Reply Features

Reply

Sales enablement and sales automation platform

4.67/5 (82 reviews)

Reply Feature Summary

  • A/B testing for email copy
  • Advanced reply detection
  • Automatic classification of replies
  • Automatic follow-ups
  • Automatic timezone detection
  • CRM integrations
  • Campaign creation wizard
  • Campaign performance tracking
  • Cloud calls
  • Contact import
  • Contact profiles & conversations
  • Custom delay between emails
  • Custom email statuses
  • Daily, weekly & monthly performance reports
  • Duplicate detection
  • Email personalization
  • Email quality check
  • Email scheduling
  • Email template creation
  • Intelligent email sorting
  • Multichannel sequences
  • Open, click & reply tracking
  • Out of Office & bounce replies detection
  • Reporting & statistics
  • Targeted lists
  • Task dashboard
  • Task flow
  • Team collaboration
  • email validation

Sales Feature Comparison

Most popular features of all Sales apps

API (153 other apps)
Activity Dashboard (102 other apps)
Activity Tracking (64 other apps)
Automatic Notifications (56 other apps)
CRM Integration (129 other apps)
Collaboration Tools (56 other apps)
Contact Database (64 other apps)
Contact Management (60 other apps)
Customizable Templates (57 other apps)
Data Import/Export (57 other apps)
Email Integration (53 other apps)
Lead Capture (49 other apps)
Lead Management (61 other apps)
Real Time Data (60 other apps)
Reporting & Statistics (60 other apps)
Sales Analytics (62 other apps)
Sales Reporting (60 other apps)
Sales Tracking (52 other apps)
Search Functionality (71 other apps)
Third Party Integration (92 other apps)

Competitor Feature Comparison

Reply Feature Reviews

25 reviewers had the following to say about Reply's features:

Mitchell Posluns

Want to 10x your sales efforts? Use this app!

2016-07-06

. $70 for 1000 contacts and we DOUBLED our monthly sales.

Pros

Does away with manual data entry tasks (a godsend for any sales rep using antiquated CRM software!)

Cons

Just some design/aesthetic things that could use improvement.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Reply

I'd recommend this app to ANYONE. This is a no brainer for any sales rep, especially in the start up environment where you need to maximize your productivity. Set your campaigns and watch the sales roll in :)

Source: Capterra
Helpful?   Yes   No

Response from Reply


Thank you!

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Satbyul Kim

Good software

2019-08-30

I recommend this application if you are in a sales team.

Pros

You can send personalized cold emails & follow-ups at scale.

Cons

Free trial is only 14days. CRM Integrations and reports are bit difficult.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Gan Kc

Awesome email automation tool

2016-08-04

Was easy to adopt this tool and the dashboard was powerful to track and monitor campaigns.

Pros

Very strong dashboard and friendly user interface.

Cons

Only import excel csv .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Reply

Test the free account before signing up advance users might want.something more sophisticated as replyapp.io is a little more rigid in customization

Source: Capterra
Helpful?   Yes   No
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Ratko Ivanovi¿

Made my outreach a walk in the park!

2016-07-15

We don't do mass cold mailing, rather research each lead and personalise the emails.

Pros

And the automation part is quite powerful with reporting as well as lead qualification.

Cons

It's hard to organise lists, and list management is a bit strange.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10

Recommendations to others considering Reply

Yes. This tools works perfectly if you're doing cold outreach the right way. If you're spamming lists in hopes of getting sales, this app isn't for you. The value of this app rises as you focus on quality leads and trying to reach to them. I'd definitely recommend it, especially for people who love optimising their campaigns (the data feature really is great!)

Source: Capterra
Helpful?   Yes   No
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Jay Filiatrault

Great email productivity tool for outbound sales

2016-07-07

I've tried many of their competitors and have yet to find an app as well rounded and that has a good UI like Reply.

