewed 5 years ago
Pros

The software has all the functionality needed to run great outreach campaigns. New features are constantly being added to improve the campaigns and results. The support is absolutely amazing - my questions are answered within 2-3 minutes at most and the support team are extremely knowledgeable. I use the software daily and it really helps me get my job done quicker and easier. 10/10

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great Email CRM and Automation Tool

Reviewed 5 years ago
Pros

This product has helped me 10x my outreach by automating and organizing my email campaigns to go out. Before this tool I was using a clunky excel doc and gmail plugin

Cons

It can be buggy at times but customer service to great to help with this. Don't really have any other cons as the customization is amazing and haven't found anything I need that it can't do.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I've been loving this app

Reviewed 5 years ago

- Personal messages to leads. - Open and click tracking - A/B testing subject lines and email body content - Staggered send times for testing and tracking - Campaign reports - Custom emails schedules - Multiple campaigns can be live at once

Pros

I've generated a lot of business using this application. It's kind of my software MVP. I've also really enjoyed the customer service - the team here is responsive, kind/patient, and knowledgeable.

Cons

No cons at this time. I might like it if I did not have a limit on how many emails I can send, but that would cost a bit more, so that's more an issue with my own budget than the system - this thing has paid for itself multiple times over., so I really should just allocate more money towards it to increase my limit.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Awesome email automation tool

Reviewed 6 years ago

Was easy to adopt this tool and the dashboard was powerful to track and monitor campaigns. With the correct template and steps both open rate and reply rate are high.

Pros

Easy to learn and use. Very strong dashboard and friendly user interface. Allows replying email over dashboard

Cons

Only import excel csv . At times page takes a while to refresh I.e cant display all imported names at one go.

Overall Rating
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  • Ease of use
  • Features
  • Customer support

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Super easy to use and helpful!

Reviewed 5 years ago
Pros

Easy set up. Drip. Analytics. Integrations through Zapier with Hubspot. Gmail integration is nice too. Simplicity makes it easy to set everything up quickly.

Cons

Sometimes a little buggy loading screens but overall hard to beat.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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A lot of potential, but not quite there yet.

Reviewed a year ago

I was wowed by their website and sincerely impressed with their product, but for a tool that's used daily and needs to integrate with Salesforce, there appears to be a ways to go before being considered a legitimate contender in the space. For smaller teams with little to no existing systems that require integrations, this would be a great fit and could really help get things off the ground in a lean and efficient manner.

Pros

The plethora of capabilities, features & benefits and low cost. By offering basically unlimited email addresses in tandem with CRM and outreach automation, this is a steal for organizations looking for an all-in-one solution.

Cons

Integration w/ Salesforce. Specifically, the contact to account relationship was not working adequately, which is critical for us; contact records from Reply were being imported into Salesforce with the Account missing and thus created a bunch of company-less prospects. There probably could have been a way to configure it properly, but the time required outlasted our trial period.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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The Better Email Analytics: The Better Engagement

Reviewed 6 years ago

I have a wonderful experience with Reply. With this application, I'm able to put my outreach on autopilot. It is an easy-to- use application, and you don't have to be a tech geek to use it optimally.

Pros

The best thing about Reply is its detailed analytics that enables you to exactly know what happens to your emails. It can track delivery, open, click, and reply rates.

Cons

I haven't experienced any con so far.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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The templates are easy to set up and get running. The customer service is immediate.

Reviewed 5 years ago

Allows me to get a hold of the people who are hard to get a hold of.

Pros

It works. It allows me to focus on more prospecting and biz development instead of spending all my time trying to reach people. Set it and forget it.

Cons

I wish the open stats somehow merged with my Zoho CRM. I'd love to have everything in one place. More integrations would be nice.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very simple and incredibly powerful.

Reviewed 5 years ago

Quick feedback from leads. Time saving. Cost saving. Highly recommend for mass (yet targeted) email.

Pros

The time it would have taken to manually send those emails, monitor responses and quickly engage with customers would have been unrealistic (if possible at all). The customer support is absolutely outstanding.

Cons

There were times when the onboarding or prompting could have been better. If an upload of data failed it didn't say for what reason (e.g data wasn't what it expected in certain rows). So this required a little trial and error to get sorted but again, customer support stepped in to help out. Once that was sorted, smooth sailing.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A Must Have Outbound Marketing Tool

Reviewed 6 years ago

Reply has been a critical component of our marketing outreach campaigns. It's extremely easy to use, effective and had all the features that we desired. We previously looked at several other tools and kept coming back to Reply. It's now been about 6 months since we first signed up and will continue to be customers for a very, very long time.

Pros

Easy to use and extremely effective. Their integration with custom SMTP servers and GMAIL accounts were critical for us - and it works flawlessly.

Cons

It can be a tad slow to load sometimes. But hey - that's probably because they are becoming so popular! I'd say the price is expensive but it's very competitive with other software and easily pays for itself 5x over.