Pros

Integrations to major CRMs which allows further automation and seamless overview of stats and managing campaign subscriptions based on user input or marketing automation in CRM (ie, prospect downloads an ebook - sequence in Salesforce changes the lead scoring as a result, Reply app can automatically remove them from a sequence).

Cons

They don't support html for "format" intensive marketing email....pretty much the only thing I'd like to be able to do with Reply that I cannot at the moment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Reply


Hi Jay,
Great review! Thanks!

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João Nogueira

Awesome service, awesome support

2016-09-16

I started using Reply around 4 months ago to manage cold sales emails. It is the main tool I use not only to monitor the whole activity but also to improve our process.

Pros

Everything is awesome. I especially love their customer support and client success divisions. Great people, always willing to help when we need. Learning curve is perfect!

Cons

For example everytime you upload contacts and some of the contacts are skipped, the app should notify why.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Reply

Take the free trial and you will understand that this is a great product, the best value for money!

Source: Capterra
Helpful?   Yes   No
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Anonymous
A verified reviewer

Game changer for outbound marketing

2017-10-27

Pros

Reply integrates well with our CRM too Flexible to add/delete different email addresses Roadmap: Product has improved in year we've been using it (example: Outbox report on schedule/# of emails being sent in future)

Cons

Maybe some small tweak to the UX or some reports I only look at infrequently....but definitely nothing material.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
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Anonymous
(Wholesale company, 11-50 employees)

1-1 Email Automation Tool

2019-09-17

Overall, a great expericen with reply, a solid software to help you engage email at scale

Pros

very easy to use competitive pricing 24/7 support that always answers questions personable sales staff that helps secure the correct plan for you

Cons

The only thing this software was lacking is the ability to easily sort and classify contacts by email campaign.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Daniel Proczko

Great SDR Platform!

2016-07-11

We've been looking for a way to improve our pipeline development and needed an automated email platform to help us develop our SDR (Sales Development Resource) strategy.

Pros

The ability to assume any team members' account to create drips, add people to current campaigns, and view statistics without the need for that member to log in.

Cons

That then requires each team member to build a campaign from scratch, even if its the exact same as another team member. The crm is a bit lacking in filtering capabilities and segmentation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Reply


Hi Daniel, thanks for the review!

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Fabian Drurie-Brewer

Reply review

2019-03-27

It is truly the best automated sales tool to ensure your customers receive warm and personal engagement from your company.

Pros

It is fully customizable to suite your sales process and engage with with your customers through its range of sales automation tools.

Cons

This is a very pricey tool but worth it for those businesses who like a personal touch.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Mat Greenfield

Great for reaching our to LinkedIn contacts!

2016-07-21

I was looking for a way to leverage my extensive LinkedIn network when I found the Reply App! I exported my LinkedIn contacts and imported them into Reply (a very simple process).

Pros

It allows me to mass send normal looking emails to my network and keep them updated about my latest research in a personal way.

Cons

It only works with IMAP emails (not POP), so I had to upgrade my email service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Reply

It's great software if you want to mass email a list. That's all it does, and it does it very well.

Source: Capterra
Helpful?   Yes   No
Read more
Claire Carradice

Thorough testing of software

2018-07-02

It made cold emailing easier for me because all I needed to do was set up my templates and set up the campaign (which took minutes because I had already written the email copy), and it ran by itself.

Pros

It is very easy to use, and you can get started with an email campaign in minutes.

Cons

The daily reports sent to me.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Taras Talimonchuck

Verified Reviewer

Cool stuff for cold email outreach

2018-06-06

Pros

Easy and intuitive design; No worries about getting to spam lists; It's not ESP - it's just a tool that automates your sales process Great support

Cons

Because it's not an issue to search them in the whole pack without any filter

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
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Zee Gimon

Perfect for Email Follow-ups

2018-06-14

It helps us (both Marketing and Sales departments) to reach our goals and communicate with hot leads who leave a message on our website that they'd like to be contacted by us.

Pros

It's one of the best and easiest tools I've seen/used for follow-up emails that END UP IN THE INBOX (not in Spam, Promotions, or elsewhere) :) Besides the fact that it qualifies as actual email, the usability is on the highest level and therefore it's a very convenient product to use.

Cons

The emails don't allow many formatting options, but if that means that the email goes to my client's or lead's Inbox, I'm okay with plain text emails.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Zee Gimon

Make your emails reach your customers

2019-03-29

We have tried several instruments (SendGrid, MailChimp, HubSpot emails) before switching to Reply.io and so far it was the best instrument.

Pros

- there are team plans for collaboration and you can see the activity of your colleagues, which helps a lot when you need to create statistics for the marketing department.

Cons

It is hard to highlight things in the email sometimes, but it pays off well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Information Technology and Services company, 1001-5000 employees)

Best Outreach tool ever!

2018-10-07

Pros

Easy to understand UI and simple reporting plus powerful BI gives this tool and edge over the competitors.

Cons

A user can send only 400 emails a day.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Thomas Matthys

Best growth hacking tool on the market

2016-08-04

The most important factor is the quality of your e-mail database and your lead generation .

Pros

Personalized e-mail E-mail tracking

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 11-50 employees)

I've been loving this app

2017-10-31

- Open and click tracking - A/B testing subject lines and email body content - Staggered send times for testing and tracking - Campaign reports - Custom emails schedules - Multiple campaigns can be live at once

Pros

I've generated a lot of business using this application. It's kind of my software MVP. I've also really enjoyed the customer service - the team here is responsive, kind/patient, and knowledgeable.

Cons

I might like it if I did not have a limit on how many emails I can send, but that would cost a bit more, so that's more an issue with my own budget than the system - this thing has paid for itself multiple times over., so I really should just allocate more money towards it to increase my limit.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Marc Leach

Best automated email product available

2016-07-13

Replyapp.io is designed perfectly for generating reply emails that turn into qualified leads that turn into business.

Pros

In fact, I've intentionally made my email copy MORE sales related to reduce the reply emails to help manage the calls.

Cons

Could use better filtering on email list. I have a hard time segmenting list based on how the filter works.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Reply


Hi Marc, thanks for the review!

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Melanie Butler

Does not perform functions promised

2019-04-08

We purchased this software to save time sending and replying to emails--specifically, so we could reply to emails using pre-saved templates. After purchasing the software, I learned that it doesn't actually perform that function.

Pros

If it performed as advertised, that would be valuable.

Cons

-Does not allow users to reply to emails using pre-saved templates -Save function doesn't work -No customer support by phone--"chat" support is rarely helpful -Inordinate amount of time to set up -Impossible to schedule emails or track analytics with precision -Does not allow automated emails to people who open vs. don't open emails.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Reply is so GOOD I don't want to say anymore!

2017-11-08

New clients in weeks.

Pros

The trial, sales calls, tech support all fantastic.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Cody Harper

I hope it works as well as I think it will

2018-01-11

Really enjoyed working with their sales rep

Pros

All the emails I sent to friends and family managed to make it to their inboxes instead of their junk mail.

Cons

I would also like to see some more detailed email format features

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Rocky Kev

I used Reply.io for a Reactivation campaign that was very successful

2018-01-11

The ability to mass-send emails as if they were custom emails is fantastic.

Pros

We used Reply.io to email them personally and pull them into a sales call. The open rate/reply rate was incredible.

Cons

Because I had a very specific timing for this reactivation campaign, I had to a lot of math/grouping prior to importing them into reply.io.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
tommy truong

Good product

2016-09-06

Product integrates with SF, and automates emails.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Super easy to use and helpful!

2017-12-06

Pros

Drip. Analytics. Integrations through Zapier with Hubspot.

Cons

Sometimes a little buggy loading screens but overall hard to beat.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more